Specialist I, Credentialing and Onboarding at TransUnion

What You'll Bring:

• Analytical skill:  Ability to interpret and analyze a variety of different kinds of business information; Ability to identify, articulate, and solve complex problems based on submitting business unit needs and local governmental regulations; Ability to determine when to escalate issues
• Multitasking skill:  Ability to perform multiple tasks and produce high quality completed work on a consistent basis
• Decision making skill: Independent judgment, and discretion to render membership approval/declination with little oversight by Supervisor/Manager. 
• Psychological skill:  Ability to maintain focus, flexibility, organization and adjust to continual reprioritization without necessary direction/input from supervisor/manager; Strong attention to detail; Attentive and responsive to fast-paced turn time requirements
• Interpersonal and Communication skill:  Excellent customer service skills; Strong verbal and written communication skills; Professional Interaction with internal business unit team members and/or external business officers
• Technical skill:  Proficient to advanced office computer skills; Ability to navigate on the web securely and within terms of such website
• Prior professional work experience required:  5+ years (minimum of 3 with Trans Union directly)
• Excellent communication skills both verbal and written
• Strong follow-up and teamwork skills; forward-thinking and consistently takes initiative to broaden knowledge and skills
• Possess & display the skill set & abilities to be identified and known as a Subject Matter Expert in the areas of Credentialing
• Must be able to work in a fast-paced multi-tasking environment

What We'd Love to See:

• Generally performs independently.  Minimal direct supervision and ability to lead experienced staff in daily activities in absence of department Lead/Manager and provide hands-on training to entry-level associates
• Provide support to the Team for QA accountability and assist the QA Team with questions or clarification on the QA process for Credentialing
• Continual review & maintaining of the internal QA process manual to ensure it is up to date in combination with continual audits performed on our Credentialing Team not to exceed 10% of work to be audited
• Collaboration with Management as a point of escalation when needed, for complex problem solving
• Ability to exercise independent judgment over priority setting with minimal Supervisor/Manager oversight or inputs

Impact You'll Make:

• Performance of due diligence examination and or investigation on more complex cases as well as those involving additional geographic areas outside US not to exceed more than 30% of the actual work to be performed
• Authentication of end users permissible purpose/authorized uses based on local government regulations and laws.  
• Assessment of certified intended use of services and or products requested on more complex packages and/or packages from geographic areas outside US
• Examination and investigation via Third Party tools and/or resources; as well as research of online resources that can be used as compensating resource equivalent to third party tools and/or resources approved in the US
• Determination, verification and authentication of applicant’s federal, state, city/municipal and other government regulatory requirements including those on international soil 
• Assessment and determination of applicant’s business legitimacy based on local government requirements per applicable country
• Enforcement of Trans Union policies regarding credentialing and ability to make recommended amendments to the same, based on working experience 
• Support to the Lead/Manager as necessary on special handling projects