Current Vacancies at FNB South Africa

Job Description​​​​​​​

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

Please note that this is a 12-Month Hourly Rate Contract (FNB Branch) 

Are you someone who can: 

• Serve customers promptly and professionally, ensuring their needs are fully understood 
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards 
• Achieve net profit growth through effective sales and service support 
• Manage the migration of customers from traditional transactions to Self‑Service and digital channels 
• Grow the active customer account base to expand overall client engagement 
• Identify and maximise cross‑sell opportunities to strengthen customer relationships 
• Track, control, and influence sales activities to achieve predetermined sales targets 
• Track, control, and influence service activities to improve service efficiencies 
• Provide efficient administration through careful planning, accurate reporting, and timely information updates 
• Check and verify transactions daily to ensure new business applications are processed and closed within required timelines 
• Produce accurate and reliable sales and service statistics for management and decision‑making 
• Comply with governance, legislative, and audit requirements 
• Uphold FNB’s Golden Rules processes and procedures consistently 
• Take accountability for self‑development and continuously grow personal capability 

​​​​​​​Qualification & Experience Requirement   

• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 

​​​​​​​You will be an ideal candidate if you possess the following: 

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs 
• Confidence in guiding customers toward digital and Self‑Service solutions 
• Ability to identify sales opportunities and support portfolio growth 
• High levels of accuracy, discipline, and adherence to process 
• Strong organising, planning, and time‑management capability 
• Commitment to delivering consistent, exceptional service 

​​​​​​​You will have access to: 

• A customer‑facing role within the FNB Points of Presence network 
• Exposure to digital enablement, customer engagement, and frontline service practices 
• Ongoing learning and development aligned to service, sales, and operational excellence 
• A collaborative, supportive branch environment focused on customer delight 

​​​​​​​You can be a match if you are: 

• Customer‑centric with a passion for delivering exceptional experiences 
• Motivated by achieving performance targets 
• Organised and detail‑driven with strong follow‑through 
• Ethical, compliant, and aligned to governance requirements 
• A strong team player who builds positive working relationships 
• Proactive in your learning and personal development 

End Date: September 10, 2026 

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process. 
• As a Branch Advisor, you will be responsible for providing compliant, professional financial advice and to walk in and existing clients within a high-volume service branch environment.
• The role focuses on understanding client financial needs, offering appropriate product solutions, and ensuring ongoing client relationship management in line with FAIS, FICA legislation and Treating Customers Fairly (TCF) principles and FNB governance.  
• Now’s the time to imagine your potential in a team where you can become the best version of yourself.  

Are you someone who can:  

• Build and manage long-term client relationships to support retention and growth  
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.  
• Educate customers to the correct Banking platform aligned with their needs.  
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.  
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements  
• Maintain accurate and complete client records and documentation  
• Achieve individual and branch sales and service targets  
• Conduct yourself in an ethical manner.  
• Take accountability for your own performance, personal and career development.  
• Show empathy to customers.  
• Stay updated on industry trends and product knowledge.   
• Manage leads, referrals, and client follow-ups within agreed turnaround times  

Qualification & Experience Requirement    

• minimum Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS  
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services  

You will be an ideal candidate if you possess the following:  

• Strong understanding of FAIS, TCF, and client-centric advice principles    
• Proven ability to meet sales, service, and compliance targets  
• You will have access to:   
• Opportunities to build relationships as part of a dynamic team.  
• A challenging working environment   
• Personal and professional growth  
• Opportunities to have an impact on a local market as a brand ambassador.  

You can be a match if you are:   

• Client-focused and have an ethical approach to advice  
• Enjoy solving problems.  
• Persuasive selling skills  
• Agile and Flexible  
• Strong communication and interpersonal skills  
• Results-driven with strong planning and organization skills  
• Attention to detail and high compliance awareness  
• Ability to work independently and within a team  

End Date: September 10, 2026

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Job Description

• To drive sales performance by applying established processes to achieve individual targets within the assigned area. Build and sustain strong customer relationships through effective engagement and exceptional service delivery. Contribute to team success by consistently meeting objectives and supporting a superior customer experience.

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Achievement of targets for business.
• Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
• Understand reasons for and comply with governance in terms of legislation and audit requirements.
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
• Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
• Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
• Manage own development to increase own competencies

End Date: September 9, 2026

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Are you someone who can: 

• Achieve embedded value hurdle rates and performance targets.  
• Support the growth of the Business Unit’s assets and contribute to overall financial performance. 
• Monitor, manage, and influence sales activities to ensure predefined sales targets are met.  
• Maximise cross-selling opportunities while strengthening client relationships at the point of sale.  
• Grow the active customer account base through proactive prospecting (“hunting”) to expand the client portfolio.  
• Consistently deliver exceptional service by offering proactive, innovative, and appropriate solutions that exceed customer expectations.  
• Leverage existing client relationships to grow the portfolio through regular engagement and lead generation.  
• Provide accurate and reliable sales reporting through daily cash-ups.  
• Capture all qualified leads in the sales pipeline or customer relationship management (CRM) system and update it daily.  
• Analyse competitor intelligence and actively monitor market trends and key influencers to identify new industry-related business opportunities.  
• Review all transactions daily to ensure new business applications are completed within required turnaround times.  
• Track and manage sales activities to continuously improve personal sales performance.  
• Take ownership of personal development to enhance skills, knowledge, and competencies. 

Qualification & Experience Requirement  

• Minimum Qualification: Grade 12/ NQF Level 4   
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.  
• Preferred: Regulatory Examination (RE Level 5) 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 

​​​​​​​You will be an ideal candidate if you possess the following: 

• Strong understanding of FAIS, TCF, and client-centric advice principles   
• Proven ability to meet sales, service, and compliance targets 

​​​​​​​You will have access to:  

• Opportunities to build relationships as part of a dynamic team. 
• A challenging working environment  
• Personal and professional growth 
• Opportunities to have an impact on the local market as a brand ambassador. 

​​​​​​​You can be a match if you are:  

• Client-focused and have an ethical approach to advice 
• Enjoy solving problems. 
• Persuasive selling skills 
• Agile and Flexible 
• Strong communication and interpersonal skills 
• Results-driven with strong planning and organization skills 
• Attention to detail and high compliance awareness 
• Ability to work independently and within a team 

End Date: September 10, 2026

go to method of application »

Are you someone who can: 

• Achieve embedded value hurdle rates and performance targets.  
• Support the growth of the Business Unit’s assets and contribute to overall financial performance. 
• Monitor, manage, and influence sales activities to ensure predefined sales targets are met.  
• Maximise cross-selling opportunities while strengthening client relationships at the point of sale.  
• Grow the active customer account base through proactive prospecting (“hunting”) to expand the client portfolio.  
• Consistently deliver exceptional service by offering proactive, innovative, and appropriate solutions that exceed customer expectations.  
• Leverage existing client relationships to grow the portfolio through regular engagement and lead generation.  
• Provide accurate and reliable sales reporting through daily cash-ups.  
• Capture all qualified leads in the sales pipeline or customer relationship management (CRM) system and update it daily.  
• Analyse competitor intelligence and actively monitor market trends and key influencers to identify new industry-related business opportunities.  
• Review all transactions daily to ensure new business applications are completed within required turnaround times.  
• Track and manage sales activities to continuously improve personal sales performance.  
• Take ownership of personal development to enhance skills, knowledge, and competencies. 

Qualification & Experience Requirement  

• Minimum Qualification: Grade 12/ NQF Level 4   
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.  
• Preferred: Regulatory Examination (RE Level 5) 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 

​​​​​​​You will be an ideal candidate if you possess the following: 

• Strong understanding of FAIS, TCF, and client-centric advice principles   
• Proven ability to meet sales, service, and compliance targets 

​​​​​​​You will have access to:  

• Opportunities to build relationships as part of a dynamic team. 
• A challenging working environment  
• Personal and professional growth 
• Opportunities to have an impact on the local market as a brand ambassador. 

​​​​​​​You can be a match if you are:  

• Client-focused and have an ethical approach to advice 
• Enjoy solving problems. 
• Persuasive selling skills 
• Agile and Flexible 
• Strong communication and interpersonal skills 
• Results-driven with strong planning and organization skills 
• Attention to detail and high compliance awareness 
• Ability to work independently and within a team 

End Date: September 10, 2026

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Job Description

To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.

• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
• Conduct themselves in an ethical manner at all times
• Adhere to the TCF (Treating Customer fairly) principles in all that you do
• Identify and sell/cross sell products aligned to customer needs
• Maximize channel optimisation opportunities identified aligned to customer needs  
• Ensure activities support cost containment and reduction
• Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience

End Date: September 7, 2026 

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Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.
• Ensure compliance with rules and processes and has attention to detail.
• Educate customers to the correct Banking platform aligned with their needs.
  Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyse customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.
• Willing to work on a shift structure

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4 
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
• Confidence in guiding customers toward digital and Self‑Service solutions
• Ability to identify sales opportunities and support portfolio growth
• High levels of accuracy, discipline, and adherence to process
• Strong organising, planning, and time‑management capability
• Commitment to delivering consistent, exceptional service

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: September 8, 2026

go to method of application »

Are you someone who can:

• Serve customers promptly and professionally, ensuring their needs are fully understood
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards
• Achieve net profit growth through effective sales and service support
• Manage the migration of customers from traditional transactions to Self‑Service and digital channels
• Grow the active customer account base to expand overall client engagement
• Identify and maximise cross‑sell opportunities to strengthen customer relationships
• Track, control, and influence sales activities to achieve predetermined sales targets
• Track, control, and influence service activities to improve service efficiencies
• Provide efficient administration through careful planning, accurate reporting, and timely information updates
• Check and verify transactions daily to ensure new business applications are processed and closed within required timelines
• Produce accurate and reliable sales and service statistics for management and decision‑making
• Comply with governance, legislative, and audit requirements
• Uphold FNB’s Golden Rules processes and procedures consistently
• Take accountability for self‑development and continuously grow personal capability

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4 
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
• Confidence in guiding customers toward digital and Self‑Service solutions
• Ability to identify sales opportunities and support portfolio growth
• High levels of accuracy, discipline, and adherence to process
• Strong organising, planning, and time‑management capability
• Commitment to delivering consistent, exceptional service

You will have access to:

• A customer‑facing role within the FNB Points of Presence network
• Exposure to digital enablement, customer engagement, and frontline service practices
• Ongoing learning and development aligned to service, sales, and operational excellence
• A collaborative, supportive branch environment focused on customer delight

You can be a match if you are:

• Customer‑centric with a passion for delivering exceptional experiences
• Motivated by achieving performance targets
• Organised and detail‑driven with strong follow‑through
• Ethical, compliant, and aligned to governance requirements
• A strong team player who builds positive working relationships
• Proactive in your learning and personal development

End Date: September 8, 2026

go to method of application »

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.
• Ensure compliance with rules and processes and has attention to detail.
• Educate customers to the correct Banking platform aligned with their needs.
  Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyse customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.
• Maximize channel optimisation opportunities identified aligned to customer needs  
• Ensure activities support cost containment and reduction
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4 
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
• Confidence in guiding customers toward digital and Self‑Service solutions
• Ability to identify sales opportunities and support portfolio growth
• High levels of accuracy, discipline, and adherence to process
• Strong organising, planning, and time‑management capability
• Commitment to delivering consistent, exceptional service

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: September 9, 2026 

go to method of application »

