Job Opportunities at Liquid Intelligent Technologies

Role Purpose

Manage the delivery of projects and programs, within set budgets, scope and agreed upon timelines and to ensure final delivery of baselined plans and contract milestones.

Role Description

• Ensure the management and delivery of bespoke services delivery programs that meet customer contract milestones, business and portfolio objectives by effectively managing the project's operational aspects across build disciplines. Plan, execute, and finalize programmes/projects according to strict deadlines and within budget.
•  This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants to deliver the program according to plan. 
• Develop project/program inter-dependency mapping to develop overall program deliverables and logical sequencing.Acknowledge, understand and manage customer and Program/Project Delivery issues, SLA breached disputes to ensure resolution of all queries are managed timeously.
•  Improve accuracy of communication to portfolio/program board,clients, and improve expectation management, reduce escalations.
•  Manage and control the internal order-to-cash workflows for programmes and projects, aligned to agreed contractual milestones, revenue targets and benefits realization plans.
• Coordinate project planning activities through the preparation of resource scheduling, physical planning, monitoring and control of project design.
• Define project success criteria and disseminate them to involved parties throughout project life cycles. Design and implement project plans which includes the identification of resources and management of project risks.
• Follow change control procedures and manage projects according to identified standards and identified operating practices. 
• Ensure adherence to Programme and Project Management methodology and governance structures.
• Estimate time and cost tracking and analysis in order to enter time and cost data for each project and analyse the data compared to established budget. 
• Plan for and organise work output execution and process improvement activities related to an area of specialisation.
• Gather relevant information related to specialisation activities; collate and integrate into written reports for assessment or appraisal and present as an input to managerial reporting or decision-making.
• Accountable to continuously improve quality, service and work outputs, recommending improvements.
• Proactively identify area of specialisation associated problems, determine cause and effect and choose the best option to implement corrective action based on previous experience.

Requirements

• Bachelor`s Degrees and/or Advanced Diplomas in Business, Commerce and Management Studies
• Further Education and Training Certificate (FETC) Business, Commerce and Management Studies
• All Appointments are subject to the Labour Legislation in the respective country.

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Role Purpose

To be responsible for supporting the planning, design, implementation and Operations of the Liquid Telecoms IP Metro Network which includes the Metro and Access Network Infrastructure and Services functions. This position includes supporting tasks to meet the planning and implementing IP Metro and Access platforms to support maximum possible service availability, capacity and performance of the IP Network and customer services.

Role Description

• Network Plans EXEs, templates, design, procedural documents, reports done within agreed timelines and with quality
• Creates and update the planning, design and implementation of IP. Metro and Access infrastructure to meet the deployment of products/services within required timelines. This includes service planning and implementation on IP Access Network. The IP Metro and Access infrastructure/services includes Service Provider Metro/Access includes MPLS MPE (MetroProvider Edge), APE (Access Provider Edge), Access switches and routers Access routers for Layer 2, Layer 3 including the service constructs, configuration and architecture of services includes Metro Ethernet and VPN (Virtual Private Network.
• Deployments of Metro and Access infrastructure and services. Create and maintain all EXEs and Works with internal teams, contractors and outsourced vendors to produce the most efficient way to implement IP solutions and services. Plans and implements upgrades to meet Metro and Access capacity requirements to avoid Stop Sales and degraded performance as a
• Plans and implements upgrades to meet the high availability and SLA of IP customer services. Work with team to implement remediation measures to address all IP design related failures and to avoid repeat failures due to availability issues.

Support Sales & Product Development, SD to provision new customers & Customer retention

• Work with internal and external teams to support IP revenue generating & revenue assurance activities.Working with Sales & Solution Architects to create customised IP solutions and vet IP solutions and provide recommendations.Assist Service Delivery with standard and customised IP solution planning and configurations. Ensure standard IP product configuration templates are available and updated. Ensure ability to model devices & plan IP services on LTSA systems.

