Service and Sales Advisor - Fixed Term Contract at FNB South Africa

Are you someone who can:

• Act responsibly with work-related resources to contribute to cost containment.
• Address customer needs in order to meet or exceed customer expectations.
• Build and maintain stakeholder relationships.
• Contribute to a culture of service excellence that builds positive relationships, encourages feedback, and delivers exceptional service.
• Innovate to improve customer experience by continuously identifying better and more efficient ways of working.
• Be flexible and adapt to changing circumstances.
• Deliberately seek diverse opinions, build on ideas, and avoid duplication of effort.
• Participate in the innovation process within the business and contribute towards achieving innovation objectives.
• Plan and complete activities within the area of work to meet set timeframes and quality standards.
• Adhere to schedules when performing assigned work.
• Attend and facilitate meetings as and when required.
• Maintain documentation and share information with the team where applicable.
• Execute work in accordance with organisational values and the code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
• Identify and escalate risks as a normal part of work.
• Contribute to a client service delivery culture through adherence to approved organisational service delivery principles.
• Resolve customer dissatisfaction and complaints by taking ownership of the problem.
• Deliver exceptional service by adhering to relevant SLA agreements and offering appropriate solutions.
• Plan and schedule activities to improve service delivery.
• Respond to customer queries via phone, email, to ensure full resolution.
• Follow up with customers to ensure resolution of queries handled by other stakeholders where relevant.
• Assess own performance by seeking timely and clear feedback and request training where appropriate.
• Demonstrate teamwork as a valued team player.

You will be an ideal candidate if you:

• Minimum qualification – Matric (Grade 12) 
• No prior experience required – comprehensive training and support will be provided 
• 1 to 3 years of experience in Client Services Support and Delivery would be advantageous but is not essential
• Relevant NQF Level 5 qualification or Diploma would be advantageous 
• Demonstrated ability to take initiative and work independently (self-starter)

​​​​​​​You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

​​​​​​​We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment