Specialist: Knowledge Hub at City of Johannesburg

  Minimum Requirements: 

• A relevant tertiary qualification (NQF level 7) in Information Management / Information Technology or any knowledge management related qualification is required; 
• Certificate in SharePoint would be an added advantage; 
• 6 – 8 years relevant experience in SharePoint administration, SharePoint design and structuring knowledge in a well packaged manner; 
• Knowledge of windows operating systems as well as SQL server, Power BI, PowerShell and Office 365; 
• Knowledge of SharePoint tools including workflows and SharePoint terms for tasks; 
• Experience working within a large organisation in either the public or private sector will be advantageous; 
• It is necessary that the successful applicant has management of third party (service providers experience through service level agreements; 
• Knowledge of data analysis and evaluation, and the ability to translate data accessible knowledge products for diverse audiences; 
• Capacity to initiate or develop innovative solutions to often complex, multifaceted issues and problems. 
• Principles and practices of project management. 
• Principles and practices of administration and personnel management. 
• Principles of supervision, training and performance evaluation; and 
• Maintain strong professional and positive demeanour. 

Primary Function: 

• To administer and manage the CoJ central knowledge repository, based on the SharePoint environment, as part of ensuring structure and systematic preservation of the City’s institutional knowledge assets for re-use learning and sharing purposes. This includes the assessment and implementation of new capabilities as well as ensuring easy user access to the main portal and sub-sites. 

  Key Performance Areas: 

• Build and maintain the City’s Knowledge hub; 
• Conduct regular maintenance and system health checks; 
• Provide technical support; 
• Conduct business and trend analysis regarding knowledge management tools i.e SharePoint; 
• Manage and establish partnership with identified external partners on key knowledge management programmes in support of the City’s agenda; 
• Identify the short to medium term objectives of the department’s expenditure through control measure; and 
• Implement SLA communication strategies aimed at creating awareness and /or seeking acknowledgement. 

Leading Competencies: 

• Ability to work partnership with senior official and manage relationships with internal and external stakeholders. 
• Ability to engage and support others to contribute to knowledge management framework processes and systems; and 
• Ability to handle the demands of various personality types. 

Core Competencies: 

• Advance computer literacy skills (Microsoft office suite); 
• Good communication skills (written and verbal); 
• Good presentation and facilitation skills; 
• Stakeholder engagement and strategic planning skills; and 
• Negotiation skills.