Services Key Account Manager at Tetra Tech

What you will do

• Manage customer relationship from a service perspective through a structured communication approach
• Understand customer needs through proactive continuous customer diagnosis
• Create, implement and follow-up service account plans in alignment with customer and account team
• Create, implement and follow-up quality plans per account in line with customer and account team
• Identify sales opportunities, create solution and fact-based value proposal, negotiate and close deals and drive growth of profitable service contracts
• Manage internal interfaces and customer to assure efficient delivery of service and quality account plans
• Support resolution of technical issues by being responsible for communication with customer and issue driver

We believe you have

• BSc Degree in Mechanical/Electrical Engineering is preferred
• 5-10 years’ experience a Services Key Account Manager role (Preferably in the Food Processing & Packaging industry)
• Knowledge of specialized Tetra Pak processing and packaging machinery would be advantageous
• Customer relationship management experience
• High level of customer focus  
• Experience in value-add selling of product offerings
• Proficiency in MS Office - PowerPoint, Excel etc.
• SAP knowledge an advantage
• Willing and able to travel extensively (both nationally & internationally)