Vacancies at Absa Group Limited (Absa)

Job Summary

• We are seeking a Team Lead: Information Analysis to play a critical role in ensuring the quality, consistency, and governance of data throughout a major data transformation initiative.
• This role focuses on mapping data from source systems to target platforms (e.g., data lake), collaborating with business stakeholders to define key data elements, facilitating alignment on terminology and usage, and ensuring adherence to data governance standards and documentation protocols.

Job Description

Education & Qualifications

• BSc, BCom, BEng, BBusSc or equivalent NQF level 6 qualification/degree in Information Systems, Statistics, Computer Science, or related discipline
• Strong academic foundation in data governance, database management, information management, and business intelligence
• Understanding and experience with Data Warehouse models
• Understanding and experience with Enterprise Domain Data Models

Required Skills & Experience:

• 4+ years of experience in data governance, data management, or data stewardship, preferably in a project delivery context.
• Proven experience with source-to-target mapping (manual or automated).
• Familiarity with data lake environments, big data platforms, or cloud-based data solutions (e.g., Azure, AWS, Databricks).
• Strong understanding of metadata management, data quality, and data modeling concepts.
• Hands-on experience with data cataloging or lineage tools (e.g., Collibra, Alation, Informatica, Atlan, Purview).
• Excellent stakeholder engagement skills with the ability to drive consensus across technical and business teams.
• Proficient in using Excel, SQL, and documentation tools (e.g., Confluence, SharePoint).
• Strong attention to detail and structured approach to data analysis and documentation.

Advantageous:

• Experience with Agile/Scrum or project-based delivery methodologies.
• Exposure to regulated industries (e.g., financial services, healthcare, utilities).
• Background in data migration, data integration, or ETL environments.
• Certified Data Management Professional (CDMP) – Associate or Practitioner level (DAMA International).
• Data Governance & Stewardship training (EDM Council or equivalent).
• SQL or Data Analytics certification(s)
• Agile Business Analysis or related business process certification (advantageous).

Key Responsibilities:

• Lead and coordinate source-to-target data mapping for ingestion into the data lake or downstream systems.
• Work closely with business and technical teams to define and document data definitions, business rules, and metadata.
• Act as the bridge between business SMEs and technical teams to align data requirements with implementation.
• Facilitate workshops or stakeholder meetings to gain consensus on data element definitions and standards.
• Enforce data standards, naming conventions, and quality rules throughout the project lifecycle.
• Maintain and update data documentation, including data dictionaries, glossaries, and lineage records.
• Support data profiling and quality assessments to validate mappings and source data integrity.
• Identify and resolve data quality issues in collaboration with business and IT teams.
• Support UAT and validation processes by ensuring mapped data meets business expectations.

Managing a team:

• Oversee consultants with task assignments
• Managing permanent employees
• Involve in PI planning

Success Metrics:

• Accurate and complete source-to-target mappings delivered on time.
• Business-aligned and approved data definitions and glossaries.
• Documented data lineage and traceability from source to target.
• High data quality scores in validation checks.
• Positive feedback from business and technical stakeholders on collaboration and clarity.

Education

• Bachelor`s Degrees and Advanced Diplomas: Data Science, Bachelor`s Degrees and Advanced Diplomas: Information Technology

End Date: September 12, 2025 

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Job Summary

• As our People Change Specialist, you will assist in translating strategy into everyday actions and habits, accelerating performance, adoption and customer value while shaping how colleagues embrace new systems, processes and ways of working.

Role Purpose

• You’ll operate as an enabler to business, product and programme leaders, converting business objectives into people centric change roadmaps that deliver measurable value. Leveraging design thinking, data driven insights and stakeholder engagements, you will assist in shaping new behaviours into operating models to drive adoption and materialisation of business benefits.
• Working with a Senior People Change Specialist, you’ll co create and scale a best in class People Change practice into a core strategic capability for Home Loans and the wider organisation.

Job Description

Define and govern outcome‑driven change plans:

• Scope, roadmaps, stakeholder matrix, risk register and value‑tracking Metrics.

Design Co-creation:

• Surface pain‑points, co‑create solutions and co-create solutions based on stakeholder needs.

Engage various Stakeholders across the business:

• From senior leaders to frontline colleagues.

Convert strategy into day‑to‑day activities:

• Facilitate sessions that turn measures into behaviours, workflows and metrics.

