Fresh Vacancies at Servest SA

Minimum Requirements    

• Grade 12 certificate with 3 to 5 years Management/ Operations experience in the Security Industry;
• Clear criminal record / PSIRA grade A registered / Valid drivers license / Own reliable vehicle;
• A qualification in Operations/Business Management;
• Must reside in Gauteng;
• MS Office proficient (Outlook / Word / Excel)
• Fire arm Competency (Hand-, Shotgun and Rifle) Business Purposes
• Preference will be given to candidates with experience in the “Security Industry” and a strong knowledge of Operational control procedures, administration and electronic security
• Good interpersonal skills / A good communicator / Excellent leading and supervising skills
• The ability to impact positively on productivity through effective team participation and to guide the team on addressing on-going customer service improvement and sound administration procedures.
• Management of human resources including training, coaching, performance management, Staff Welfare and Health and Safety;
• Planning and organising / Commitment and awareness for detail.
• Experience in events management.

SKILLS

• Excellent interpersonal skills and emotionally intelligent
• Knowledge of customer service practices and principles
• Team player who understands the importance of collaboration across the business
• Proficient in relevant computer applications
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situations appropriately

Duties & Responsibilities    

• Manage controllable expenses / Strict adherences to operational procedures;
• Compilation of site specific standing operational procedures (SOP’s) as well as the training of Security Officers;
• Manage the performance and productivity of workforce by daily communication and providing feedback on results;
• Ensure compliance to the company policies and procedures and manage the disciplinary process;
• Implement and maintain measures to ensure safe and heathy operating environments;
• Ensure that the account runs cost effectively, well managed and efficient to both Servest and the client.
• Unscheduled spot checks of Supervisors and Administrator at their specific work areas.
• Ensure supervisors tasks are completed on a daily basis.
• Ensure that cleaning is done effectively at all levels.
• Compile operations monthly report.
• Attend customer’s daily, weekly & monthly meetings.
• Conduct continuous risk assessments and advice the customer on risk-mitigation strategies;
• Conduct monthly customer satisfaction surveys and implement continuous improvement initiatives;
• Attend to incidents, conduct investigations and draft investigation reports;
• Manage customer and staff complaints promptly, accurately and effectively;
• Ensure contract profitability through the efficient rostering of Security Officer including the management of leave and leave relievers;
• Ensure that you comply with the policies and procedures set out in the Operations Manual when performing Administration.

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Minimum Requirements    

• Grade 12
• Relevant Sales and Marketing qualification 
• Minimum of 3-5 years experience in the similar role
• Ability to interpret customer needs
• Good understanding of local market conditions and knowledge of Hygiene and cleaning industry
• Must be a self starter and team player
• Good communication, inter-personal and negotiation skills
• Computer literate
• Ability to work under pressure and independently
• Committed and willing to make occasional personal sacrifices to meet deadlines
• Achievement of budgeted sales
• Design and presentation of highly professional bid documents
• Design and presentation of innovative, relevant and competitive solutions.
• Build and maintain relationships both internally and with target clients.
• Maintain a high level of market intelligence and knowledge of competitor activity

Duties & Responsibilities    

• Sourcing new business
• Set up pre-determined number of appointments with potential customers
• Conduct site visits to determine potential customer's needs
• Delivering excellent sales presentations
• Preparation, submission and follow ups of professionally prepared quotes to clients
• Preparation of orders and ensuring all necessary documents are attached
• Keeping up to date with latest trends and ensuring good product knowledge
• Regular meetings with your Regional Managers and Branch Managers
• Update Sales figures and progress reports
• Manage pricing and margins according to agreed targets
• Maintain relationships with existing key customers and develop new business through appropriate propositions, ethical sales methods and relevant internal liaison, to optimize quality of service, new business growth and customer satisfaction