Job Openings at Vodafone Global Enterprise

Role Purpose/Business Unit:

• As the Head of HR, you will be responsible for building and leading the Human Resources function from the ground up in a dynamic and fast-paced start-up environment.
• You will be the architect of the company’s people strategy, responsible for establishing and scaling the HR function in a fast-paced, entrepreneurial environment.
• You will work closely with the founding team to build a strong organizational culture, attract and retain top talent, and ensure compliance with local labor laws.
• This is a hands-on leadership role ideal for someone who thrives in ambiguity and is passionate about building from scratch.

Your responsibilities will include:

HR Strategy & Setup

• Design and implement the foundational HR strategy aligned with the start-up’s growth plans.
• Set up core HR systems, policies, and processes (e.g., contracts, payroll, benefits, HRIS).
• Build scalable HR infrastructure to support future expansion across the DRC.

Talent Acquisition & Employer Branding

• Lead end-to-end recruitment for critical roles, including technical, operational, and commercial functions.
• Develop cost-effective sourcing strategies and build a strong employer brand.
• Establish onboarding processes that reflect the company’s values and mission.

Culture & Organizational Development

• Shape and nurture a high-performance, mission-driven culture.
• Facilitate leadership alignment and team-building initiatives.
• Promote values of transparency, agility, and accountability.

Compliance & Risk Management

• Ensure full compliance with DRC labor laws and employment regulations.
• Manage employee relations and mitigate HR-related risks.
• Liaise with legal and finance teams to ensure proper documentation and governance.

People Operations

• Oversee payroll, benefits, and HR administration with lean resources.
• Implement performance management systems and feedback loops.
• Support compensation benchmarking and equity planning.

Performance & Change Management

• Implement performance management frameworks and KPIs.
• Lead change management initiatives to support organizational transformation.
• Support leadership in managing transitions, restructures, and growth phases.

The ideal candidate for this role will have:

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field.
• 8+ years of progressive HR experience, ideally in telecoms, infrastructure, or start-up environments.
• Proven experience in building HR functions from scratch.
• Strong understanding of labor laws and HR practices in the DRC or similar markets.
• Fluent in French and English.
• Experience setting up HR functions from scratch.

Key Competencies:

• Strategic thinking and execution
• Strong interpersonal and communication skills
• Cultural sensitivity and adaptability
• Leadership and influence
• Problem-solving and decision-making

Closing date for Applications: 16 October 2025. 

go to method of application »

Role Purpose/Business Unit:

• We are seeking a technically skilled System Analyst with a strong inclination toward software development to join our dynamic team.
• This role is ideal for someone who thrives in a hybrid environment of systems analysis and hands-on coding, with a passion for designing, implementing, and optimizing enterprise-grade solutions. Familiarity with Genesys Cloud is a significant advantage.

Your responsibilities will include:

• Collaborate with business stakeholders to gather and analyze system requirements and define MVPs.
• Design and document technical solutions that align with business goals.
• Develop, test, and deploy custom applications and integrations, primarily in an API-driven environments.
• Act as a technical liaison between business and technical teams to ensure cohesive delivery.
• Work closely with DevOps and QA teams to ensure smooth CI/CD pipelines and high-quality releases.
• Support and enhance existing systems, identifying opportunities for automation and performance improvements.
• Collaborate with stakeholders and business teams to deliver Genesys Cloud contact center solutions that align with business objectives.

The ideal candidate for this role will have:

• Degree or diploma in Computer Science, Information Technology, or related field.
• Experience in the telecommunications industry is a plus.
• Experience with cloud platforms (AWS, Azure, or GCP).
• Knowledge of CI/CD tools (e.g., GitLab CI, Jenkins).
• Exposure to contact center technologies and customer experience platforms.
• Strong communication and stakeholder engagement skills.
• 3–5 years of experience in a System Analyst or Developer role.
• Strong proficiency in at least one modern programming language (e.g., JavaScript/Node.js, Python, Java, or C#).
• Solid understanding of RESTful APIs, microservices, and cloud-native architectures.
• Experience with Agile methodologies and tools (e.g., Jira, Confluence).
• Proven ability to translate business requirements into scalable technical solutions.
• Familiarity with Genesys Cloud CX, including API integrations, routing strategies, and IVR flows.

Why Join Us?

• Work on impactful projects that shape customer experience.
• Collaborate with a forward-thinking, agile team.
• Access to continuous learning and development opportunities.
• Competitive salary and flexible work arrangements.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 08 October 2025. 

go to method of application »

Role Purpose/Business Unit:

• Responsible for high potential and high-performance strategic accounts. Ensures profitable margin levels and direct key account relationship of a vertical within the Sales Cluster.  Drives the penetration of strategic accounts and their development.
• This includes upselling strategies to provide the widest possible range of products and solutions set from Vodacom Business Africa’s  portfolio as well as appropriate churn prevention strategies to ensure that their strategic accounts remain Vodacom Business Africa’s customers. 