Optimise Network, Improve customer Experience, Integrated Planning Alignment

• Execute on initiatives and continuous improvements in the design and planning of Metro and Access network to improve customer experience. Support  implementation of integrated plan and optimisation projects to enhance revenue, capacity, growth initiatives.Support the One Network initiative. Integration of AS30844 and AS36937 Networks. (Autonomous Systems). Interact and support the LTG teams to maintain high standards across the group to ensure seamless connectivity across Africa and all other IP Points of presence. Plan and implement IP projects/EXEs to create/optimize customer services incorporating customer improvement plans to improve customer experience. Support L2 to L3 migration activities as per project plan.Plan, Implement and support systems and network infrastructure for layer 2 and layer 3 services. Support the service  provision and operations of the IP customer services.
• Operations – ensures the network performs within stipulated design criteria to meet services provided
• Contributes to IP Operations processes and procedures to achieve a Mean Time To Restore (MTTR) that meets or exceeds industry standards and customer Service Level Agreements.Supports the IP TAC Levels to ensure quick resolution of Incidents, major events and ensure that the Root Cause Analysis (RCA) and escalations are provided within the agreed time allocated and SLA. Work with contractors and outsourced vendors. Support IP TAC/SOC/NOC operations function.Contributes to the Metro and Access network performance in accordance to Industry standards and Service Level Agreements.Maintains and updates all IP NMS systems (application software and inventory) and systems are accessible for monitoring/reporting of network element status. Backup all IP NMS systems.Contributes to the IP process and system transition to LTSA. Ensures transformation to optimised IP systems and processes and ensure intellectual property resides with LTSA. Executes processes that ensures all devices operate optimally so that IP system resources eg. device CPU, Memory, are kept in line with Vendor specs.
• Improved team dynamics - cohesive unit, highly motivated, ensure skills transfer within team
• People Development – Training programs, coaching sessions.Build skill level in team by providing IP knowledge transfer workshops.
• Motivate team members by assisting them to get their I qualifications/certifications. Contribute to training sessions, knowledge transfer sessions with all other verticals of LTSA and LTG teams and provide them info of the network. Contribute to the knowledge base with team regularly to keep team informed of known issues / errors, updates and Root Cause Analysis (RCA) learnings.

Requirements

• Degree/Diploma or equivalent experience in Engineering and/or Networking. Cisco Qualification CCIP/ CCNP Service Provider or Routing and Switching: Essential
• MEF CECP 2.0: Desirable
• Juniper Qualification Optional – JNCIP/ JNCIS Service Provider or Routing and Switching: Desirable
• 4- 6 years' Experience in a similar or related environment: Desirable
• 2 – 5 years' Experience in telecom / IT environment of which four years working directly in the area of telecommunications technology and or Internet Service Provider: Desirable
• All Appointments are subject to the Labour Legislation in the respective country.

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Role Purpose

To establish and execute enterprise-wide IT strategy and ensures its alignment with the enterprise's business strategy and the delivery of capabilities required to achieve business success. To direct and manage the design, planning, coordination, implementation and maintenance of the existing and new technology to ensure that LTSA leads the Technology Industry in line with the agreed Technology Strategy.

Role Description

INFORMATION COMMUNICATIONS TECHNOLOGY AND DIGITAL TRANSFORMATION STRATEGY

In conjunction with the LTSA Executive Management Team participates in and contributes to the 3 to 5 year Strategic Plan by: Participating in the identification of 3 to 5 year strategic direction for LTSA and developing the long term Information Technology Strategic approach and plan; Cascading the Strategic Plan down to the annual operating plan within Information Technology; Driving innovation, value and performance through technology and operations governance; Developing and managing the capability for digital transformation; Identifying strategic partnerships to support the Information Technology Strategy (such as IT Projects and Operational Support);Analysing and identifying functional risks and security threats and developing mitigating plans to address these; Ensuring that clear Information Technology strategic medium to short term goals and objectives aligns with the Business objectives for LTSA;Develops the consolidated Annual Operating Plan for Information Technology, divides the plan into functional areas and ensures the understanding of, and compliance to the plan; Prepares the CAPEX and OPEX budget for the IT Department and submits to the CFO and CEO for approval;Liaises with the General Managers to establish variances and takes corrective action; Approves IT expenses relative to CAPEX and OPEX expenditure; Monitors the above on a monthly basis and submits a variance report to the CFO and CEO.

ENTERPRISE ARCHITECTURE, DIGITAL STRATEGY AND PLANNING

Drives, develops and manages the IT architecture, products and services detailed below in line with the Customer requirements, experience and relationships; Develops the long term Strategic definition and road map annually, and reviews on a quarterly basis;Plans, with the relevant General Manager, the Enterprise Architecture design framework including the identification of technology trends, innovation, governance, strategy, complexities and required competencies to implement the framework;Ensures the understanding of the above through LTSA relevant Departments and users.Digital TransformationDesigns and develops the IT framework for the digital transformation aligning it to the Business and Customer requirements in conjunction with the relevant General Manager; Ensures the communication and understanding of the framework by the relevant stakeholders and users;Monitors the Digital transformation budget relative to IT and manages variances.Designs in conjunction with the GM Solution Architect, the solutions to align to the architectural framework utilising and comparing existing and new technologies;Identifies the synergies throughout the Liquid Group to support LTSA and ensure that there is no duplication;Ensures the communication and understanding of the Architectural Solutions and design to the relevant stakeholders and users.

IT SERVICE DEVELOPMENT

• Drives, develops and manages the IT architecture, products and services detailed below in conjunction with the Senior Manager, Service Development;Ensures the development of the IT Systems that drive and manage the business processes (such as billing) through LTSA or through external partnerships; Ensures the review and update of the above on a quarterly basis by first line management;Ensures solution quality assurance and checks are conducted prior to signing off IT Systems development and projects;Plans software release and changes to ensure IT System stability and align with the Business roll out (such as the launch of new products).
• Identifies and manages strategic partnerships in the IT project portfolio process as per the approved Project Management Framework and set timelines;Reviews and manages the IT project plans for new applications, upgrades, new products, promotions and services in line with project charter;Holds accountability for the delivery of the Project to the Project owner as per the financial and operational plan.