Coaching:

• To provide visible, active leadership that contributes to initiatives success.

Coordinate multi‑channel change communications:

• Partner with learning and development team on targeted interventions.

Design and facilitate co‑creation forums:

• From strategic town halls and retrospectives to cross‑functional design studios, innovation sprints and design‑review labs.

Run adoption analytics:

• Maintain live dashboards, mine data for insights of defined adoption metrics.

Embedment continuous improvement cycles:

• Introduce feedback, recognition and process updates that sustain new behaviours and supports transformation culture.

Build capability in others:

• Enable project teams, human resource partners, and operational leaders with pragmatic change‑management toolkits and coaching.

Experience & Qualifications

• Demonstrated ability to navigate complex social systems; we welcome candidates from diverse social‑science or business backgrounds who bring this skill.
• 4–6 years (or equivalent) experience leading end‑to‑end change in complex multi‑stakeholder environments; financial‑services exposure is advantageous.
• Experience in shaping and delivering significant change programme/s with measurable people‑adoption and business impact.
• Familiarity with structured change methodologies (e.g., Prosci /ADKAR, CCMP, Agile change) certification is advantageous.
• Undergraduate degree in Behavioural Science, Business, Psychology, Design Thinking or a related field.
• Consulting, organisational‑development or culture‑change experience.

Education

• Bachelor's Degree: Human and Social Studies (Required)

End Date: September 11, 2025

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Job Summary

• To provide advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.

Job Description

• FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service): FSCA-Approved Qualification Regulatory Exam for Representatives (RE5) Experience As Per the FAIS Act Product Specific Training once Onboarded Class Of Business Training Continuous Professional Development Attest To Honesty, Integrity, and Good Standing

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

End Date: September 12, 2025

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Job Summary

• Provide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner.
• Perform banking duties and oversee the financial activities for business and individual customers.

Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.  
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards. 
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

End Date: September 30, 2025 

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Job Summary

• To support the growth of the company by focusing on customer-centered, quality sales in a telesales environment.

Job Description

Fixed Term Contract:

Minimum requirements:

• RE 5 with 150 FAIS credits in Life Insurance products
• Basic Understand of Underwriting
• Minimum 2 – 3 years Life Insurance Sales, Funeral, Customer Services or Retentions experience

Skills:

• High energy 
• Good verbal communication skills
• Ability to work under pressure
• Strong track record of meeting targets
• Self-Motivated
• Time Management

Education

• Further Education and Training Certificate (FETC) (Required)

End Date: September 13, 2025

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Job Summary

• The role is a senior, full scope financial management role for the Corporate Investment Bank and Treasury (CIBT) cluster. Stakeholder engagement and commercial understanding are key success factors and the successful applicant will support financial decision making and execute on internal and external reporting.
• Insurance and wealth management business knowledge is not a specific requirement for the role. Successful applicants will have the opportunity to upskill and learn about these more specialized businesses.
• The successful applicant will also be expected to understand and contribute to the wider Financial Control strategy threads of process improvement and credible reporting.
• Credible, quality reporting will be a minimum business as usual expectation in the role. Alignment and participation in Financial Control’s continuing functionalization and process improvement imperatives will also be critical deliverables in the role.

Job Description

Accountability: Analytics

• Analytics accountabilities for the role span both internal and external reporting. The role will support senior internal stakeholders in the CIBT business and the successful applicant will be expected to provide analytic insight based on commercial business understanding to senior stakeholders.
• Stakeholders include senior management of the CIBT business and the Financial Controller for the CIBT Cluster.

Specific accountabilities include :

• Designing, developing and implementing analytical tools which will provide comfort that internal and external reporting is accurate (including scenario analyses to anticipate and challenge reporting results)
• Ensuring that team members have a detailed understanding of products and businesses to enable relevant design and interpretation of analytics to enable accurate timeous commentary on reporting
• Provide input into external reporting deliverables using business knowledge obtained through analytical processes
• Provide commentary on external or internal reporting
• To assist the Financial Controllers to continuously evaluating the control framework in Financial Control and to enhance it as appropriate;

Accountability: Reporting

The reporting function for the role is supported by various teams. However, the successful applicant will have certain business as usual reporting responsibilities.

