Senior Team Lead, Service Delivery - Nights at TTEC

Senior Team Lead, Service Delivery - Nights

Bringing smiles is what we do at TTEC… for you and the customer. As a Service Delivery - Senior Team Lead working in Cape Town, South Africa you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you’ll support and motivate Team Leads to make sure they’re on track to meet goals and motivate their teams. You’ll work to answer associate questions, resolve issues, provide feedback and know when to escalate to the next level of support. You’re an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.

You’ll report to the Operations Manager. We’re looking for an experienced leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You’ll

• Mentor Team Leads to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
• Bring your time management and organizational skills to help support Team Leads on their multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team.

What You Bring to the Role

• Associate degree, technical school or equivalent work experience
• Minimum 2-years call center or equivalent work experience
• Continuously promote a performance-driven culture and always work towards reaching for amazing
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
• Consistently mentor and inspire others
• Customer focused mindset
• Computer knowledge