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.
• Ensure compliance with rules and processes and has attention to detail.
• Educate customers to the correct Banking platform aligned with their needs.
  Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyse customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.
• Maximize channel optimisation opportunities identified aligned to customer needs  
• Ensure activities support cost containment and reduction
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4 
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
• Confidence in guiding customers toward digital and Self‑Service solutions
• Ability to identify sales opportunities and support portfolio growth
• High levels of accuracy, discipline, and adherence to process
• Strong organising, planning, and time‑management capability
• Commitment to delivering consistent, exceptional service

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: September 9, 2026 

go to method of application »

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.
• Ensure compliance with rules and processes and has attention to detail.
• Educate customers to the correct Banking platform aligned with their needs.
  Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyse customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.
• Maximize channel optimisation opportunities identified aligned to customer needs  
• Ensure activities support cost containment and reduction
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4 
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
• Confidence in guiding customers toward digital and Self‑Service solutions
• Ability to identify sales opportunities and support portfolio growth
• High levels of accuracy, discipline, and adherence to process
• Strong organising, planning, and time‑management capability
• Commitment to delivering consistent, exceptional service

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: September 9, 2026 

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Role Purpose: 

• To  deliver  exceptional experience and  education  to  Private  Wealth  clients  on  basic  wealth  creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles. 

Are you someone who can:  

• Achieve  revenue  and  profit  targets by growing  portfolio  base,  providing  independent  holistic
• Advice and solutions that ensure revenue and profit growth. 
• Identify and utilize opportunities for revenue growth to deliver on sales targets.
• Provide appropriate banking and financial solutions across an allocated portfolio of clients.
• Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.
• Ensure compliance with legislative and audit requirements and adherence to relevant processes.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation. 
• Develop, encourage and nurture collaborative relationships within FNB and/or across  the First Rand Group (FRG). 
• Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering.
• Participate in planned activities that are appropriate for own development.
• Deliver customer experience excellence in own service delivery aligned to Organizational values and service standards. 
• Deliver internal and external customer service excellence through adherence to quality service standards. 
• Prevent wastage and identify process improvements to contain and reduce costs.

You will be an ideal candidate if you:  

• Relevant NQF7 Level Degree in Finance, Economics or Accounting.
• Completed RE5 qualification.
• Preferred Qualification - Certified Financial Planner (CFP)
• Experience - 3 to 5 years’ experience in Banking, Investment, Financial Planning, Wealth Management, and client facing environment.
• Full understanding of money management principles

Candidates are required to have sign-off on the following sub-categories: 

• Long-Term Insurance subcategory B1 
• Long-Term Insurance subcategory C 
• Retail Pension Benefits 
• Participatory Interests in a Collective Investment Scheme 
• Long-term Deposits 
• Short-term Deposits 
• Long-term Insurance subcategory B1-A 

You will have access to:

• Sound working knowledge of required business-related systems.
• Sound working knowledge of Banking and Financial Services Regulatory requirements.
• Knowledge on wealth management creation and accumulation
• Wealth protection or risk knowledge.

You can be a match if you have;

• Excellent knowledge of global financial markets and current affairs
• Ability to match client needs with appropriate product solutions.
• Excellent project management skills and able to plan and organize work independently.
• Proven track record in servicing a portfolio of clients and in acquisition of new relationships.
• Sound knowledge of the Bank's risk and other mandates to ensure exercising good commercial judgment while representing the Bank's and the shareholders’ interests always. 

End Date: September 8, 2026

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Are you someone who can:

• Engage customers in a positive and professional manner by being helpful
• by living up to our brand promise of “How can we help you?” at all times
• Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
• Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
• Fulfil transactions above set benchmarks while delivering exceptional service
• Manage leads, referrals, and customer follow-ups within agreed turnaround times
• Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
• Always conduct yourself in an ethical and professional manner
• Take accountability for personal performance, learning, and career development
• Stay informed on product offerings, systems, and industry developments
• Contribute to team success and adapt to changing customer and business needs

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4 
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Strong understanding of FAIS, TCF principles, and regulatory compliance
• Proven ability to meet sales, service, and customer experience targets
• Must not be an unrehabilitated insolvent

You will have access to:

• Opportunities to build strong customer relationships within a dynamic POP environment
• A challenging, fast-paced branch setting
• Continuous learning and development aligned to your career path
• Opportunities to make a meaningful impact as a brand ambassador within a local market

You can be a match if you are:

• Client-focused with a strong ethical mindset
• Passionate about service excellence and problem-solving
• Confident in needs-based selling and solution delivery
• Agile, adaptable, and comfortable in a high-volume environment
• A strong communicator with excellent interpersonal skills
• Results-driven with strong planning and organisational skills
• Detail-oriented with high compliance awareness
• Able to work independently and collaboratively within a team

End Date: September 9, 2026

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Job Description

To provide expertise, advice and support the financial advisory philosophy and framework across the end-to-end product matrix to achieve our front-line sales objectives through coaching, supervision and enabling Money Managers and Financial Advisors and Wealth Managers to provide the best advice to our clients that adheres to business rules and FAIS requirements.

