Specialist: People Change Manager at Absa Group Limited (Absa)

Job Summary

• As our People Change Specialist, you will assist in translating strategy into everyday actions and habits, accelerating performance, adoption and customer value while shaping how colleagues embrace new systems, processes and ways of working.

Role Purpose

• You’ll operate as an enabler to business, product and programme leaders, converting business objectives into people centric change roadmaps that deliver measurable value. Leveraging design thinking, data driven insights and stakeholder engagements, you will assist in shaping new behaviours into operating models to drive adoption and materialisation of business benefits.
• Working with a Senior People Change Specialist, you’ll co create and scale a best in class People Change practice into a core strategic capability for Home Loans and the wider organisation.

Job Description

Define and govern outcome‑driven change plans:

• Scope, roadmaps, stakeholder matrix, risk register and value‑tracking Metrics.

Design Co-creation:

• Surface pain‑points, co‑create solutions and co-create solutions based on stakeholder needs.

Engage various Stakeholders across the business:

• From senior leaders to frontline colleagues.

Convert strategy into day‑to‑day activities:

• Facilitate sessions that turn measures into behaviours, workflows and metrics.

Coaching:

• To provide visible, active leadership that contributes to initiatives success.

Coordinate multi‑channel change communications:

• Partner with learning and development team on targeted interventions.

Design and facilitate co‑creation forums:

• From strategic town halls and retrospectives to cross‑functional design studios, innovation sprints and design‑review labs.

Run adoption analytics:

• Maintain live dashboards, mine data for insights of defined adoption metrics.

Embedment continuous improvement cycles:

• Introduce feedback, recognition and process updates that sustain new behaviours and supports transformation culture.

Build capability in others:

• Enable project teams, human resource partners, and operational leaders with pragmatic change‑management toolkits and coaching.

Experience & Qualifications

• Demonstrated ability to navigate complex social systems; we welcome candidates from diverse social‑science or business backgrounds who bring this skill.
• 4–6 years (or equivalent) experience leading end‑to‑end change in complex multi‑stakeholder environments; financial‑services exposure is advantageous.
• Experience in shaping and delivering significant change programme/s with measurable people‑adoption and business impact.
• Familiarity with structured change methodologies (e.g., Prosci /ADKAR, CCMP, Agile change) certification is advantageous.
• Undergraduate degree in Behavioural Science, Business, Psychology, Design Thinking or a related field.
• Consulting, organisational‑development or culture‑change experience.

Education

• Bachelor's Degree: Human and Social Studies (Required)

End Date: September 11, 2025