Snr Retention Manager at Sage

Job Description The purpose of this position is to focus on Accounting Retention & Renewals within the Medium Segment, ensuring pro-active engagement with customers & involvement in new and improved renewal processes. Responsible for increasing retention rate and increased contribution on ARR for Accounting in the Medium Product stack. This is key to defining & protecting revenue within the existing customer base. Core responsibilities of the role is outlined below. The successful candidate will be agile, highly collaborative and a dynamic self-starter. Successful candidate need to have the necessary skill to run various projects to ensure on time renewals take place

Key Responsibilities

• Pro-Actively establish, create & manage projects within Medium Accounting customer base. Monthly & Annual subscription
• Manage and define process end to end. Regular ongoing communication between teams, BP’s, and Distributors.
• Leading team in a structured way with clear guidelines and goals. Measures to ensure accountability. Team Performance management.
• Customer facing discussions where needed and ensure retention. Involve all relevant stakeholders.
• Identify cross sell upsell or migration opportunities & pro-actively incorporate
• Establish and building of relationships with Business Partners & Distributors
• Accurate forecasting weekly within the required set deadlines.
• Data accuracy and maintenance on Netadmin, Salesforce & CRM
• Manage interdependencies & complex relationships across multiple business areas & potential project work streams
• Develop project objectives, ensuring simple, succinct success criteria are defined; and ensuring that all benefits are delivered into operational business
• Lead the execution of change projects; ensuring that all objectives are delivered to timescale, quality, and cost
• Manage risks, issues, communication, and project delivery by planning, tracking, and assessing progress using the change & readiness process.
• Prevent churn and ensure pro-active customer engagement. Interact pro-actively with BPs and distributor to ensure renewals happens on time.