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MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
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Mission/ Core purpose of the Job
Acting as an advisor in the area of Fraud Investigation, the Senior Manager: Fraud Investigations is responsible for managing the Fraud Risk Framework in terms of fraud investigations and fraud forensics. This role provides expert guidance to the GM Forensic Services on strategic issues and input on developing and continuously improving the fraud investigation framework
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Senior Manager: Fraud Investigations will be accountable to achieve the following objectives:
- Lead creation of the Fraud Investigations strategy in line with overarching divisional goals for area within Forensic Services
- Ensure effective alignment of the Fraud Investigations strategy by means of providing direction, structure, business plans and support for Group and OpCo’s
- Develop and drive appropriate fraud investigation frameworks, monitoring and mitigation policies, procedures and controls for internal use across the MTN OpCo’s;
- Ensure that the investigation of fraud is done in accordance to internal standards and methodologies and with assured quality, identifying and developing enhancements that contribute to a more robust fraud investigation and forensic process;
- Produce/compile high level report on fraud risk investigation, high profile incidents, with recommendations, guidance, trend analysis, best practices, in order to advise management on how to mitigate the risks
- Ensure that the development of internal training materials on fraud prevention and detection is updated to address internal trends in fraud risk;
- Develop and drive the investigative processes to ensure that potential and identified fraud is adequately probed; and recommend additional tools and methods that could be deployed in combating breaches to fraud management;
- Maintain the Group Fraud Incident Register updated, in order to identify trends and high level incidents;
- Oversee the integration of fraud investigation systems, controls, and processes within the fraud investigation framework;
- Review analytics reporting on fraud incidents across the business, interpreting trends and recurrent cases, level of risk and impact of these cases aligned to the GIAFS strategy, ensuring that recommendations that will drive effectiveness of internal controls, reducing the risk of fraud across the business;
- To provide expertise input to management for the development and enhancement of internal fraud investigation strategy and framework, aligned with best practices, which will translate in tighter and more robust controls, with a significant reduction of the risks.
Role Dependencies
- Active support from the General Manager: Forensic Services
- Deep understanding of the MTN business strategy
Job Requirements (Education, Experience and Competencies)
Education:
- 4 year Bachelor of Commerce / Bachelor of Science with Post Graduate qualification, Masters Degree Advantageous
- Professional qualification in Fraud Risk Management
- Post graduate qualification: CA
- CFE
Experience:
- Minimum 5 years’ experience in a management position in fraud risk management, with at least 3 years in Telco/ICT and experience managing people
- Understanding of emerging markets advantageous
- Worked across diverse cultures and geographies advantageous
Competencies:
- Strong work ethic, Finisher-Completer, Self-Starter
- Business Acumen, Problem Solving, Information processing, Influencing others
- Data interpretation, Judgement, Continuous improvement, Reporting
- Poise, tact and diplomacy
- Get it done, Communication, Innovative, Agile, Accountable
Other:
- Regional and international travel
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Mission/ Core purpose of the Job
The Specialist: Testing Lead is responsible for the testing and quality assurance of all channel related solutions before they are rolled out in the live environment. The role conducts planned tests, catalogues test results, reports to management and suggests possible improvements/configurations to bolster functionality in the across the Digital Channels & products. The incumbent works closely with UX/UI teams in order to drive an enhanced user experience.
The role reports to Senior Manager: Digital Experience & Enablement and is an individual contributor. The role maintains liaison with various Group Finco Technology & Product teams, as and when required
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategy Development and Implementation
- Support strategy execution in line with the overarching business and functional goals within area of specialisation
- Prioritise own workload, ensuring interaction with co-workers and other key stakeholders in developing implementation plans and executing them
- Abide by and execute the functional strategy cascaded by the functional lead
Operational Delivery
- Governance and Reporting
- Execute policies, procedures and guidelines cascaded by the functional lead and ensure compliance with the same
- Comply with the set governance mechanisms, under supervision from the functional lead
- Evaluate the efficiency and effectiveness of QA and Testing strategies and propose and offer suggestions for improvements
QA and Testing Operations
- Liaise with Product & UX/UI teams to understand solution developed and follow guidelines associated for QA and testing
- Coordinate execution of automated tests, as may be applicable, of incoming products
- Execute established test plans
- Accurately record and clearly document all actual results compared to expected results
- Maintain well organized record of test results and generate historical analysis of test results
- Fully document any unexpected anomalies identified in testing with instruction of how to recreate the anomaly.
