Specialist: Reporting and Analytics at MTN

Mission/ Core purpose of the Job
The Specialist: Reporting & Analytics supports the Payments & Ecommerce function’s growth and expansion objectives through robust data intelligence, business analytics & reporting for the purpose of generating business insights across all Payment & Ecommerce related products & services

The role will collaborate across the Payments & Ecommerce function and is responsible for data aggregation, data integrity, analytics, and relevant reporting to support value realisation activities, drive growth and enable effective business decision making

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) 
Strategy Development and Implementation

• Support strategy execution in line with the overarching business and functional goals within area of specialisation
• Prioritise own workload, ensuring interaction with co-workers and other key stakeholders in developing implementation plans and executing them
• Support the formulation and implementation of Platforms & Partnerships strategy through financial modelling, analysis, and support

Operational Delivery

• Provide business insights, performance reports, commercial analytics , revenue and profitability reporting across all Payment & Ecommerce related products & services
• Provide business insights by analysing data from the various data sources to drive optimization and improvement of digital platforms, product/ service development and marketing techniques for partner acquisition, retention, and loyalty
• Articulate growth opportunities for each area of focus i.e., customer engagement, acquisition, usage, service, and retentions across all Payment & Ecommerce products
• Obtain, document and analyze reporting needs and requirements through collaboration with Finco Opco data analytics champions, technology and technical partners and other stakeholders
• Translates requirements into report specifications and standards and ensures data integrity within the reporting process.
• Calculate, and format data into presentable reports and dashboards
• Develop and implement comprehensive daily, weekly, and monthly dashboards, DataMarts and reports which supports management decision making
• Provide accurate and timely reporting on strategy implementation against actual implementation and implementation progress
• Conduct variance analysis on on-going basis and generate variance reports against approved budgets and plans
• Identify opportunities for improvements with the aim of minimizing redundant reporting and development of single source of truth where possible
• Work closely with technology teams and partners on data structure, standardization and aggregation
• Provide increased focus on analytics and emphasize on providing valuable insights to drive improvement opportunities
• Drive the constant improvement of data management, business reporting and reporting tools to ensure the function is in the best position to leverage its data
• Work across functional lines to strive for and ensure consistent data quality
• Define, track, and manage digital KPIs covering active customer and value segment performance
• Support the development of compiling business cases to facilitate strategic decision making
• Support in the development of leadership presentations and reports for various forums and committees ( Functional reviews, Exco, Remco, Board etc.)

Governance

Ad-hoc Meetings

• Participate and provide inputs in ad hoc meetings
• Execute day-to-day operations

Reporting

• Collate and prepare appropriate daily, weekly, and monthly activity and financial performance reports, in accordance with the measurement metrics set by management, for the attention of management
• Prepare/compile agreed periodic activity and performance reports for the attention of management

Escalations

• Resolve escalations as per defined escalation / resolution procedures; and
• Notify escalations to senior specialist that have impact on critical path of service delivery or that will result in significant time, scope, employee/customer or cost impacts if not resolved.

Function Tactical

• Participate in adhoc and operational meetings
• Participate and provide input into tactical meetings as and when required
• Report at process level

Performance

• Assist in monitoring, evaluating and reporting on the performance of Payments & Ecommerce products and services
• Assist with monitoring and reviewing the performance of external partners against agreed KPIs and SLAs, escalating risks to management
• Ensure effective execution of day-to-day operations and resolve operational issues as they arise
• Improve productivity and quality through leading practice initiatives.

Job Requirements (Education, Experience and Competencies) 

• Finco Opcos

Education:

• 3-year Bachelor’s Degree/ Diploma in Computer Science, Data Science, Statistics or related field required

Experience:

• 2 – 3 years of experience in a data analytics and reporting function
• Minimum of 1 -2 years’ experience in data science, statistics and business/data modelling within the financial sector or banking industry, and telecommunications industry
• Demonstrated experience in designing, developing and maintaining BI reports and optimizing efficiency in manipulating data
• Experience working in a medium to large organization
• Experience working across global locations/ regions and have a grasp of political, social, infrastructure and integrity challenges
• Knowledge of data science trends, architectural components, and platforms
• Experience in digital platforms and electronic payment business is advantageous
• Understanding of emerging markets advantageous

Competencies:

Functional Knowledge:

• Advanced analytical acumen
• Data mining
• Data modelling
• Data Analytics & Reporting
• BI Dashboards and Data Visualization
• Microsoft SQL Service and Microsoft Power BI
• Reporting and statistical software (Business Objects, SPSS, SAS)

Skills

• Analytics and interpretation
• Business acumen
• Continuous improvement
• Dealing with ambiguity and complexity
• Delivery focused
• Digital mind-set
• Organizational agility
• Project management
• Presentation
• Relationship management
• Attention to detail

Behavioural Qualities

• Adaptable
• Complete candour
• Culturally aware
• Emotional Maturity
• Innovation
• Relationship building
• Integrity
• Team Player