Specialist: System Analyst at Vodafone Global Enterprise

Role Purpose/Business Unit:

• We are seeking a technically skilled System Analyst with a strong inclination toward software development to join our dynamic team.
• This role is ideal for someone who thrives in a hybrid environment of systems analysis and hands-on coding, with a passion for designing, implementing, and optimizing enterprise-grade solutions. Familiarity with Genesys Cloud is a significant advantage.

Your responsibilities will include:

• Collaborate with business stakeholders to gather and analyze system requirements and define MVPs.
• Design and document technical solutions that align with business goals.
• Develop, test, and deploy custom applications and integrations, primarily in an API-driven environments.
• Act as a technical liaison between business and technical teams to ensure cohesive delivery.
• Work closely with DevOps and QA teams to ensure smooth CI/CD pipelines and high-quality releases.
• Support and enhance existing systems, identifying opportunities for automation and performance improvements.
• Collaborate with stakeholders and business teams to deliver Genesys Cloud contact center solutions that align with business objectives.

The ideal candidate for this role will have:

• Degree or diploma in Computer Science, Information Technology, or related field.
• Experience in the telecommunications industry is a plus.
• Experience with cloud platforms (AWS, Azure, or GCP).
• Knowledge of CI/CD tools (e.g., GitLab CI, Jenkins).
• Exposure to contact center technologies and customer experience platforms.
• Strong communication and stakeholder engagement skills.
• 3–5 years of experience in a System Analyst or Developer role.
• Strong proficiency in at least one modern programming language (e.g., JavaScript/Node.js, Python, Java, or C#).
• Solid understanding of RESTful APIs, microservices, and cloud-native architectures.
• Experience with Agile methodologies and tools (e.g., Jira, Confluence).
• Proven ability to translate business requirements into scalable technical solutions.
• Familiarity with Genesys Cloud CX, including API integrations, routing strategies, and IVR flows.

Why Join Us?

• Work on impactful projects that shape customer experience.
• Collaborate with a forward-thinking, agile team.
• Access to continuous learning and development opportunities.
• Competitive salary and flexible work arrangements.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 08 October 2025.