- Play back test results to the Manager/ Product Manager and subsequently assist in the refinement of product and software requirements where applicable
- Develop and document application test plans based on software requirements and technical specifications
- Communicate with developers, product managers, usability engineers and technical support specialists on issues
- Work with technology teams to help perform root cause analysis of issues found in the production environment
- Execute implementation of the release process for tests with a positive result, under supervision of the manager
- Ensure that no release disrupts business as usual
- Resolve any escalations/critical incidents in the release process or escalate to higher level, as required
- Work with Development team to ensure that the product is fully tested
- Ensure that all enhancements, bug fixes, and new products are documented
- Identify and propose areas of improvement throughout the product development process
- Other tasks and duties, as assigned
Governance
Ad-hoc Meetings
- Participate and provide inputs in ad hoc meetings
- Execute day-to-day operations
Reporting
- Report on a daily basis to the functional lead relating to progress made within the work area and in accordance with the measurement metrics set by the organisation
- Report on an ad hoc basis on specific projects, as required
Escalations
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to functional lead
- Notify escalations to reporting manager, that have impact on critical path of service delivery or that will result in significant time, scope, employee/customer or cost impacts if not resolved.
Function Tactical
- Execute projects initiated in the specific sub-function
- Abide by the established objectives, targets and budgets for the sub-function, when required
- Document identified key risks, issues and dependencies and set mitigation actions, with guidance from the functional lead
- Prepare documentation required for sign-off on tactical changes
Performance
- Assist in monitoring, evaluating and reporting on the performance and quality of products and services in line with defined functionalities and specifications
- Report on agreed KPIs and SLAs with regard to QA & Testing
- Ensure effective execution of day-to-day operations and resolve operational issues as they arise
- Improve productivity and quality through leading practice initiatives.
Job Requirements (Education, Experience and Competencies)
Education:
- 3-year Bachelor’s Degree in Computer Science / Diploma in Computer Science or related field required
Experience:
- 2 – 3 years of experience in product related QA and Testing or allied field is required
- Minimum of 1 -2 years’ experience in UX/UI related testing within the financial sector or banking industry, and telecommunications industry
- In-depth understanding of UX/UI design
- Experience in QA testing of mobile apps and platforms within a Fintech/E-Commerce environment
- Proven successful experience in the integration of consumer research into a business’s product design practice
- Experience working in an Agile/Scrum development process
- Experience with conducting user research and user research methodologies
- Experience working across global locations/ regions and have a grasp of political, social, infrastructure and integrity challenges
- Understanding emerging markets advantageous
- Worked across diverse cultures and geographies
- Pan Africa multi-cultural experience is advantageous
- Willing and flexible to travel within Africa and Middle East
- English speaker. French, Portuguese, Zulu, Swahili, and other Africa languages a plus
Competencies:
- Functional Knowledge:
- Understanding of FinTech, banking, microfinance and payment businesses
- QA and testing documentation
- Knowledge of testing tools
- UX/UI Interfaces
- US/UI QA & Testing
- UATs
- Knowledge of experience in product usability testing tools
- Knowledge of statistical analysis, qualitative analysis, quantitative analysis, product usability moderating, experimental design, and test method selection
- Seep critical thinking skills for framing, analyzing, and synthesizing complex problems (qualitative user research and usability testing)
- Data analysis
Skills
- Analytics and interpretation
- Problem Solving
- Data interpretation
- Delivery focused
- Business acumen
- Continuous improvement
- Dealing with ambiguity and complexity
- Digital mind-set
- Organizational agility
- Project management
- Presentation
- Relationship management
- Attention to detail
Behavioural Qualities
- Adaptable
- Complete candour
- Culturally aware
- Emotional Maturity
- Innovation
- Relationship building
- Integrity
- Team Player
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Mission/ Core purpose of the Job
The Specialist: Reporting & Analytics supports the Payments & Ecommerce function’s growth and expansion objectives through robust data intelligence, business analytics & reporting for the purpose of generating business insights across all Payment & Ecommerce related products & services
The role will collaborate across the Payments & Ecommerce function and is responsible for data aggregation, data integrity, analytics, and relevant reporting to support value realisation activities, drive growth and enable effective business decision making
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategy Development and Implementation
- Support strategy execution in line with the overarching business and functional goals within area of specialisation
- Prioritise own workload, ensuring interaction with co-workers and other key stakeholders in developing implementation plans and executing them
- Support the formulation and implementation of Platforms & Partnerships strategy through financial modelling, analysis, and support
Operational Delivery
- Provide business insights, performance reports, commercial analytics , revenue and profitability reporting across all Payment & Ecommerce related products & services
- Provide business insights by analysing data from the various data sources to drive optimization and improvement of digital platforms, product/ service development and marketing techniques for partner acquisition, retention, and loyalty
- Articulate growth opportunities for each area of focus i.e., customer engagement, acquisition, usage, service, and retentions across all Payment & Ecommerce products
- Obtain, document and analyze reporting needs and requirements through collaboration with Finco Opco data analytics champions, technology and technical partners and other stakeholders
- Translates requirements into report specifications and standards and ensures data integrity within the reporting process.
