Senior Network Engineer at ERG Africa

Main targets of function:

• Manage all group wide networks across ERGA. Responsibility to address business as usual monitoring and performance tuning of infrastructure and ERP System. 
• Continue to coordinate with application and service owners the migration of equipment from hardware which is no longer supported to new supported hardware. 
• Responsible for setting up new hardware in a test lab.
• Perform activities required to plan, deploy, manage, support, and scale a mission-critical 24x7 IP network in a rapidly expanding environment. 
• Ensuring up-time and availability by providing a professional service at all times. Contributing to strategic and tactical decision making and guidance though sharing of Intellectual Property.

Minimum Requirements  

•    Matric
•    A+ N+
•   Cisco Certified Network Professional (CCNP) with 5 years’ experience and exposure in planning, implementing, installing, configuring, operating and troubleshooting medium-size route and switched networks, including implementation and verification of connections to remote sites in a WAN
• Minimum 5 years in a distributed environment
• Minimum 3 Years in Mining & Engineering Industry
• Minimum 2 Years in SD-WAN and WANOP Technologies
• Basic to Advance Multi-Vendor Wifi Experience
• 7 years Experience preferred
• A Proven Background of 7 years IT network Support Environment
•  A solid understanding of Windows OS and AD 3 Years
•  Infrastructure availability monitoring
• A general understanding of computer and internet security.
• CCNP- Cisco Certified Networking Professional
• CCNA-Security
• CCDP-Advantageous
• Any SDWAN Qualification Advantageous
• IT degree advantageous
• Cisco VoIP
• ITIL
• MCP or equivalent
• VMWARE Configuration and Administering
• DNS and AD knowledge
• A good understanding prime for config Backup 

Main tasks / responsibilities:

• Design and deploy functional networks (LAN, WLAN, WAN, SDWAN)
• Resolving issues that tiers of support have escalated
• Traveling to African Countries
• Configure and install software, servers, routers and other network devices
• Monitor network performance and integrity
• Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure
• Automate tasks and monitor their effectiveness
• Mentor team members on technical issues
• Create, oversee and test security measures (e.g. access authentication and disaster recovery)
• Communicate with users when needed
• Maintain complete technical documentation
• Suggest improvements to network performance, capacity and scalability
• Ensure that network services are monitored and proactively managed to required service levels and administered for the business.
• Management of business expectation and perception.
• Ensure that delivered systems meet acceptance criteria and that such systems are capable of meeting Service Level Agreement.
• Initiate any actions necessary to improve or maintain levels of service
• Provide recommendation to the business to improve system delivery as well as proactively manage services to ensure failure is pre-empted and resolved before becoming critical.
• Review and approves changes to the planning, design, configuration and management of the supported infrastructure via change management procedures.
• Ensures all required service management information is collected, recorded and reported for example, performance, capacity information etc.
• Interface and interact with other teams, to develop co-operative working across all boundaries
• To perform all levels of support for day to day operations
• Updating of incidents on incident management platform
• To own and ensure successful on-going delivery of services after project completion
• To take accountability for timely delivery of project
• To Evaluate, implement and train new technologies to enhance the service offering of the network managed services
• To plan, implement and deploy network across the multiple platform and technologies
• To implement network features and functions.
• To design, configure and roll out sites.
• Install, configure, operate, and troubleshoot medium-size route and switched networks, including implementation and verification of connections to remote sites in a WAN.
• Plan, implement, verify and troubleshoot local and wide-area enterprise networks and work collaboratively with specialists on advanced security, voice and wireless solutions.
• Be able to diagnose hardware and software related issues on Cisco equipment
• Carry out required routine collection of information and records, taking action on known or moderately complex problems, advising superiors and specialists only when their attention is required.
• Continuous broadening of own technical skills and problem solving
• Engaging in formal and informal knowledge transfer
• Regional and International travel.

Skills and Knowledge

•  Personable, delivery-focused, dependable self-starter
•  Able to conduct research into issues and products as required.  
•  Demonstrated leadership and personnel/project management skills.
•  Possess good time management, problem solving skills and communication skills.
•  Strong organizational and interpersonal skills
•  A passion for new technologies and solutions
•  Ability to gain good understanding of business processors and aims excellent customer service skills and common sense
• Experience in dealing with teams within geographical and technical complex environment.
• Strong drive for continual improvement 
• A positive and passionate leader with a strong ability to influence
• Strong verbal and written skills
• High level of attention to detail