Senior Manager - Customer Strategy & Design at Deloitte

Job Description

• We are seeking a Senior Manager with proven consulting expertise in Customer Strategy and Design. As a Senior Manager you will support the Customer Leadership in growing and maturing the Customer Strategy & Design Offering, this will include, capability build, market development initiatives, driving and implementing strategy, revenue generation, business growth and the delivery of Customer Strategy & Design projects. 
• This is an excellent opportunity to build and enhance your skill set in a customer centred environment that is focused on driving growth and delivering impactful solutions across our clients in various industries.  

Key Responsibilities: 

• Delivery Excellence: Deliver exceptional quality results to our clients by leveraging CS&D tools, methodologies and ways of working. 
• Apply deep knowledge of disruptive trends and competitor activity to drive continuous improvement and relevant strategy work. v
• Assist clients to identify the right key performance indicators (KPIs), highlight areas of improvement, and influence their strategy. 
• Build deep professional relationships across a diverse network of executives and use a flexible influencing style to gain buy-in and drive impact. 

Support business development and project delivery of Customer Strategy and Design projects across the following client needs: 

• Product innovation & design, product strategy management & delivery
• Growth strategy complimented by offering research & insights 
• Proposition design, pricing & promotions 
• Customer centred operating models 
• Customer strategy & segmentation 
• Data and analytics 
• Digital marketing 
• Experience design 
• Rapidly ideate and create concepts and articulate strong storylines to clients. 
•  Exhibit exceptional communication skills, capable of articulating complex technical concepts clearly and compellingly. Inspire and influence stakeholders at all levels through well-structured arguments and trade-offs supported by evidence, evaluations, and research. 
• Outcome-Driven Accountability: Embrace and drive a culture of accountability for customer and business outcomes. Develop solutions that solve complex business problems with valuable outcomes, ensuring high-quality, lean designs and implementations. 
• Translate broader strategy into a compelling team vision and goals as well as align the team and sets priorities to achieve objectives. Establish a strong leadership brand and inspire the team through passion, integrity, and appreciation of others. 
• Lead a cross functional team, integrating product strategy, product design, together with leveraging the business and technology teams. 
• Contribute to building an inclusive talent pipeline by creating a talent experience that attracts, develops and retains diverse, top talent and high performing teams. 

Experience:

• Min of years working experience with deep functional knowledge in one or more of the key offerings listed above 
• Minimum 5 years in a client facing as well as 5 years in a management role with a focus on Customer Strategy & Design 
• Experience with a Tier-One Professional Services Firm and/or leading blue-chip organisation in related industry vertical  
• Experience leading and managing multidisciplinary project teams to deliver tailored strategic solutions across or in chosen industry verticals  

Qualifications

Minimum required qualification

• Tertiary qualification in Business, Finance, Accounting, Data or Computer Science, Engineering or related 
• Industry-specific qualifications or an equivalent 

Desired Qualification:

• MBA or Masters in the relevant field of study is a definite advantage