• Develop insights into situations and apply innovative solutions to make organizational improvements to the financial advisory philosophy and environment.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes and participating in the oversight of the rendering of financial service.
• Ensure financial advisory philosophy is understood and efficiently adopted through coaching and mentoring front- line sales roles.
• Participate in specialist communities of practice and contribute positively to own and organizational knowledge improvement.
• Participate in knowledge sharing to sales teams to maximize skills required, using the FNB Advice philosophy and advice processes.
• Assist and upskill sales roles in improving sales skill with the specific aim to achieve pre-determined team sales targets.
• Facilitate and conduct hands-on training to front-line sales roles as part of the financial advisory capability improvement process Actively coach through providing advice about solutions, products and processes with the aim to improve sales techniques, skill and business performance.
• Participate in specialist communities of practice and contribute positively to own and organizational knowledge improvement.
• Participate in knowledge sharing to sales teams to maximize skills required, using the FNB Advice philosophy and advice processes.
• Assist and upskill sales roles in improving sales skill with the specific aim to achieve pre-determined team sales targets.
• Facilitate and conduct hands-on training to front-line sales roles as part of the financial advisory capability improvement process Actively coach through providing advice about solutions, products and processes with the aim to improve sales techniques, skill and business performance.
• Adjust coaching approaches for different front-line audiences.
• Track, control and influence business activities with the specific aim to increase supervised deals.
• Adjust coaching approaches for different front-line audiences.
• Track, control and influence business activities with the specific aim to increase supervised deals.
• Ensure solutions and advice provided to clients by sales teams meets set standards and protocols to enhance service, sales and mitigate risks.
• Track, control and drive the delivery of exceptional advice by sales teams through appropriate solutions and proposals to clients.
• Maintain own expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve implementation.

Minimum Requirement:

• FSCA recognized Degree - NQF Level 7
• RE1 and RE5
• CAT I and CAT II license, preferably a KI
• CFP designation advantageous
• 5 - 7 years' experience as a Financial Advisor
• 2 years as Wealth Manager
• Management experience advantageous
• Fit and Proper Rep on FSCA / KI – with experience that have not lapsed (5 years)

End Date: September 11, 2026

go to method of application »

Are you someone who can:

• Act responsibly with work-related resources to contribute to cost containment.
• Address customer needs in order to meet or exceed customer expectations.
• Build and maintain stakeholder relationships.
• Contribute to a culture of service excellence that builds positive relationships, encourages feedback, and delivers exceptional service.
• Innovate to improve customer experience by continuously identifying better and more efficient ways of working.
• Be flexible and adapt to changing circumstances.
• Deliberately seek diverse opinions, build on ideas, and avoid duplication of effort.
• Participate in the innovation process within the business and contribute towards achieving innovation objectives.
• Plan and complete activities within the area of work to meet set timeframes and quality standards.
• Adhere to schedules when performing assigned work.
• Attend and facilitate meetings as and when required.
• Maintain documentation and share information with the team where applicable.
• Execute work in accordance with organisational values and the code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
• Identify and escalate risks as a normal part of work.
• Contribute to a client service delivery culture through adherence to approved organisational service delivery principles.
• Resolve customer dissatisfaction and complaints by taking ownership of the problem.
• Deliver exceptional service by adhering to relevant SLA agreements and offering appropriate solutions.
• Plan and schedule activities to improve service delivery.
• Respond to customer queries via phone, email, to ensure full resolution.
• Follow up with customers to ensure resolution of queries handled by other stakeholders where relevant.
• Assess own performance by seeking timely and clear feedback and request training where appropriate.
• Demonstrate teamwork as a valued team player.

You will be an ideal candidate if you:

• Minimum qualification – Matric (Grade 12) 
• No prior experience required – comprehensive training and support will be provided 
• 1 to 3 years of experience in Client Services Support and Delivery would be advantageous but is not essential
• Relevant NQF Level 5 qualification or Diploma would be advantageous 
• Demonstrated ability to take initiative and work independently (self-starter)

​​​​​​​You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

​​​​​​​We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

go to method of application »

Job Description

• To build, optimise and implement innovative quantitative analytical methodologies, procedures, and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, under guidance against predicted results and deliver according to set processes and procedures.
• This role is within the FR Life Assurance. The purpose is to deliver analytical insights that supports the business at large. Some of the core team deliverables refer to Customer Engagements, Customer Segmentation and Data Feature Engineering. This is achieved through robust data modelling and analysis as well as statistical modelling. 

Key responsibilities: 

• Good understanding of Data Analytics in a large financial services organisation. 
• Understand both the technical points of Data Management and Analytics, as well as the business drivers and needs. 
• Understands how to work with big data and transform data to be suited for modelling or other analytical insights. 
• Strong technical and coding proficiency (SAS & SQL). 
• Hard working individual that can work well under pressure. 
• Able to translate business requirements into tangible, creative solutions with guidance. 
• A team player, you believe in the power of teams, building and leveraging your networks. 
• Emotionally intelligent, you are able to connect with people to build trust. 

As a #Changeable you will have access to: 

• Opportunities to network and collaborate. 
• Opportunities to innovate. 
• Flexible working environment 
• Focus on health and wellbeing. 
• Coaches and mentors to help with your professional development. 
• A generous leave policy to cater for your individual needs. 
• Preferential employee banking rates that include Vehicle and Home loans 

Qualification and Experience 

• Minimum Qualification: B Degree in Mathematical Sciences, Statistics, Actuarial Science or related degree 
• Preferred Qualification: Honours Degree 
• Experience: 1 - 2 years’ experience within Data Analytics or Customer Analytics 
• Experience in Model development, maintenance and optimisation of existing models will be advantageous. 
• Intermediate level of proficiency to code in SQL is required 
• Intermediate level of proficiency to code in SAS will be advantageous 
• Intermediate skills in Python or R would be beneficial 

End Date: September 11, 2026 

go to method of application »

Job Description

• To drive sales performance by applying established processes to achieve individual targets within the assigned area. Build and sustain strong customer relationships through effective engagement and exceptional service delivery. Contribute to team success by consistently meeting objectives and supporting a superior customer experience.

Hello Future Branch Delivery Support Advisor  

• As a Branch Delivery Support Advisor, you will be responsible for providing compliant, professional financial advice and walking in and existing clients within a high-volume service branch environment.
• The role focuses on understanding client financial needs, offering appropriate product solutions, and ensuring ongoing client relationship management in line with FAIS, FICA legislation and Treating Customers Fairly (TCF) principles and FNB governance. 
• Now’s the time to imagine your potential in a team where you can become the best version of yourself. 

