Service Manager: Broadband Service Level and Contract Management , Ref No. DOTP 10/2025 at Western Cape Government

Job Purpose    

• The Department of the Premier, Western Cape Government has an  opportunity for a suitably qualified and competent individual to lead, manage and facilitate ICT Service Delivery of Broadband-related projects to Client Departments.

Minimum Requirements    

• An appropriate 3-year tertiary qualification (National Diploma/B-degree); A minimum of 6 years’ experience in ICT projects of which 3 years must be management experience.

Recommendation    

• Relevant working experience in connectivity or VOIP projects.

Key Performance Areas    

• Line Management: Manage a team of professionals and service providers that perform and deliver services to clients; Management of service levels of concluded broadband-related contracts; Contract management of concluded broadband-related contracts: Financial Management: Active participation in the budgeting process at Directorate and Chief Directorate Level; assistance in the efficient, economic and effective control and management of the Directorate’s budget and expenditure: Strategic Management: Define and review on a continual basis the purpose, objectives, priorities and activities of the component; Participation in the Branch, Chief Directorate and Directorate’s strategic planning process; Active involvement in the development and management of the strategic and business plans for the Directorate: Human Resource Management: Participation in the recruitment of staff in the numbers and grades appropriate to ensure the achievement of the Directorate’s Business Plan; Motivate, train and guide staff within the Directorate, to achieve and maintain excellence in service delivery; Actively manage the performance, evaluation and rewarding of staff within the Directorate; Monitor information capacity building within the Directorate; Clients and Stakeholder Liaison: Strategic alignment and stakeholder engagement across all spheres of government, as well as across National Departments and agencies e.g. State Information Technology Agency (SITA) and other departments/provincial administrations; Private sector organisations and NGO’s; Local Municipalities.

Competencies    

• Knowledge of the following: Public Service Acts, policies and regulations; ICT Training, Infrastructure and Security; HR matters; Finance; Business and Systems analysis; Technical standards and procedures; Project Management;Skills needed:  Strategic Planning and co-ordination; Excellent communication (verbal and written) skills; Report writing; Presentation and workshop facilitation; Negotiation and conflict management.