Senior Operations Manager at Houst

Description

About the role:

We are seeking a highly motivated and experienced Senior Operations Manager to lead our regional operations team in UK & Ireland. The successful candidate will be responsible for Houst’s operational success in our biggest market globally. They will be leading a team of Operations Managers and Associates to achieve excellence across all areas of operations, with a view to delighting our guests and hosts with 5-star experiences every time. 

Key Responsibilities:

• Own operational KPIs for your region, including clean ratings, checkin success, guest satisfaction and financial performance
• Manage of Operations Managers and Associates - you must be able to both challenge and motivate your team, continually driving performance standards and team development
• Analyse data and reports to identify areas for improvement
• Manage a complex network of suppliers ranging from large companies to independent contractors
• Collaborate with internal teams such as Onboarding, Commercial and Guest Experience to improve processes and maximise our hosts’ success
• Develop and execute projects that improve operational performance in your markets and beyond
• Support daily operations where needed by managing inbound requests, scheduling and communicating with cleaners as well as any other operational tasks that support the business

Requirements

• Previous experience of managing an operations team in a fast-paced environment is a must
• Ability to use Excel or Google Sheets to analyse data and present findings
• Strong organisational and time management skills, with the ability to prioritise tasks effectively
• Excellent communication and interpersonal skills, with the ability to collaborate with diverse stakeholders
• Ability to multitask and handle multiple projects simultaneously
• Resourcefulness, initiative, and a proactive approach to overcoming challenges
• Extreme attention to detail
• Availability to work shifts 5 out of 7 days including some weekends (9 am to 6 pm UK time)