​​​​​​​Are you someone who can: 

• Achieve embedded value hurdle rates and performance targets.  
• Support the growth of the Business Unit’s assets and contribute to overall financial performance. 
• Monitor, manage, and influence sales activities to ensure predefined sales targets are met.  
• Maximise cross-selling opportunities while strengthening client relationships at the point of sale.  
• Grow the active customer account base through proactive prospecting (“hunting”) to expand the client portfolio.  
• Consistently deliver exceptional service by offering proactive, innovative, and appropriate solutions that exceed customer expectations.  
• Leverage existing client relationships to grow the portfolio through regular engagement and lead generation.  
• Provide accurate and reliable sales reporting through daily cash-ups.  
• Capture all qualified leads in the sales pipeline or customer relationship management (CRM) system and update it daily.  
• Analyse competitor intelligence and actively monitor market trends and key influencers to identify new industry-related business opportunities.  
• Review all transactions daily to ensure new business applications are completed within required turnaround times.  
• Track and manage sales activities to continuously improve personal sales performance.  
• Take ownership of personal development to enhance skills, knowledge, and competencies. 

​​​​​​​Qualification & Experience Requirement  

• Minimum Qualification: Grade 12/ NQF Level 4   
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.  
• Preferred: Regulatory Examination (RE Level 5) 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 

​​​​​​​You will be an ideal candidate if you possess the following: 

• Strong understanding of FAIS, TCF, and client-centric advice principles   
• Proven ability to meet sales, service, and compliance targets 

​​​​​​​You will have access to:  

• Opportunities to build relationships as part of a dynamic team. 
• A challenging working environment  
• Personal and professional growth 
• Opportunities to have an impact on the local market as a brand ambassador. 

​​​​​​​You can be a match if you are:  

• Client-focused and have an ethical approach to advice 
• Enjoy solving problems. 
• Persuasive selling skills 
• Agile and Flexible 
• Strong communication and interpersonal skills 
• Results-driven with strong planning and organization skills 
• Attention to detail and high compliance awareness 
• Ability to work independently and within a team 

End Date: September 5, 2026 

go to method of application »

Are you someone who can:

• Build and manage long-term client relationships to support retention and growth
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
• Maintain accurate and complete client records and documentation
• Achieve individual and branch sales and service targets
• Conduct yourself in an ethical manner.
• Take accountability for your own performance, personal and career development.
• Show empathy to customers.
• Stay updated on industry trends and product knowledge. 
• Manage leads, referrals, and client follow-ups within agreed turnaround times

Qualification & Experience Requirement  

• minimum Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Strong understanding of FAIS, TCF, and client-centric advice principles  
• Proven ability to meet sales, service, and compliance targets

You will have access to:  

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment 
• Personal and professional growth
• Opportunities to have an impact on a local market as a brand ambassador.

You can be a match if you are:  

• Client-focused and have an ethical approach to advice
• Enjoy solving problems.
• Persuasive selling skills
• Agile and Flexible
• Strong communication and interpersonal skills
• Results-driven with strong planning and organization skills
• Attention to detail and high compliance awareness
• Ability to work independently and within a team

End Date: September 10, 2026

go to method of application »

Are you someone who can:

• Navigate a complex payments environment, working with others to deliver solutions that meet business, regulatory and scheme requirements, while keeping systems stable and dependable.
• Collaborate across multiple stakeholder groups, including architects, developers, operations teams, Business teams, scheme representatives, SMEs and project managers, to ensure aligned and effective delivery of payment capabilities.
• Maintain deep domain expertise in payments (including legislative requirements, scheme rules and industry practices), translating changes into actionable product and platform impacts.
• Translate strategic direction into executable outcomes, driving initiatives and projects that enable capability uplift, platform scalability and improved customer and operational outcomes.
• Define and document high-quality requirements, ensuring clarity, completeness and alignment to both business intent and technical implementation, while managing risk and audit considerations.
• Analyse data and operational performance, identifying trends, issues and opportunities to improve payment flows, reduce failure points and enhance system efficiency.
• Engage with industry developments, including local and international payment trends, to ensure our platforms remain competitive, compliant and future-fit.
• Drive continuous improvement of payment capabilities, including processes, integration points and services, rather than purely customer-facing features.
• Operate effectively in a delivery-focused environment, balancing multiple priorities, dependencies and stakeholders to ensure successful execution.
• Take ownership of your own development, building deeper expertise in payments, platform thinking and product capability management.

You will be an ideal candidate if you have:

• Matric/Grade 12 - Required
• 3 Year industry related degree – Preferred 
• 6 - 8 Years banking experience and at least 3 years of experience in a similar role
• Proven stakeholder management experience

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you are: 

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

End Date: September 11, 2026

go to method of application »

Are you someone who can:

• Engage customers in a positive and professional manner by being helpful
• by living up to our brand promise of “How can we help you?” at all times
• Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
• Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
• Fulfil transactions above set benchmarks while delivering exceptional service
• Manage leads, referrals, and customer follow-ups within agreed turnaround times
• Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
• Always conduct yourself in an ethical and professional manner
• Take accountability for personal performance, learning, and career development
• Stay informed on product offerings, systems, and industry developments
• Contribute to team success and adapt to changing customer and business needs

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4 
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Strong understanding of FAIS, TCF principles, and regulatory compliance
• Proven ability to meet sales, service, and customer experience targets
• Must not be an unrehabilitated insolvent

You will have access to:

• Opportunities to build strong customer relationships within a dynamic POP environment
• A challenging, fast-paced branch setting
• Continuous learning and development aligned to your career path
• Opportunities to make a meaningful impact as a brand ambassador within a local market

You can be a match if you are:

• Client-focused with a strong ethical mindset
• Passionate about service excellence and problem-solving
• Confident in needs-based selling and solution delivery
• Agile, adaptable, and comfortable in a high-volume environment
• A strong communicator with excellent interpersonal skills
• Results-driven with strong planning and organisational skills
• Detail-oriented with high compliance awareness
• Able to work independently and collaboratively within a team

End Date: September 10, 2026

go to method of application »

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Achievement of targets for business.
• Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
• Understand reasons for and comply with governance in terms of legislation and audit requirements.
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
• Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
• Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
• Manage own development to increase own competencies.