- Calculate, and format data into presentable reports and dashboards
- Develop and implement comprehensive daily, weekly, and monthly dashboards, DataMarts and reports which supports management decision making
- Provide accurate and timely reporting on strategy implementation against actual implementation and implementation progress
- Conduct variance analysis on on-going basis and generate variance reports against approved budgets and plans
- Identify opportunities for improvements with the aim of minimizing redundant reporting and development of single source of truth where possible
- Work closely with technology teams and partners on data structure, standardization and aggregation
- Provide increased focus on analytics and emphasize on providing valuable insights to drive improvement opportunities
- Drive the constant improvement of data management, business reporting and reporting tools to ensure the function is in the best position to leverage its data
- Work across functional lines to strive for and ensure consistent data quality
- Define, track, and manage digital KPIs covering active customer and value segment performance
- Support the development of compiling business cases to facilitate strategic decision making
- Support in the development of leadership presentations and reports for various forums and committees ( Functional reviews, Exco, Remco, Board etc.)
Governance
Ad-hoc Meetings
- Participate and provide inputs in ad hoc meetings
- Execute day-to-day operations
Reporting
- Collate and prepare appropriate daily, weekly, and monthly activity and financial performance reports, in accordance with the measurement metrics set by management, for the attention of management
- Prepare/compile agreed periodic activity and performance reports for the attention of management
Escalations
- Resolve escalations as per defined escalation / resolution procedures; and
- Notify escalations to senior specialist that have impact on critical path of service delivery or that will result in significant time, scope, employee/customer or cost impacts if not resolved.
Function Tactical
- Participate in adhoc and operational meetings
- Participate and provide input into tactical meetings as and when required
- Report at process level
Performance
- Assist in monitoring, evaluating and reporting on the performance of Payments & Ecommerce products and services
- Assist with monitoring and reviewing the performance of external partners against agreed KPIs and SLAs, escalating risks to management
- Ensure effective execution of day-to-day operations and resolve operational issues as they arise
- Improve productivity and quality through leading practice initiatives.
Job Requirements (Education, Experience and Competencies)
Education:
- 3-year Bachelor’s Degree/ Diploma in Computer Science, Data Science, Statistics or related field required
Experience:
- 2 – 3 years of experience in a data analytics and reporting function
- Minimum of 1 -2 years’ experience in data science, statistics and business/data modelling within the financial sector or banking industry, and telecommunications industry
- Demonstrated experience in designing, developing and maintaining BI reports and optimizing efficiency in manipulating data
- Experience working in a medium to large organization
- Experience working across global locations/ regions and have a grasp of political, social, infrastructure and integrity challenges
- Knowledge of data science trends, architectural components, and platforms
- Experience in digital platforms and electronic payment business is advantageous
- Understanding of emerging markets advantageous
Competencies:
Functional Knowledge:
- Advanced analytical acumen
- Data mining
- Data modelling
- Data Analytics & Reporting
- BI Dashboards and Data Visualization
- Microsoft SQL Service and Microsoft Power BI
- Reporting and statistical software (Business Objects, SPSS, SAS)
Skills
- Analytics and interpretation
- Business acumen
- Continuous improvement
- Dealing with ambiguity and complexity
- Delivery focused
- Digital mind-set
- Organizational agility
- Project management
- Presentation
- Relationship management
- Attention to detail
Behavioural Qualities
- Adaptable
- Complete candour
- Culturally aware
- Emotional Maturity
- Innovation
- Relationship building
- Integrity
- Team Player
go to method of application »
Mission/ Core purpose of the Job
The Manager: Reporting & Analytics is responsible for developing, monitoring and providing effective Analytics, Reporting& MIS insights to the Payments & E-Commerce function.
