Senior Operations Specialist at Bolt

About the role

As a Senior Operations Specialist, you will have a direct and tangible impact on fleet operations that you can see in real time. If you’re ready to take full ownership of your work, disrupt the marketplace, and take Bolt South Africa’s fleet business to new levels - here’s your chance!

Your daily adventures will include:

• Re-engage lost revenue by reactivating existing fleet cars
• Improve engagement of active fleet cars by analysing key performance metrics and scheduling regular meetings with fleet owners to gain insights and improve performance
• Develop strategies to strengthen Bolt’s Fleet value proposition
• Collaborate closely with HQ teams such as Central Operations, Product, Legal, Campaigns, or Marketing to retain, engage and grow fleets
• Capture fleet input on the main blockers to activate new supply and find solutions to removing those blockers
• Source new fleets not operating on Bolt
• Track the incremental impact of relationship-building and customer-driven solutions
• Host regular fleet roundtable discussions and regular fleet portal training sessions

About you:

• You have 3+ years of experience in an operations or account management role

• Ownership: ability to proactively find solutions to business problems
• Never-settle mentality: proven track record of client success and consistently achieving critical metrics and revenue targets
• Outstanding project manager: capable of managing multiple projects, resources, priorities and time
• Excellent communicator: ability to effectively communicate with many stakeholders involved
• Commercial vein: building and maintaining long-term professional relationships with business partners using listening, negotiation and persuasion skills
• Solid analytical skills: ability to interpret and present data to generate insights and support decision-making.
• Passion: drive to work with new technologies
• You are a hustler, not stopping after several obstacles a day
• You thrive in a fast-paced environment
• You are detail-oriented and organised.