End Date: September 10, 2026

go to method of application »

Are you someone who can: 

• Build and maintain strong relationships with clients. 
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations. 
• Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner. 
• Ensure compliance with rules and processes and has attention to detail. 
• Educate customers to the correct Banking platform aligned with their needs. 
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. 
• Analyse customer data and recommend tailored solutions. 
• Achieve sales results by providing contextual and integrated financial solutions to customers. 
• Conduct yourself in an ethical manner. 
• Takes accountability for own performance, personal and career development. 
• Show empathy with customers. 
• Stay updated on industry trends and product knowledge. 
• Willing to work on a shift structure 

Qualification & Experience Requirement  

• Minimum Qualification: Grade 12/ NQF Level 4   
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 

​​​​​​​You will be an ideal candidate if you possess the following: 

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs 
• Confidence in guiding customers toward digital and Self‑Service solutions 
• Ability to identify sales opportunities and support portfolio growth 
• High levels of accuracy, discipline, and adherence to process 
• Strong organising, planning, and time‑management capability 
• Commitment to delivering consistent, exceptional service 

​​​​​​​You will have access to:  

• Opportunities to build relationships as part of a dynamic team. 
• A challenging working environment 
• Personal and professional growth 
• Opportunities to have an impact in a local market as a brand ambassador. 

​​​​​​​You can be a match if you are: 

• Customer Centric. 
• Enjoy solving problems. 
• Persuasive selling skills 
• Able to understand rules in a regulated environment. 
• Agile and Flexible 
• Strong communication and interpersonal skills 
• Have a results-driven attitude with a passion for exceeding targets. 
• Have excellent Organisational skills and attention to detail. 

End Date: September 9, 2026

go to method of application »

Are you someone who can: 

• Build and maintain strong relationships with clients. 
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations. 
• Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner. 
• Ensure compliance with rules and processes and has attention to detail. 
• Educate customers to the correct Banking platform aligned with their needs. 
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. 
• Analyse customer data and recommend tailored solutions. 
• Achieve sales results by providing contextual and integrated financial solutions to customers. 
• Conduct yourself in an ethical manner. 
• Takes accountability for own performance, personal and career development. 
• Show empathy with customers. 
• Stay updated on industry trends and product knowledge. 
• Willing to work on a shift structure 

Qualification & Experience Requirement  

• Minimum Qualification: Grade 12/ NQF Level 4   
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 

​​​​​​​You will be an ideal candidate if you possess the following: 

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs 
• Confidence in guiding customers toward digital and Self‑Service solutions 
• Ability to identify sales opportunities and support portfolio growth 
• High levels of accuracy, discipline, and adherence to process 
• Strong organising, planning, and time‑management capability 
• Commitment to delivering consistent, exceptional service 

​​​​​​​You will have access to:  

• Opportunities to build relationships as part of a dynamic team. 
• A challenging working environment 
• Personal and professional growth 
• Opportunities to have an impact in a local market as a brand ambassador. 

​​​​​​​You can be a match if you are: 

• Customer Centric. 
• Enjoy solving problems. 
• Persuasive selling skills 
• Able to understand rules in a regulated environment. 
• Agile and Flexible 
• Strong communication and interpersonal skills 
• Have a results-driven attitude with a passion for exceeding targets. 
• Have excellent Organisational skills and attention to detail. 

End Date: September 11, 2026

go to method of application »

Are you someone who can:

• Welcome and engage customers entering the branch in a professional and friendly manner
• Understand customer requirements quickly and accurately to determine the correct support channel
• Actively manage the customer waiting experience within the branch environment
• Direct customers to appropriate eChannels and SelfService options to meet their needs
• Prevent complaints by proactively identifying customers requiring additional support
• Intervene when customers are at risk of leaving the branch without being assisted
• Offer alternative solutions such as booking tickets or guiding customers to digital channels
• Provide exceptional customer service to external clients seeking banking or financial assistance
• Build and maintain positive stakeholder relationships within the branch environment
• Deliver customer service in line with quality service standards and customer experience best practices
• Ensure operational excellence through consistent delivery of work processes according to defined standards
• Contribute to cost efficiencies through responsible use of work-related resources
• Optimise own work through the application of learning and continuous improvement

Teamwork, Growth & Continuous Improvement

• Contribute positively to teamwork, inclusivity, and collaboration within the branch team
• Identify opportunities to assess, improve, and develop personal performance
• Actively seek feedback and apply learning experiences to improve service delivery
• Demonstrate adaptability and a willingness to learn as customer and business needs evolve

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4 
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Management, or related fields
• 1–3 years of experience in client experience and value management in a customer facing service environment like banking, or a related field

You will be an ideal candidate if you possess the following:

• Strong understanding of customer experience principles and service excellence
• Comfort guiding customers to digital and self-service platforms
• Excellent communication and interpersonal skills

You will have access to:

• Continuous learning and development aligned to customer experience excellence
• Exposure to digital banking platforms and service innovation
• A supportive, inclusive team culture focused on service quality

You can be a match if you are:

• Customer centric with a warm, approachable manner
• Proactive and attentive to customer needs
• Confident interacting with diverse customers
• Patient, empathetic, and solutions driven
• Detail oriented with a strong focus on service standards
• A collaborative team player
• Committed to continuous learning and self-improvement