• Designing, developing and implementing processes and systems which will provide comfort that external reporting is accurate
• Responsible for ensuring that all external reporting is delivered on time and is accurate
• Reviewing internal and external reporting and commentary to ensure that reporting is accurate
• Assisting with the implementation of best practice financial disclosures and presentation;

Accountability: Product and process management

• Successfully manage and deliver major projects from commencement to completion within the scope, budget and time agreed to;
• Manage project resources internally or externally to ensure that time lines are being met;
• Ensure quality of project implementation;
• Ensure that adequate documentation is delivered as part of the implementation to sustain the process;
• Responsibilities would include the co-ordination of different groups of people, from varying disciplines associated with the project. 

Accountability: Project& Staff Management:

• Providing leadership to junior team members in the area of strategically improving reporting processes;
• Ensure that assigned projects are planned, staffed accordingly and successfully implemented within agreed timelines. Communicate if risks arise to successful implementation of assigned projects, and finalise and propose alternatives
• Help execute the people management strategy for Financial Control;
• Assist in embedding formal Performance Development and informal coaching in the team;
• Review training needs of team members and ensuring that team members receive the relevant training;
• Assist in the interviewing of junior team members;

Education and Experience Required

• Chartered Accountant (Financial Services/Insurance experience preferred),
• Given the technical nature of insurance accounting/valuations, additional postgraduate qualifications focused on insurance and/or additional quantitative qualificatons are preferred
• 4 - 6 Years of relevant reporting, analytics and or project management experience
• (insurance/banking preferred);
• Very strong academic track record.

Knowledge & Skills: (Maximum of 6)

• Strong problem solving skills
• Strong data analytical skills
• Banking Product Knowledge.
• Strong technical accounting skills;
• Experience designing and implementing calculation tools
• Exceptional interpersonal and team-working skills and the ability to communicate at all levels;
• The ability to work in a pressured and unstructured environment and to cope with the demands of working to tight deadlines;

Competencies: (Maximum of 8 competencies)

The position requires a technically minded accountant with a passion for investment banking.

• Analysis skills & technical ability;
• Judgment / decision making – demonstrates logic, rationality and objectivity in decision making whilst balancing speed vs. thorough approach;
• Integrity – consistent, earns trust, fights fair, uses the facts;
• Team player – approachable, establishes collaborative relationships;
• Oral and Written Communications - fluency, clarity, precise, well organised communications;
• Resourcefulness – action oriented, goes “beyond the call of duty” to solve problems;
• Adaptability – adapts quickly to change and copes well with complexity;
• Experience – Designing and implementing project or system solutions

Education

• Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)

End Date: September 26, 2025 

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Job Summary

• Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.

Job Description

• Solutioning & Advisory: Provide ongoing support to senior advisors in driving business development and subsequently business targets through monitoring and identifying opportunities within the portfolio (cross selling and up-selling)
• Client Engagement: On a regular basis engage with clients around current product requirements and future product requirements to ensure client expectations are met and ultimately value created for business and client
• Risk and Control: Ensure that all risk and control requirements relating to the portfolio are met and/or implemented as required

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: September 12, 2025

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Job Description

• Claims assessment: Assess and/or process claims following standard operating procedures
• Customer Experience: Handle all customer interactions professionally and efficiently
• Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis
• Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

End Date: September 12, 2025

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Job Summary

• To deliver dynamic customer service by answering incoming calls timeously, resolving customer queries and upselling other idirect Insurance products on offer. Offer financial advice to the customer and handle retentions.

Job Description

• Customer satisfaction, call resolution, quality assurance of service and calls, and compliance.
• FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service): FSCA-Approved Qualification Regulatory Exam for Representatives (RE5) Experience As Per the FAIS Act Product Specific Training once Onboarded Class Of Business Training Continuous Professional Development Attest To Honesty, Integrity, and Good Standing

Education

• Further Education and Training Certificate (FETC)

End Date: September 12, 2025

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Job Summary

• To plan, manage and monitor the implementation of claims management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Description

• Claims assessment: Assess and/or process claims following standard operating procedures
• Customer Experience: Handle all customer interactions professionally and efficiently
• Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis
• Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

End Date: September 12, 2025 

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Job Summary

• The Head: Media Relations and Issues Management is a senior leadership role, that reports into the Managing Executive Group Communications, and is responsible for setting, enabling and driving the organisation’s media engagement strategy and managing reputational risk through proactive and reactive communications.
• This role is pivotal in positioning the organisation positively in the public domain, building trusted media relationships, and leading strategic responses to complex issues and crises. The role drives functional strategy integration and sets standards for media relations.

