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Teraco is the first provider of resilient, vendor neutral data environments in South Africa. Clients benefit from the cost savings and improved resilience of securely housing their information systems and networking equipment in a colocation facility purpose-built and operated to global best practice by an expert organisation with an absolute focus on data c...
Description
PURPOSE OF THE ROLE
Monitor and attend to all tickets related to the Service Delivery Role with specific focus on Access, Smart Hands. Remote Hands, Cancellations and wireless planning and projects. Support any other departmental functions as and when required. Proactively identify roadblocks to high quality servicing and implement strategies to deliver the required level of service to the client, utilizing the on-site resources.
OBJECTIVES MAIN FUNCTIONS OF THE JOB
General
Client Satisfaction
Ticket Management (Administrative Responsibilities)
Requirements
SKILLS REQUIREMENT
QUALIFICATIONS AND EXPERIENCE
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