End Date: September 10, 2026 

go to method of application »

Are you someone who can: 

• Build and maintain strong relationships with clients. 
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations. 
• Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner. 
• Ensure compliance with rules and processes and has attention to detail. 
• Educate customers to the correct Banking platform aligned with their needs. 
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. 
• Analyse customer data and recommend tailored solutions. 
• Achieve sales results by providing contextual and integrated financial solutions to customers. 
• Conduct yourself in an ethical manner. 
• Takes accountability for own performance, personal and career development. 
• Show empathy with customers. 
• Stay updated on industry trends and product knowledge. 
• Willing to work on a shift structure 

Qualification & Experience Requirement  

• Minimum Qualification: Grade 12/ NQF Level 4   
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 

​​​​​​​You will be an ideal candidate if you possess the following: 

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs 
• Confidence in guiding customers toward digital and Self‑Service solutions 
• Ability to identify sales opportunities and support portfolio growth 
• High levels of accuracy, discipline, and adherence to process 
• Strong organising, planning, and time‑management capability 
• Commitment to delivering consistent, exceptional service 

​​​​​​​You will have access to:  

• Opportunities to build relationships as part of a dynamic team. 
• A challenging working environment 
• Personal and professional growth 
• Opportunities to have an impact in a local market as a brand ambassador. 

​​​​​​​You can be a match if you are: 

• Customer Centric. 
• Enjoy solving problems. 
• Persuasive selling skills 
• Able to understand rules in a regulated environment. 
• Agile and Flexible 
• Strong communication and interpersonal skills 
• Have a results-driven attitude with a passion for exceeding targets. 
• Have excellent Organisational skills and attention to detail. 

End Date: September 6, 2026

go to method of application »

Are you someone who can:

• Engage customers in a positive and professional manner by being helpful
• by living up to our brand promise of “How can we help you?” at all times
• Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
• Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
• Fulfil transactions above set benchmarks while delivering exceptional service
• Manage leads, referrals, and customer follow-ups within agreed turnaround times
• Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
• Always conduct yourself in an ethical and professional manner
• Take accountability for personal performance, learning, and career development
• Stay informed on product offerings, systems, and industry developments
• Contribute to team success and adapt to changing customer and business needs

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4 
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Strong understanding of FAIS, TCF principles, and regulatory compliance
• Proven ability to meet sales, service, and customer experience targets
• Must not be an unrehabilitated insolvent

You will have access to:

• Opportunities to build strong customer relationships within a dynamic POP environment
• A challenging, fast-paced branch setting
• Continuous learning and development aligned to your career path
• Opportunities to make a meaningful impact as a brand ambassador within a local market

You can be a match if you are:

• Client-focused with a strong ethical mindset
• Passionate about service excellence and problem-solving
• Confident in needs-based selling and solution delivery
• Agile, adaptable, and comfortable in a high-volume environment
• A strong communicator with excellent interpersonal skills
• Results-driven with strong planning and organisational skills
• Detail-oriented with high compliance awareness
• Able to work independently and collaboratively within a team

End Date: September 10, 2026

go to method of application »

Job Description

• To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures

About the Role

FNB is recruiting Sales Advisors across multiple outbound sales environments within Personal Segment Suites (PSS). These opportunities sit across distinct product lines, including:

• Unsecured Loans Desk – Cape Town (2 Positions)
• Each environment operates with its own focus area, leadership team, and performance objectives, offering candidates the opportunity to specialise within a specific product suite while contributing to the broader PSS sales strategy.
• As a Sales Advisor, you will be placed within one of these dedicated teams, where you will be responsible for driving outbound sales within your allocated product line. While the core expectation of delivering strong sales performance and excellent customer experience remains consistent, the day-to-day responsibilities, product focus, and customer engagement approach will differ depending on the team you join.

Across all environments, you will:

• Engage customers through outbound channels to promote relevant financial solutions
• Identify customer needs and match them with tailored product offerings specific to your business unit
• Drive sales performance within a structured, target-driven environment
• Deliver a high standard of customer service while adhering to compliance requirements

These opportunities are suited to individuals who thrive in a high-performance sales culture, while also recognising the value of specialisation and product expertise within a focused team.

Working in PSS offers you exposure to a diverse sales ecosystem, where different product lines operate in parallel, giving you the opportunity to:

• Develop deep expertise within a specific product set (Transact, Credit Cards, or Unsecured Lending)
• Build a strong foundation in outbound sales methodologies
• Gain visibility into broader career pathways across FNB’s sales environments

This role is ideal for professionals who are:

• Passionate about sales and performance-driven environments
• Motivated by targets, incentives, and continuous improvement
• Comfortable operating in a fast-paced outbound contact environment
• Looking to grow within specialised sales teams rather than a generalist role

As a Sales Advisor, your responsibility is to provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offer value-adding solutions within a dynamic environment while adhering to policy and process.

Are you someone who can:

• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfilment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

You will be an ideal candidate if you:

• A minimum of 1 to 3 years of experience in direct sales
• Have Matric
• NQFL5, Diploma or Degree would be advantageous
• We are looking for a self-starter

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

End Date: September 12, 2026

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Job Description

• To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures

About the Role

FNB is recruiting Sales Advisors across multiple outbound sales environments within Personal Segment Suites (PSS). These opportunities sit across distinct product lines, including:

• Unsecured Loans Desk – Cape Town (2 Positions)
• Each environment operates with its own focus area, leadership team, and performance objectives, offering candidates the opportunity to specialise within a specific product suite while contributing to the broader PSS sales strategy.
• As a Sales Advisor, you will be placed within one of these dedicated teams, where you will be responsible for driving outbound sales within your allocated product line. While the core expectation of delivering strong sales performance and excellent customer experience remains consistent, the day-to-day responsibilities, product focus, and customer engagement approach will differ depending on the team you join.