Job Description

Key Accountabilities:

Accountability: Develop and Implement the Media Relations and Issues Management Strategy

• Develop and execute communications strategies that support the Absa Group strategy; the CEO Office; the AGL Exco and Board – this includes both tactical communications in line with business operations and reputation management issues, as well as proactive communications to effectively position these stakeholders in line with the corporate ambition and in partnership with Group Public Relations.
• Provide strategic, issue and crisis communication advice (reputation management) - including formal and informal scanning (communication, customer and environmental insights) and issues identification, monitoring, and redress.

Accountability: Thought leadership creation and positioning for key stakeholders

• Working closely with Group Public Relations and Corporate Communications to develop communications initiatives that will effectively position Absa Group, the CEO and the Group leadership in the market, in line with the respective focus areas as outlined in the Group strategy.
• Represent the Group on relevant industry bodies, to influence and shape the landscape of communications practice on the African continent.

Accountability: Sharing of insights and best practice/ educating internal stakeholders on strategic media relations

• Maintain an up-to-date understanding of competitor media relations/PR/thought leadership activity – to ensure Group Communications and Corporate Affairs leadership are kept abreast of market activity and opportunities to enhance the Group’s voice and distinctiveness in the market.
• Provide thought leadership to the Corporate Affairs teams, as well as communications practitioners across the Group – to ensure the community is equipped to effectively deliver world class communications activity (innovation, new methods, new channels etc.)

Accountability: Creation and Oversight of the Media Governance Framework

• Design and implementation of Absa’s media relations policy, standards, strategy, framework and governance oversight.
• Develop and embed a differentiated, robust and consistent group-wide media relations expertise that utilises best-in-class approaches and embeds Absa’s desired media relations framework and approach.
• Design and implement robust media data analysis and insights generation to facilitate data-driven proactive and reactive media responses using strategic intelligence
• Provide Media Relations subject matter expertise and advisory to business and key stakeholders in support of the Group Communications strategy

Accountability: Control measures

• Understand the control measures applicable to the role through reading the Code of Conduct and other training allocated. Where responsible for risks and controls ensure that these are appropriate and fit for purpose.
• All mandatory training completed to deadline and understood within given timescales.
• Where applicable, all key risks identified, tracked, logged and managed as per the Risk Framework procedures.
• Where applicable, all key controls to have identified owners, with audit trail of regular review and maintenance together with supporting records.   
• Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrence.

Accountability: People Management

• Develop and sustain a high performing team in line with Absa’s desired culture, people management practices, standards and target colleague experience, including effective coaching, development, performance management and engagement.                                                                                   
• Establish and maintain a succession plan for key roles in your team in line with Absa’s talent management practices.

Competencies:

• Strategic agility and sound judgment under pressure.
• Business Acumen
• Customer focus
• Results orientation
• Problem solving and issues management
• Strong interpersonal and influencing skills.
• High emotional intelligence and resilience.
• Ability to navigate complex stakeholder environments.
• Media-savvy with a proactive and solutions-oriented mindset.
• Commercial acumen
• Innovation
• Inspirational people leadership
• Collaboration and Influencing

Minimum Requirements:

• B Degree in related field NQF 8
• 10+ years of strong communications experience
• 8 years in a multinational corporate communications environment
• Solid existing journalist/media relations experience and relationships
• 5years leading and managing diverse and remote teams
• Strong crisis/issues management experience
• Working in complex matrix environments  
• Pan African experience
• Flexibility in working after hours and/or over weekends

Education

• Bachelor`s Degrees and Advanced Diplomas: Communication Studies and Language (Required)

End Date: September 12, 2025

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Job Summary

• Create & independently drive automation testing frameworks & plans as well as lead the development & delivery of test scripts for multiple technical products / services (across tribes) e.g. web, mobile, SOA applications, etc. QA includes front – end, back – end, integration, performance, scalability and regression testing of various enterprise wide solutions.
• This entails full responsibility for ensuring that multiple / complex products across an estate are protected through quantifiable test coverage & metrics.

