Spa Supervisor at Marriott International

POSITION SUMMARY

Function

• Are you ready to grow your dream career!! Join our amazing team and help deliver unforgettable and memorable Spa experiences. We are recruiting for an enthusiastic individual with a positive attitude. Reporting to the Spa Management, the successful candidate will be required to fullfil a supportive role to the Spa management by assisting with the focus on associate wellbeing, upholding the exceptional service standards and quality of the Westin Cape Town Hotel; sales & maximization of revenue within the Heavenly Spa by Westin whilst living the ethos of The Westin Cape Town Culture and in accordance with Marriott International Policies and Procedures within a pressurized environment.

Required Experience & Qualifications

Relevant Spa related qualification 

• A minimum of 2 years’ experience in a similar role within in a 5-star Spa environment 
• Minimum 2 years’ experience in an administrative function 
• Professional Disposition
• Excellent Telephone etiquette 
• Professional, positive and energetic demeanor
• Strong Administrative skills
• Excellent Planning and Organizing skills
• Proficiency in MS Office applications e.g. Word, Excel, Outlook 
• Working knowledge of Spa booking and Hotel systems 
• Required to work rostered shifts and irregular hours as per operational requirements
• Flexible working hours as well as available to work weekends , Public holidays, opening and closing shifts when rostered as per operational requirements 

Key Responsibilities

• Assist the Spa Manager by ensuring the highest standards of service in the Spa is maintained and developed at all times
• Assist with brand marketing of the spa and retail generation
• Effectively co-ordinate and supervise the Front desk operations of the Spa as deemed necessary
• Address and resolve both guest concerns and complaints.
• Supervise the front desk reception employees
• Work in accordance to the internal and external control procedures
• Assist with Stock control and stock take administration and procedures 
• Issuing out Stock to therapist as required and maintain records thereof
• Co-ordinate group and individual bookings
• Follow up on Maintenance issues
• Ensure company policy and procedures are adhered to 
• Complete all daily duties as set out as and when required.
• Assist with the management of the Spa in the absence of the Spa Management