Across all environments, you will:

• Engage customers through outbound channels to promote relevant financial solutions
• Identify customer needs and match them with tailored product offerings specific to your business unit
• Drive sales performance within a structured, target-driven environment
• Deliver a high standard of customer service while adhering to compliance requirements

These opportunities are suited to individuals who thrive in a high-performance sales culture, while also recognising the value of specialisation and product expertise within a focused team.

Working in PSS offers you exposure to a diverse sales ecosystem, where different product lines operate in parallel, giving you the opportunity to:

• Develop deep expertise within a specific product set (Transact, Credit Cards, or Unsecured Lending)
• Build a strong foundation in outbound sales methodologies
• Gain visibility into broader career pathways across FNB’s sales environments

This role is ideal for professionals who are:

• Passionate about sales and performance-driven environments
• Motivated by targets, incentives, and continuous improvement
• Comfortable operating in a fast-paced outbound contact environment
• Looking to grow within specialised sales teams rather than a generalist role

As a Sales Advisor, your responsibility is to provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offer value-adding solutions within a dynamic environment while adhering to policy and process.

Are you someone who can:

• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfilment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

You will be an ideal candidate if you:

• A minimum of 1 to 3 years of experience in direct sales
• Have Matric
• NQFL5, Diploma or Degree would be advantageous
• We are looking for a self-starter

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

End Date: September 12, 2026

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Job Description

To assist in proactively managing a portfolio of Private Wealth Clients with a team of Private Bankers through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.

• Act responsibly with work related resources in order to contribute to cost containment.
• Achieve expected financial targets and uphold associated service levels.
• Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide sound services and recommendations based on customer and client needs, current information and trends.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure effective management of the leads pipeline.
• Support sales through analysis of client portfolio and pro-active client engagement.
• Contribute to innovation by finding faster and more accurate ways of working.
• Assist with profit growth for the business through sales and acquisition of new clients.
• Understand and market all financial services solutions within the relevant business offering.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Develop, encourage and nurture collaborative relationships across the FRG.

End Date: September 20, 2026

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Job Description

• To provide a holistic, customised legacy planning solution / advice to clients in order to optimize their tax position, asset protection and ensure the smooth transition of their assets to relevant heirs after passing.

Are you someone who can:

• Continuously focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Manage client portfolio and identify opportunities to expand customer base and acquire new clients. Achieve revenue target through advice charges to clients and advisors for estate plan and business succession plan drafting
• Provide subject matter expertise and maintain expert knowledge on specific local products
• Drive and promote corporate image and market penetration and provide training to other business units to increase product awareness
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Build working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovation
• Deliver exceptional customer service that exceeds customers’ expectations through proactive, innovative and appropriate solutions • Identify and implement on opportunities for revenue growth in order to deliver on targets
• Build and maintain an effective network and pipeline for further expansion of business within area of accountability
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate

You will be an ideal candidate if you:

• LLB or BCom Financial Planning or similar, PGDip in Financial Planning and CFP® designation. Preference will be given to candidates who also have a PGDip in Tax
• 5 years or more industry related experience

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

End Date: September 14, 2026

go to method of application »

Job Description

• To provide a holistic, customised legacy planning solution / advice to clients in order to optimize their tax position, asset protection and ensure the smooth transition of their assets to relevant heirs after passing.

Are you someone who can:

• Continuously focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Manage client portfolio and identify opportunities to expand customer base and acquire new clients. Achieve revenue target through advice charges to clients and advisors for estate plan and business succession plan drafting
• Provide subject matter expertise and maintain expert knowledge on specific local products
• Drive and promote corporate image and market penetration and provide training to other business units to increase product awareness
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Build working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovation
• Deliver exceptional customer service that exceeds customers’ expectations through proactive, innovative and appropriate solutions • Identify and implement on opportunities for revenue growth in order to deliver on targets
• Build and maintain an effective network and pipeline for further expansion of business within area of accountability
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate

You will be an ideal candidate if you:

• LLB or BCom Financial Planning or similar, PGDip in Financial Planning and CFP® designation. Preference will be given to candidates who also have a PGDip in Tax
• 5 years or more industry related experience

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

End Date: September 14, 2026

go to method of application »

Job Description

• To drive sales performance by applying established processes to achieve individual targets within the assigned area. Build and sustain strong customer relationships through effective engagement and exceptional service delivery. Contribute to team success by consistently meeting objectives and supporting a superior customer experience.

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Achievement of targets for business.
• Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
• Understand reasons for and comply with governance in terms of legislation and audit requirements.
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
• Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
• Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
• Manage own development to increase own competencies.

End Date: September 10, 2026

go to method of application »

Job Description

• To assist in proactively managing a portfolio of Private Wealth Clients with a team of Private Bankers through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.

Are you someone who can:

• Provide sound services and recommendations based on customer and client needs, current information, and trends.
• Provide an efficient administration service through careful and timeous planning, reporting, and updating of all relevant information.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure effective management of the leads pipeline.
• Support sales through analysis of client portfolio and pro-active client engagement.
• Assist with profit growth for the business through sales and acquisition of new clients.
• Achieve expected financial targets and uphold associated service levels.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
• Act responsibly with work related resources to contribute to cost containment.
• Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Contribute to innovation by finding faster and more accurate ways of working.
• Understand and market all financial services solutions within the relevant business offering.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Develop, encourage and nurture collaborative relationships within FNB and/or across the First Rand Group (FRG).

You will be an ideal candidate if you:

• Relevant NQF7 Level Degree in Finance, Economics or Accounting.
• Completed RE5 qualification
• Have 2 - 3 years’ experience within a Sales/Service area of a banking / financial environment.

End Date: September 12, 2026