Specialist Learning and Development at MultiChoice

Key Performance Objectives

Relationship Building             

• Proactively build relationships and use influence across the business to gain trust of senior management.
• Network with Learning practitioners in other businesses (through external forums, conferences (national and international).
• Establish, build, and maintain relationships with key stakeholders across the business.
• Liaise with internal and external suppliers regarding course content, design, logistics, invoicing, and materials.
• Champion a culture of continuous learning and development within the Rest of Africa business through communication, engagement initiatives, and recognition programs.
• Collaborate with Human Capital (HC) and talent management teams to integrate learning initiatives into talent development strategies and succession planning.

Skills Assessment

• Set up processes and systems to capture accurate and relevant training needs on an individual, team, and organisational level.
• Support HC and line managers to analyse training needs at individual and team level using appropriate methods.
• Set up processes and systems to conduct appropriate skills audits.
• Conduct skills audits and report on skills gaps.
• Liaise with the SETA and conduct research to obtain strategic skills development information as the basis for the skills development plan.
• Cost the skills development plan in own area of responsibility and propose alternatives to ensure cost-effectiveness of development resources.

Programme Management

• Set up and manage processes to implement the Skills Development Plan in own area of responsibility.
• Source appropriate training providers to fulfil the Skills Development Plan and contract with them following Organisational processes.
• Manage the performance of training providers against agreement.
• Facilitate training where necessary.
• Manage bursary process to ensure bursaries are administered in line with the company policies.

Governance

• Set up and manage systems and processes to supply accurate and complete data for regulatory reporting (WSP, ATR, BBBEE and other reports).
• Set up processes and systems to ensure that proper records of training are kept (including electronic LMS).
• Provide monthly analytical reports to HR and business on progress against the Skills Development Plan.
• Ensure recovery of training expenditure from the SETA and business units.
• Ensure the quality and cost effectiveness of external training providers on the database.
• Ensure that learner support processes are designed and implemented.

Qualifications

• Diploma in Human Resources Management
• A degree would be advantageous

Experience

• A minimum 3 - 5 years’ experience in a learning role or similar
• Prior experience in learning and development, training coordination, or related roles.
• Familiarity with instructional design principles, adult learning theories, and training delivery techniques.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and learning management systems (LMS).
• Strong organizational, communication, and interpersonal skills with the ability to work effectively in a team environment.
• Detail-oriented with a proactive approach to problem-solving and task management.

Technical Competencies (List the key technical competencies)

• Learning
• Training Program Design and Development Facilitation
• Stakeholder Management
• Project Management
• Skills Development
• Learning Management System (LMS) Management
• Training Delivery Techniques
• Data Analysis and Reporting
• Skills Assessment and Evaluation
• Instructional Design
• E-Learning Authoring Tools