Senior Specialist Employee Relations at MultiChoice

Purpose of the Position

• To provide high-level specialist Employee Relations (ER) services and products to RSA and MultiChoice Africa Holdings (MAH) through management of processes and the production of service flows to achieve efficiency, quality goals, a sound working environment and compliance with labour legislation.

Key Performance Objectives
Tasks
Stakeholder Management

• Build and maintain key stakeholder relationships with Business leadership, HR Leadership, the wider HR community and Employees
• Provide expert and professional advice to management
• Implement the Labour Relations Management development strategy and provide coaching and training to relevant stakeholders on this strategy
• Negotiate and liaise with management at all levels to ensure that the right relationships are built across the business
• Manage stakeholder relations with Workplace forums and trade unions
• Champion and enable effective cross-functional working relationships to create and drive an integrated HR employee experience
• Drive a participative management culture

Governance & Compliance

• Enable a stable employee relations environment in the business through the application of ER principles and practices
• Implement policies and processes aligned to the LRA, BCEA, EEA, and all other relevant labour legislations
• Ensure that policies and practices enable the business to be a good corporate citizen and still achieve its overall strategy

Employee Relations

• Provide expertise and advice on ER issues experienced within LOB[DEL: [DEL: ’ :DEL] :DEL] s
• Manage all disciplinary, incapacity, poor work performance, and grievance cases
• Lead the internal ER investigations relating to grievances or disciplinary processes
• Identify prevalent misdemeanours and deviations and implement reduction strategies for Business
• Identify coaching and training opportunities (Jurisprudence and relevant updates, impact on business)  
• Provide leadership advice to management on ER strategy per business unit, impact of political landscape in Employment Law and potential impact on business
• Provide ongoing updates on best practice and incident management learnings
• Attend to Employer CCMA representation cases
• Assist in managing the Legal Fee budget (Initiatives)
• Develop ER and maintain resource centre for business support
• Ensure compliance with disciplinary, poor work performance, incapacity and grievances initiation and research
• Proactive advice and support to managers undergoing disciplinary, poor work performance, incapacity and grievances processes
• Prepare documentation, witnesses and liaise with relevant parties for CCMA cases (Conciliation and Arbitration)
• Monitor and track ER statistics
• Review and update all relevant and quality reports
• Build internal ER capability through the implementation of development interventions
• Mediate, conciliate and arbitrate resolution of disputes
• Prepare instructions to external legal representatives on Litigation and Arbitration Matters
• Effectively manage Employee Relations administration in line with strategy objectives
• Facilitate Labour Relations Engagement (unions & workplace forums)
• Represent the organisation at the CCMA

Qualifications

• A Bachelor’s Degree in Human Resources/Industrial Psychology/Industrial Relations/Law (LLB)/Post Graduate Diploma in Labour Law or equivalent

Experience

• A minimum of 5-8 years ER experience in Specialist ER Role or Related Function
• LRA, BCEA, EEA, SDA and NQF
• Industry and sector understanding
• Group dynamics and diversity understanding
• Project Management
• CCMA processes exposure - Minimum of 3 years
• HR Policies and Procedures

Knowledge of:

• Accurate and Legally Compliant Advice
• Dispute Prevention, Management and Resolution Track Record
• Business focus: Optimum understanding of business structures and systems
• Employment Law Legislation and Relevant Regulatory Developments
• EAP methodologies
• Internal and external dispute resolution methodologies and processes
• HR policies and procedures

Technical Competencies

• Employee Relations Advisory Service
• Labour Legislation Regulations
• Company Policies and Procedures
• Wage Negotiations
• Conflict Resolution
• Transformation

Behavioral Competencies

• Negotiation Skills
• Perseverance
• Resilience
• Persuasion and Influence
• Assertiveness
• Relationship Building
• Conflict Resolution
• Critical Appraisal
• Holistic Thinking
• Coaching
• Decision Making
• Accountability