Your responsibilities will include:

• Executes strategic agenda by identifying, leading and closing strategic account opportunities
• Delivers insights-led capability to build trusted advisor status and push ‘Fixed’ products onto largely mobile accounts
• Responsible for being aware of competitor strategy, opportunity management and building competitive business models to maximise strategic account potential
• Interacts with products specialists to enhance opportunity development and engage them in pursuits and for specialist pricing
• Achieves the set higher financial targets with specific reference to Total Contract Value & gross margin for the allocated products and solution set, market share, net margin contribution and Net Promoter Score 
• Responsible for attacking significant white space on strategic accounts that are currently under-penetrated
• Act as a ‘hunter’ to build networks and relentlessly chase large opportunities within the strategic accounts base

The ideal candidate for this role will have:

• Matric
• A 3 year commercial (B. Com/Business Science, IT) Degree or Equivalent qualification with 10 yrs experience
• Minimum 8-10 years’ experience in Strategic Account Management.

Core competencies, knowledge, and experience:

• Understanding of the Value Chain Analysis with regards to various customer businesses.
• Understanding of technical concepts and the ability to communicate it as viable appealing market offerings
• Understanding of business landscape with specific reference to the target market
• Account Management /Business Development of which 2 years should be in management role / global accounts/enterprise solution selling within multi-national companies (in at least one of the following areas – communications service provider, technology, financial, sectors)

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 10 October 2025 

go to method of application »

Role Purpose/Business Unit:

• Responsible for identifying business needs, developing data-driven solutions, and ensuring strategic alignment with business goals. This role combines business analysis, project management, and stakeholder collaboration to deliver business initiatives while supporting change management and innovation.
• The ideal candidate will manage multiple projects, drive continuous improvement, and lead in a fast-paced, Agile environment.

Your responsibilities will include:

• Gather and document business requirements, analyze processes, and identify areas for improvement.
• Develop business process models and collaborate with teams to design and implement solutions.
• Define project scope, lead teams, manage risks, and ensure timely project delivery.
• Maintain communication with stakeholders, facilitate workshops, and manage relationships for project success.
• Implement quality assurance processes, conduct testing, and ensure deliverables meet business standards

The ideal candidate for this role will have:

• Bachelor’s degree in Business Administration, or related field.
• 5+ years of business analysis and project management experience.
• Preferred certifications: PMP, PRINCE2, CBAP.

Core competencies, knowledge and experience:

• Experience in long-term insurance and financial services and related business processes.
• Proficiency in business analysis, project management, data analysis and reporting tools and methodologies.
• Experience in Agile methodologies, with proficiency in Jira and Confluence. 
• Strong analytical, project management, organizational and problem-solving skills and attention to detail.
• Ability to communicate effectively with stakeholders at all levels and to work independently and as part of a team.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 10 October 2025. 

go to method of application »

Role Purpose/Business Unit:

• Provide technical support and guidance to the Law Enforcement Agency (LEA) team, to ensure effectiveness, quality and provide a high standard of services.

Your responsibilities will include:

• Quality control and assessment. Produce and ensure the required deliverables (department objectives related to disclosure of information) are met and maintained.
• To ensure strict adherence to and continuous compliance with all applicable legislative and regulatory requirements governing the disclosure of information under the various Acts applicable to Vodacom.
• Support and manage the technical infrastructure (systems utilised by LEA) for the LEA team.
• Ethical Judgment - Strong sense of responsibility and integrity in handling confidential information.
• Contribute to the design and optimisation of interception systems and disclosure platforms.
• Ensure systems are scalable, secure, and aligned with regulatory requirements.

The ideal candidate for this role will have:

• Matric/Grade 12
• Diploma or relevant qualification in Electronic/Electrical Engineering or equivalent (Essential)
• At least 5 years’ relevant experience (Essential)
• Experience with interception platforms, data management systems, and secure communication tools.
• Basic knowledge of network monitoring tools and security protocols.

Core competencies, knowledge, and experience:

• Computer Applications (Essential)
• Radio Planning & Optimisation (Essential)
• Basic system and GSM knowledge (Preferable)
• Technology Management (Preferable)
• IT knowledge (Preferable)
• Analytical Thinking 
• Attention to Detail 
• Communication Skills 
• Understanding of telecommunications infrastructure, including mobile networks (GSM, LTE, 5G).
• Eligibility for Top Secret Security Clearance from the State Security Agency.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 13 October 2025 

go to method of application »

Role Purpose/Business Unit:

• The Partner Enablement & Governance Specialist plays a pivotal role in the success of Vodacom Business’s Public Sector Sales strategy by acting as the operational backbone for Sales Partners.
• This role is designed to empower partners to sell effectively, streamline administrative processes, and ensure governance and compliance across all partner-related activities.
• To enable, support, and govern the performance and operations of Sales Partners within the Public Sector Sales environment. This role ensures that partners are equipped to sell effectively, are administratively supported, and operate within compliance and performance frameworks that drive revenue growth for Vodacom Business..
• A critical component of the role also involves supporting Vodacom’s regulatory obligations to ICASA, including project planning, installer administration, and financial tracking. This ensures that Vodacom Business remains compliant while delivering high-quality service to public sector clients.