The role is responsible for managing analytics for the function, generate business intelligence reports and MIS for various leadership forums (Exco, Remco, Board etc. )The position requires building strong technical hands-on skills and experience as well as establishing close business relationships across the Payments & Ecommerce and Group Technology
The role is responsible to deliver actionable insights and periodic MIS reports to the business & product teams that aids in strategic decision making
The Manager: Reporting & Analytics reports to Executive: FinTech Payments & E-Commerce and is supported by a Specialist
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Deliverables
The Manager will be accountable to achieve the following objectives:
Strategy Development and Implementation
- Provide reports and analysis to support and contribute to the development of the functional strategy in line with the overarching business goals
- Ensure accurate and timely reporting to enable the regular review of the functional strategy, roadmap and performance to ensure its alignment with the changing dynamics of the internal and external ecosystem
Operational Delivery
- Drive a analytics & reporting roadmap; prioritize business insight requests to balance the tactical and strategic information needs
- Drive elicitation and review business reporting and analytic requirements from the Payment & Ecommerce team through formal interviews or facilitated sessions and translate into technical designs for Reporting dashboards & MIS implementation
- Work with internal stakeholders in identifying and prioritizing requirements; understanding processes and deliver custom reports
- Mine data from database tables (Data mining and B.I Tools, Oracle/SQL, Data Warehouse)
- Develop BI content (reports, dashboards, scorecards, analytic solutions to provide data necessary to effectively make business decisions and measure goal attainment and overall performance
- Collate business intelligence data through public information, industry and field reports, or purchased sources, to provide outside in view to the business teams
- Monitor and report on the competitor and customer landscape across the Group Finco footprint
- Establish intuitive reporting methodologies, perform ad-hoc market analysis as required to support the functional strategy and analyze performance
- Drive the automation of key measurement metrics and MIS reports
- Develop complex macros, algorithms, and other automation processes to facilitate data mining and analysis
- Responsible to implement MIS dashboard templates that translate raw data into insightful and actionable information to enable users to take actions more effectively
- Contribute to the business results by creating world-class metrics, analysis, visualizations, and data-driven storytelling
- Collaborate with Data Architecture and Data Engineering teams
- Establish and meet required SLAs and TAT for requirements
- Prepare executive presentations for various leadership forums and committees (Functional reviews, Exco, Remco, Board etc. )
- Prepare functional performance presentation & reports with regard to key Performance metrices and KPIs being tracked
Governance
Operational, Tactical and Strategic Meetings
- Provide input in strategic meetings when required
- Provide inputs into the risk mitigation and controls
- Provide input into the preparation of proposal on change initiatives, policies and procedures
Escalations
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
- Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
- Function Tactical
- Provide input into all projects initiated
- Provide input into establishing objectives, targets and budgets for the function as applicable
- Identify and document key risks, issues and dependencies and set mitigation actions
- Prepare documentation required for sign-off / making decisions regarding tactical changes
Performance
- Ensure execution in alignment with functional strategy
- Continuous performance monitoring and adjust strategy and actions to deliver targets
Reporting
- Report on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organisation
- Report on an ad hoc basis on specific projects, as required
Staff Leadership and Management
- Continually develop a culture of strong collaboration and effective team working
- Align function’s values with Fincos brand values
- Provide guidance and leadership ensuring future focus and current efficiency
- Coach and mentor direct reports to ensure staff motivation is high
- Ensure adequate succession planning & that succession plans are achieved
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
- Ensure the effective management of diversity among personnel in the division
- Identify staff training and development needs and implement necessary actions
- Manage team (including recruitment, on boarding, attrition)
- Set goals and objectives for direct reports, monitor progress, and maintain motivation
- Set up appropriate structure to meet departmental management objectives
Job Requirements (Education, Experience and Competencies)
Education:
- 4-year Business Mathematics, Statistics, Data Science (or related) Degree
- Master’s in business administration is advantageous
Experience:
- A minimum of 5 years’ experience in Financial services, consulting, strategy, analytics, engineering, or related industry
- At least 2-3 years’ experience in a similar position within a multi-country environment
- Experience in Fintech, banking or financial services is preferred
- Working experience in BI, customer insights or data analytics related senior role
- Knowledge of modern Big Data platforms and Open-Source solutions to database, data analysis, and data management
- Deep knowledge and experience in data reporting/visualization tools (Power BI, Tableau, etc.)
- Deep knowledge and experience in data analytics tools (SQL, Python, SAS, etc.)
- Experience working in a medium to large organization
- Experience working across global locations/ regions and have a grasp of political, social, infrastructure and integrity challenges
Competencies:
- Functional Knowledge:
- Big data and analytics
- Data mining & modelling
- Data interpretation
- Data visualization & Reporting
- Statistical Analysis
- Quantitative Analytics
- Forecasting/predictive Analytics,
- Multivariate testing & optimization algorithm
- Business intelligence systems and tools
- Data science toolkits (SAS, R, SPSS)
Skills
- Analytical thinking
- Business Acumen
- Financial & Numerical Acumen
- Conflict management
- Continuous improvement
- Data interpretation
- Decision making
- Delivery focused
- Leadership
- Negotiations
- Executive Presentation
- Relationship building
Behavioural Qualities
- Team player
- Analytical
- Organised and methodical
- Operationally astute
- Proactive
- Detail-oriented
- Driven
- Results-oriented
Method of Application
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