Senior Retail Manager at Hire Resolve

Job Description

• A leading automotive retail group is seeking an experienced Senior Retail Manager with strong expertise in managing large-scale retail or dealership operations to join their team in Centurion. The successful candidate will be responsible for overseeing daily operations at a high-volume hypermarket dealership, driving sales performance, and ensuring an exceptional customer experience through effective team leadership and operational excellence.

Responsibilities:

• Oversee daily operations to ensure smooth and efficient dealership functioning.
• Lead, motivate, and manage a large sales team to achieve performance targets.
• Implement and monitor sales strategies, promotions, and customer engagement initiatives.
• Manage inventory levels, rotation, and merchandising standards.
• Ensure compliance with health, safety, and regulatory requirements.
• Analyze sales reports and KPIs to identify growth opportunities and operational improvements.
• Handle customer queries and complaints professionally and efficiently.
• Collaborate with suppliers, logistics, and finance teams to optimize store performance.
• Conduct staff training, performance reviews, and succession planning.

Requirements:

• Minimum 10 years’ experience in retail management, preferably within a hypermarket or large-format dealership environment.
• Proven leadership and people management skills.
• Strong understanding of retail operations, merchandising, and customer service principles.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in retail systems, point-of-sale tools, and reporting software.
• Ability to thrive in a fast-paced, target-driven environment.
• Matric required; tertiary qualification in Retail Management or Business Administration advantageous.