Job Description

QA Engineering

• Proactively contribute & participate in the full solution development lifecycle as a member of a squad / multiple squads as the automation testing expert
• Participate and analyze requirements during the requirements analysis phase of technical product & service development, maintenance & optimization (across tribes & squads)
• Identify opportunities for automation across the business area’s suite of technical products & services (ongoing)
• Leverage a solid understanding of the technical solution architecture and infrastructure context to create relevant & holistic automation testing frameworks based on the analysis & opportunities identified
• Develop and execute automated test scripts using various technologies
• Be the single point of accountability for testing & testing frameworks, the integrity of their design & their ability to holistically test solutions
• Provide testing at various levels including: vetting unit tests (for developers), testing user stories, black box testing, scalability and end to end integration testing
• Align testing frameworks and scripts to User Stories
• Apply predictive and critical thinking in defining testing parameters (positive & negative)
• Execute automated test suites and Analyze test results.
• Develop custom Quality Assurance Metrics and reporting solutions.
• Leverage solid understanding of CI/CD pipeline to configure test scripts & associated frameworks & integrate test suites into the test management system and custom test harnesses.
• Create, coordinate, and execute manual application test cases and test plans
• Review functional specs and user stories to design test cases/scripts and test plans.
• Create and analyze test data.
• Collaboratively work with developers to implement test hooks for automation.
• Operate as a self-starter and possess the technical aptitude in troubleshooting both software and environment issues.
• Set product delivery goals and achieve scheduled deadlines.
• Work in ambiguous environments and have the technical curiosity to dig deep into the root of complex issues between multiple software and system layers.
• Research, self-develop & source new automation testing tools & techniques

DevOps

• Follow engineering best practices and provide technical mentorship to other team members
• Build product engineer capability in automation testing technologies & general automation testing awareness
• Leverage expertise in various coding languages to effectively design & deploy testing requirements for specific products / services
• Understand the full technical solution that is being tested – show interest and capability to run the technical solution & the ability to test the viability of the code being developed
• Shift team from testing features to supporting & being accountable for full product delivery

People

• Develop others capability in developing and executing automated test scripts using various technologies
• Mentor & guide interns & junior automation engineers throughout their development journeys
• Quality assure the automation testing & manual testing deliverables of the broader technical teams
• Conduct peer / junior QA engineer reviews, testing, problem solving within and across the broader QA community
• Provide technical subject matter expertise and support in the attraction and recruitment of QA Engineers for the organization
• Participate as a subject matter expert in the development & development planning of the broader product engineering team

Risk & Governance

• Ensure compliance with the organization Service Engineering, Risk & Governance policies & practices related to development & testing
• Align all testing frameworks and scripts to Group Architecture and Security guidelines
• Carry the ‘one stop shop’ accountability for all risk associated with testing design failures following solution deployment
• Participate in Business Continuity, Disaster Recovery, Incident Management processes and proactively route cause analyse, mitigate & OR; resolve critical incidents
• Realign testing frameworks, monitoring tool application & scripts off the back of any risk related activity / incidents

Education

• Bachelor's Degree: Information Technology

End Date: September 15, 2025

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Job Summary

• Provides financial services to meet client specific needs to promote, market and sell Financial Solutions in accordance with relevant legislation, to meet sales targets and achieve strategic business objectives.

Job Description

• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets
• Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
• Customer Experience: To provide service excellence and achieve customer satisfaction 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

End Date: September 14, 2025

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Job Summary

• To provide specialist advice and support in the development and implementation of quantitative analytics, planning and associated service delivery processes, methods and techniques; enabling the provision of sound product development expertise.

Job Description

Accountability: Model development

• Develop IFRS9 and/or Regulatory Capital models in-house through sound methodologies and statistical analysis.
• Enhancing / refreshing existing models already in place.
• Proficiency in SAS coding is essential.
• Updating models to reflect latest forecasted macro-economic factors; and communicating this impact.
• Testing that model build data is of sufficient quality and completing statistical data analysis to ensure this.
• Producing detailed model build documentation.
• Assisting the model implementation team through answering technical questions around the model workings (inputs to the model, calculations performed, etc.) and with testing (comparing implementation results with documented model) to ensure the model is implemented correctly
• Develop theoretical understanding and practical application of models.
• Ensure full governance processes for modelling are complied with from model inception and build through to validation and sign-off by completing all relevant documentation according to the Absa Model Risk Policy. This includes responding to Independent Review questions and reworking the model build to resolve issues raised.
• Provide detail around the appropriateness of models.
• Perform and report impact analysis, including that of model updates.
• Work in a manner that allows models to easily be revisited or handed over.

