Site Manager at Servest SA

Minimum Requirements    

• Grade 12 certificate with 3 to 5 years Management/ Operations experience in the Security Industry;
• Clear criminal record / PSIRA grade A registered / Valid drivers license / Own reliable vehicle;
• A qualification in Operations/Business Management;
• Must reside in Gauteng;
• MS Office proficient (Outlook / Word / Excel)
• Fire arm Competency (Hand-, Shotgun and Rifle) Business Purposes
• Preference will be given to candidates with experience in the “Security Industry” and a strong knowledge of Operational control procedures, administration and electronic security
• Good interpersonal skills / A good communicator / Excellent leading and supervising skills
• The ability to impact positively on productivity through effective team participation and to guide the team on addressing on-going customer service improvement and sound administration procedures.
• Management of human resources including training, coaching, performance management, Staff Welfare and Health and Safety;
• Planning and organising / Commitment and awareness for detail.
• Experience in events management.

SKILLS

• Excellent interpersonal skills and emotionally intelligent
• Knowledge of customer service practices and principles
• Team player who understands the importance of collaboration across the business
• Proficient in relevant computer applications
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situations appropriately

Duties & Responsibilities    

• Manage controllable expenses / Strict adherences to operational procedures;
• Compilation of site specific standing operational procedures (SOP’s) as well as the training of Security Officers;
• Manage the performance and productivity of workforce by daily communication and providing feedback on results;
• Ensure compliance to the company policies and procedures and manage the disciplinary process;
• Implement and maintain measures to ensure safe and heathy operating environments;
• Ensure that the account runs cost effectively, well managed and efficient to both Servest and the client.
• Unscheduled spot checks of Supervisors and Administrator at their specific work areas.
• Ensure supervisors tasks are completed on a daily basis.
• Ensure that cleaning is done effectively at all levels.
• Compile operations monthly report.
• Attend customer’s daily, weekly & monthly meetings.
• Conduct continuous risk assessments and advice the customer on risk-mitigation strategies;
• Conduct monthly customer satisfaction surveys and implement continuous improvement initiatives;
• Attend to incidents, conduct investigations and draft investigation reports;
• Manage customer and staff complaints promptly, accurately and effectively;
• Ensure contract profitability through the efficient rostering of Security Officer including the management of leave and leave relievers;
• Ensure that you comply with the policies and procedures set out in the Operations Manual when performing Administration.