IT SERVICE MANAGEMENT AND OPERATIONS

Drives, develops and manages the IT architecture, products and services in line with the Customer experience and relationships; Reviews and manages with the General Manager Operations, the weekly systems availability and performance reports and recommends interventions where necessary; Reviews and manages weekly and monthly service downtime reports from the end users and designs solutions. Oversees the preventive and corrective maintenance of information systems and computing desktop productivity tools such as desktop computers, printers; Reviews and updates Service Documentation Packages (SDP) for all systems; Ensures through line General Managers that critical and major systems have backup systems, geographical redundancy and recovery procedures; Ensures through line managers that minor systems have proper backups and recovery procedures; Provides oversight on system backups and reviews weekly and monthly reports on IS systems and ensures Managers maintain the Backup Register; Reviews service usage/utilization/activity reports (including “exceptions”), access & security management in-line with policies and procedures and takes corrective action;Extracts and analyses weekly system status reports and liaises with General Managers on resolutions where necessary;Ensures availability of stock and spares such as laptops, desktops, printers and peripherals for services prior to business continuity in line with IT Policy and procedures.

Ensures that software and hardware capacity requirements are economically sound and are aligned to the business needs of LTSA.Engages vendors and suppliers for the planning, designing, procurement and implementation of Information services applications; Reviews Vendors Service Level Agreements (SLA) in line with LTSA policies and procedures; Oversees the development and maintenance of Access Rights controls for Vendors on IT infrastructure; Reviews and analyses trend analysis reports and identified systemic issues and takes corrective action where necessary. Reviews service desk incidence reports and takes corrective action Ensures incident/queries queues have been configured correctly in the system in line with business requirements. Ensures Service requests meet agreed performance targets as stipulated in OLA. Ensures incidents/queries are resolved within the agreed OLA Oversees the utilisation of the service desk application in line with IT policies and procedures. Ensures Root Cause Analysis (RCA) report produced for incidents where applicable. Manages relationships and expectations with internal customers, suppliers, outsource partners and the executive team across LTSA functions.

IT Governance, Risk and Compliance

Establish an IT strategy committee to provide high-level policy guidance (e.g., risk, funding, sourcing, partnering) and verify strategy compliance (e.g., achievement of strategic goals and objectives).Establish the processes to define IT enabled investment priorities, assess strategic fit of proposals and perform investment portfolio reviews for continuing strategic relevance. Establish appropriate management structures such as an IT steering committee, technology council, IT architecture review board and IT audit committee. Develop and maintain the IT Risk framework (a single view of the risk profiles and tolerance.)Provides information security management with risk assessments and security.Evaluate risks qualitatively according to their impact and probability or quantitatively, when appropriate probability data exist. Implement procedures and controls to assure compliance with applicable regulatory and legal requirements as well as good business practices. Report on compliance with regulatory and legal requirements as well as good business practices.

INFORMATION SECURITY AND CONTROLS

Designs, develops, reviews and updates Information Security Policies, Processes and Systems which ensure the protection of the Customers’ electronic data;Ensures that the relevant team understand, comply and is able to manage the above;Receives the IT key risk factors from threat intelligence and decides the best approach to mitigate possible risk and security problems; Ensures compliance to the IT risk register, audit findings and takes appropriate action if there is non-adherence;
Security and Controls Designs, develops, implements and manages IT Security Strategy and Solutions for the Business.

MANAGEMENT OF THE IT DEPARTMENT

Reviews, updates and maintains the relevant organisation structures; Develops the necessary plan/s to ensure that the Department meets its agreed goals and objectives, meets staff on a pre-agreed basis, identifies and agrees key performance areas, key objectives/tasks and action plans; Liaises with the Chief Human Capital to appoint suitably skilled personnel in the vacant positions;Carries out evaluation of staff, identifies performance strengths and deficiencies, and arranges for necessary action (for example further on the job training);Ensures, through the Line Managers, the enablement, and implementation of the requisite SHE, Company Risk and Compliance policies and processes and the maintenance of good Corporate Governance;

Requirements

• BSc Degree in Information Systems or similar: Essential
• MBA/Masters in Information Communications Technology or equivalent: Essential
• 10 –12 years Telecommunication or ICT experience with at least 8 years at a senior management level: Essential
• IT Systems Architecture and Solutions: Essential
• Digital Transformation with all the products and services: Essential
• Information Technology services management and operations: Essential
• Project management: Essential
• CRM data and database systems:Desirable
• BCP and DRP:Essential
• Information security and controls: Essential