Accountability: Stakeholder management

• Actively engage stakeholders (model users, validation team, monitoring team, regulators) to be fully engaged in process and delivery through email discussions, group meetings and one-on-one discussions.
• Present impacts of model updates / model refreshes.
• Generate appropriate challenge on model builds from around the cluster by discussing model build detail and ideas.
• Manage key stakeholders across the business by ensuring their issues, objectives and priorities are reflected in the agreed solutions.
• Explaining methodologies and data feeds to stakeholders when needed.
• Develop and maintain relationships with relevant business units by understanding the business units' requirements and obtaining feedback.
• Interact with Credit teams when details of their operational processes is required to understand the data / incorporate into the model methodology.

Accountability: Consultancy

• Share insights on the models for which you are responsible for. E.g., on the data used to build the model, drivers of the model, methodology, etc.
• Perform analysis on models to understand impacts, changes, etc.

Accountability: Governance and Adherence

• Familiarise yourself with Absa’s internal Model Risk Governance requirements and relevant Standards.
• Familiarise yourself with the regulations which govern model methodologies.
• Ensure that work which is performed adheres to the above.

Qualifications

• Statistics/Mathematics or similar. · Bachelor Honours Degree: Actuarial Science, or · Bachelor Honours Degree: Applied Mathematics, or · Bachelor Honours Degree: BMI – Business Management and Informatics, or · Bachelor Honours Degree: Mathematics, or · Bachelor Honours Degree: Statistics
• SAS programming proficiency
• Years of experience: 1 - 5 years

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

End Date: September 12, 2025 

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Job Summary

• To deliver administrative services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

Quality Assurance:

• Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production | Meeting deadlines: Completes tasks timeously

Accountability: Data capturing and General Administration duties 85%

• Support Deceased Estate Administrators in your role as Administration Support Department.
• Receive instructions from the Deceased Estate Administrators to capture the Executors, Attorney and Valuation fees on the Magic system.
• Accurately and timeously capture, balance and bank all income (e.g. executors,
• attorneys & valuation fees) on the Magic system (Absa Trust internal system) by the month financial cut-off date.
• Reconcile electronic payment accounts (e.g. monies received from different
• stakeholders iro proceeds from the insurance company or / investments are then paid into the Estate Late account to update / balance with the cash card) on a daily basis.
• Take control of ordering of stationery and office consumables etc. on a weekly basis by ensuring that adequate reserve stock is ordered via the COUPA system to maintain the functionality of the office.
• Perform any other administrative or ad-hoc duties as contracted in Performance

Development document.

Accountability: Compliance to legislative requirements 5%

• Complete all compulsory compliance and legislative training with the required time frames as prescribed by Absa Risk
• Adhere to business processes and controls practice e.g. by adhering to the Estate Process / Manual / Policy.
• Adhere to risk and compliance policies in terms of Environmental Health and Safety, Information securities, Records
• Manage money laundering, Sanction etc. Non adherence to Absa's Policy & Procedure may lead to disciplinary action

Accountability: Customer Service 10%

• Interact between Estates Services, Absa Bank and All Stakeholders (Attorneys, Valuators etc.) in a professional manner.
• Investigate and resolve queries in an efficient and professional manner at all times (internal and external customers).
• Deliver quality work at all times within a specified turnaround time as contracted in Performance Development document.

Education

• Further Education and Training Certificate (FETC): Office Administration (Required)

End Date: September 15, 2025

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Job Summary

• To support the growth of the company by focusing on customer-centered, quality sales in a telesales environment.

Job Description

• Treat customer fairly and ensure customer satisfaction Ensure excellent and professional sales of all Instant Life products Ensuring profitability of self and the company by converting a campaign relevant percentage of all leads to sales Ensure that productivity targets are met Achieve required NTU’s rates.

Minimum requirements:

• RE 5 with 150 FAIS credits in Life Insurance products
• Basic Understand of Underwriting
• Minimum 2 – 3 years Life Insurance Sales, Customer Services or Retentions experience

Skills:

• High energy 
• Good verbal communication skills
• Ability to work under pressure
• Strong track record of meeting targets
• Self-Motivated
• Time Management

Education

• Further Education and Training Certificate (FETC)

End Date: September 17, 2025