Specialist: IP Metro at Liquid Intelligent Technologies

Role Purpose

To be responsible for supporting the planning, design, implementation and Operations of the Liquid Telecoms IP Metro Network which includes the Metro and Access Network Infrastructure and Services functions. This position includes supporting tasks to meet the planning and implementing IP Metro and Access platforms to support maximum possible service availability, capacity and performance of the IP Network and customer services.

Role Description

• Network Plans EXEs, templates, design, procedural documents, reports done within agreed timelines and with quality
• Creates and update the planning, design and implementation of IP. Metro and Access infrastructure to meet the deployment of products/services within required timelines. This includes service planning and implementation on IP Access Network. The IP Metro and Access infrastructure/services includes Service Provider Metro/Access includes MPLS MPE (MetroProvider Edge), APE (Access Provider Edge), Access switches and routers Access routers for Layer 2, Layer 3 including the service constructs, configuration and architecture of services includes Metro Ethernet and VPN (Virtual Private Network.
• Deployments of Metro and Access infrastructure and services. Create and maintain all EXEs and Works with internal teams, contractors and outsourced vendors to produce the most efficient way to implement IP solutions and services. Plans and implements upgrades to meet Metro and Access capacity requirements to avoid Stop Sales and degraded performance as a
• Plans and implements upgrades to meet the high availability and SLA of IP customer services. Work with team to implement remediation measures to address all IP design related failures and to avoid repeat failures due to availability issues.

Support Sales & Product Development, SD to provision new customers & Customer retention

• Work with internal and external teams to support IP revenue generating & revenue assurance activities.Working with Sales & Solution Architects to create customised IP solutions and vet IP solutions and provide recommendations.Assist Service Delivery with standard and customised IP solution planning and configurations. Ensure standard IP product configuration templates are available and updated. Ensure ability to model devices & plan IP services on LTSA systems.

Optimise Network, Improve customer Experience, Integrated Planning Alignment

• Execute on initiatives and continuous improvements in the design and planning of Metro and Access network to improve customer experience. Support  implementation of integrated plan and optimisation projects to enhance revenue, capacity, growth initiatives.Support the One Network initiative. Integration of AS30844 and AS36937 Networks. (Autonomous Systems). Interact and support the LTG teams to maintain high standards across the group to ensure seamless connectivity across Africa and all other IP Points of presence. Plan and implement IP projects/EXEs to create/optimize customer services incorporating customer improvement plans to improve customer experience. Support L2 to L3 migration activities as per project plan.Plan, Implement and support systems and network infrastructure for layer 2 and layer 3 services. Support the service  provision and operations of the IP customer services.
• Operations – ensures the network performs within stipulated design criteria to meet services provided
• Contributes to IP Operations processes and procedures to achieve a Mean Time To Restore (MTTR) that meets or exceeds industry standards and customer Service Level Agreements.Supports the IP TAC Levels to ensure quick resolution of Incidents, major events and ensure that the Root Cause Analysis (RCA) and escalations are provided within the agreed time allocated and SLA. Work with contractors and outsourced vendors. Support IP TAC/SOC/NOC operations function.Contributes to the Metro and Access network performance in accordance to Industry standards and Service Level Agreements.Maintains and updates all IP NMS systems (application software and inventory) and systems are accessible for monitoring/reporting of network element status. Backup all IP NMS systems.Contributes to the IP process and system transition to LTSA. Ensures transformation to optimised IP systems and processes and ensure intellectual property resides with LTSA. Executes processes that ensures all devices operate optimally so that IP system resources eg. device CPU, Memory, are kept in line with Vendor specs.
• Improved team dynamics - cohesive unit, highly motivated, ensure skills transfer within team
• People Development – Training programs, coaching sessions.Build skill level in team by providing IP knowledge transfer workshops.
• Motivate team members by assisting them to get their I qualifications/certifications. Contribute to training sessions, knowledge transfer sessions with all other verticals of LTSA and LTG teams and provide them info of the network. Contribute to the knowledge base with team regularly to keep team informed of known issues / errors, updates and Root Cause Analysis (RCA) learnings.

Requirements

• Degree/Diploma or equivalent experience in Engineering and/or Networking. Cisco Qualification CCIP/ CCNP Service Provider or Routing and Switching: Essential
• MEF CECP 2.0: Desirable
• Juniper Qualification Optional – JNCIP/ JNCIS Service Provider or Routing and Switching: Desirable
• 4- 6 years' Experience in a similar or related environment: Desirable
• 2 – 5 years' Experience in telecom / IT environment of which four years working directly in the area of telecommunications technology and or Internet Service Provider: Desirable
• All Appointments are subject to the Labour Legislation in the respective country.