Social Insights Analyst - German or French Speaking at Meltwater

What you’ll do:
Technical & Operational Responsibilities:

• Analyze complex data issues, think critically, and propose effective solutions.
• Handle ad hoc requests with flexibility and responsiveness.
• Demonstrate strong problem-solving skills and an analytical mindset, questioning data for accuracy and insights.
• Show a willingness to learn and actively contribute to projects.
• Understand and manage complex deliverables, maintaining excellent communication and attention to detail.
• Ensure accuracy and completeness in media analysis and data quality checks.
• Work collaboratively within a team, thriving in a structured environment with recurring weekly tasks while also handling daily ad hoc requests.
• Utilize experience with manually tagged or curated datasets, implementing data quality control standards to maintain content relevancy and data accuracy.
• Manage interactions with internal and external stakeholders, aligning deliverables with client requirements and SLAs.
• Collaborate with different teams, staying current on industry changes to produce best-in-class media insights and client deliverables.
• Develop proficiency in Meltwater products to enhance the quality and relevance of reports.
• Champion team culture and vision, leading by example.
• Maintain open communication with the team to ensure smooth execution, delivery, and archiving of all deliverables.
• Provide clear briefings, handovers, and mentoring to support team members at all levels.

What You'll Bring:

• Bachelor's degree in any field
• 2+ years' experience in an Analyst role, having relevant industry experience. 
• Relevant industry experience is defined as media insights / reporting & analytics / traditional or social media / media agencies & public relations / digital marketing / marketing & communications. Experience working with PR agencies is advantageous.
• Experience working with Enterprise customers
• Experience working in an agency is advantageous
• Project management experience is advantageous

Skills:

• Knowledge of SaaS-based media tech and platforms, and media measurement KPIs
• Proficient in Excel functions, formulas, and data manipulation techniques
• Experience in setting up and using Power Query for efficient data transformation and analysis
• Familiarity with PowerBI, with the ability to create insightful dashboards and reports is an advantage, but not required
• Familiarity with processes related to Excel and data quality checking
• Exposure to working with Booleans and search queries is considered a bonus
• Excellent numerical skills, capable of identifying and resolving data discrepancies
• Values efficiency and innovation, seeking ways to streamline processes and introduce improvements (proactively looks for ways to improve processes and workflows)
• Team player mentality with excellent organizational and prioritization skills
• Strong communication skills, both written and verbal
• High attention to detail
• Exceptional stakeholder management skills
• Business acumen and strong executive presence
• Customer Experience (CX) knowledge.
• An understanding of PR and Marketing roles, responsibilities and KPIs
• Fluent in English and either German or French, with business-level proficiency in reading, writing, and speaking. Strong spelling and grammar skills required.