Job Opportunities at Discovery Limited

The key purpose of this role is to administer Group Risk policies and reassurance premiums, process Corporate Integrator/Payback payments, assist with credit control and allocations, pay commission, and to handle all queries relating to any of the above with external and internal clients.

Areas of responsibility may include but not limited to

• Liaise with Servicing Consultants, Brokers and any other relevant parties to solve any queries that may arise.
• Compile weekly stats indicating progress of work and to track month-end SLA.
• Process monthly and any other commission as required.
• Process payments, correspond and resolve queries for Corporate Integrator and Group risk payback
• Where required, assist with the credit control and allocation process.
• Where required, assist co-workers and team to resolve queries on Compass.
• Where required, assist with any other process in the back-office team
• Ad-hoc system testing.

Personal Attributes and Skills

The Successful Candidate Must Demonstrate The Following Competencies

• Self-starter with a high attention to detail and be able to multi-task
• Good at follow through
• Exceptional ability to communicate written and orally
• Problem solving and solution focused
• Analytical – interpretation
• Building relationships
• Coping with pressure (deadlines)
• Time-Management and Organizational Skills
• Must be team orientated, willing to assist other team members in the office
• Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
• Outstanding customer service skills

Education and Experience

• Matric with Maths.
• MS Office experience especially Excel (Vlook-up) and Compass.
• Group Life/Risk Insurance experience.
• 2 + years working experience within a Group Life Administration environment
• Knowledge of the commission process would be advantageous

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Key purpose

To lead, manage and guide a team of Telesales consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key Outputs

The successful candidate will be expected, but not limited to perform the following key outputs:

• Leading and managing a team of 10 – 12 telesales agents
• Performance Management, coaching and developing team.
• Drive staff to achieve required targets and is accountability for teams overall sales targets
• Assessment of consultants calls - QA.
• Assisting with interviews & Role plays.
• Dealing with elevated queries/problems.
• Managing the ongoing relationship between brokers.
• Ensuring continual communication between management and staff.
• Adhere to and enforce internal policies.
• Inspire, motivate and support team.
• Able to work overtime from time to time, which may include weekends.

Personal Attributes And Skills

• Excellent verbal and numeric communication skills
• Sales Orientated
• Quality driven
• People-focused
• Quality driven
• Attention to detail
• Strong Interpersonal Skills
• Strong Leadership skills
• Problem solving skills
• Decision making skills
• Stress tolerance
• Excellent time management skills
• Organizational awareness
• Ability to work within a team and drive team culture

Qualification & Experience

• Grade 12 – essential
• 4 years outbound/ Inbound experience – essential
• 3 years Team Leader/leadership experience – Non negotiable
• Proficient in English – essential (writing, reading, speaking)
• Bi-lingual – advantage (writing, reading, speaking)
• Computer literate - MS Office, especially Excel – essential
• Regulatory Exam and NQF 5 FAIS credits
• BCOMM or related degree will be advantageous