Servicing Administrator at Discovery Limited

The key purpose of this role is to administer Group Risk policies and reassurance premiums, process Corporate Integrator/Payback payments, assist with credit control and allocations, pay commission, and to handle all queries relating to any of the above with external and internal clients.

Areas of responsibility may include but not limited to

• Liaise with Servicing Consultants, Brokers and any other relevant parties to solve any queries that may arise.
• Compile weekly stats indicating progress of work and to track month-end SLA.
• Process monthly and any other commission as required.
• Process payments, correspond and resolve queries for Corporate Integrator and Group risk payback
• Where required, assist with the credit control and allocation process.
• Where required, assist co-workers and team to resolve queries on Compass.
• Where required, assist with any other process in the back-office team
• Ad-hoc system testing.

Personal Attributes and Skills

The Successful Candidate Must Demonstrate The Following Competencies

• Self-starter with a high attention to detail and be able to multi-task
• Good at follow through
• Exceptional ability to communicate written and orally
• Problem solving and solution focused
• Analytical – interpretation
• Building relationships
• Coping with pressure (deadlines)
• Time-Management and Organizational Skills
• Must be team orientated, willing to assist other team members in the office
• Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
• Outstanding customer service skills

Education and Experience

• Matric with Maths.
• MS Office experience especially Excel (Vlook-up) and Compass.
• Group Life/Risk Insurance experience.
• 2 + years working experience within a Group Life Administration environment
• Knowledge of the commission process would be advantageous