Your responsibilities will include:

Partner Management  

• Resolve Partner Disputes and manage Commission Reports
• Administer Edu Bundles
• Support the RT15 Once-off and Ongoing Commissions
• Provide Payment Summaries and track Mobile Base Movement
• Support partners with administrative needs, including Facilities and systems provisioning and access 
• Govern and manage the partner leads funnel 
• Handle Partner Commission Disputes

Partner Reporting

• Establish, communicate and drive accountability of Partner Targets
• Monitor and evaluate Partner Performance
• Interpret performance data to improve delivery against Sales KPIs
• Collaborate with Regional Managers and Sales Leadership for Partner performance reviews
• Drive partner engagement through the management of a Partner cadence
• ICASA Obligations & Project Administration
• Lead Project Planning and Progress Reporting for all regulatory obligations
• Monitor Project Budgets and Expenditure for all regulatory obligations
• Maintain Supplier/Installer details on the Vodacom systems
• Capture Purchase Orders for suppliers and installers
• Support Supplier/Installer invoicing
• Track Network Connectivity Issues

Stakeholder Management 

• Managing Stakeholders: Strategic management of stakeholders to achieve success in the market. Builds collaborative partnerships and alliances for market success.
• Leverage a comprehensive network to facilitate project delivery and resolve issues efficiently.
• Collaborate with various departments and stakeholders to ensure project success.
• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
• Manage the multiple internal & external stakeholders across the landscape

The ideal candidate for this role will have:

• Relevant 3-year degree / diploma or equivalent experience
• 3+ years’ work experience in operations, contract management, or related environment, with:
• Strong understanding of public sector procurement
• Experience with Partner/Channel Management
• Proficiency in CRM and opportunity management systems
• Excellent communication, stakeholder management, and interpersonal skills

Technical Competencies 

• Business development skills – unlocking the opportunity based on customers’ business requirements
• Team player, strong influence and relationship management skills
• A self-starter with a determination to succeed, balanced with appropriate tact and diplomacy
• Ability to work in an international and/or distributed virtual team
• Strong communication and decision making skills – ability to balance conflicting interests
• Proficiency in MS Word, MS Excel, PowerPoint, MS Teams, SharePoint, MS Project, Primavera.
• Detail-oriented with a focus on accuracy and quality.
• Ability to work collaboratively in a team environment and independently.
• Familiarity with project challenges and solutions in government-related and private sector projects.

Behavioural Competencies 

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership   
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 10 October 2025.

go to method of application »

Role Purpose/Business Unit:

• Public Sector Transversal & Bid Operations role will be the central point of coordination for all Transversal and mid-tier Bid related engagements, ensuring a consistent operational excellence.
• The role will manage the seamless co-ordination of Transversal engagements and contracts. The candidate will be responsible to engage with customers, market intelligence and shape the deals across Transversal contracts to maximise Vodacom’s market share. They will further drive effective sourcing methodologies and the tracking and co-ordination of contractual obligations.
• The role will further facilitate the complete lifecycle of mid-tier bid proposals/tenders to drive consistent engagement with Public Sector customers and to ensure that the Vodacom has positioned itself for the bid success.
• The role will work closely with the various segment practices and channels to drive growth across Vodacom Business.

Your responsibilities will include:

Advisory & Enablement

• Advise account teams and clients on transversal procurement processes, engagement models (e.g., National Treasury, SITA).
• Attend customer and partner meetings to explain transversal contract technicalities and support participation in such processes.
• Train Account Managers and Partners on transversal processes and best practices.
• Provide timely guidance to sales teams on procurement channels and transversal participation requirements.

Deal Structuring & Coordination

• Coordinate the execution of transversal deals across departments and customers.
• Own and manage the end-to-end internal Vodacom transversal tender response process in collaboration with the bid team.
• Support national and regional sales teams in executing the Public Sector strategy for transversal opportunities.

Contract Oversight & Governance

• Maintain a centralised repository of all transversal contracts across Vodacom Business (VB).
• Monitor the health of the transversal pipeline and track utilisation across opportunities.
• Manage participation letters from National Treasury and SITA for Account Managers.
• Support Billing, PMO, and Service Management teams in resolving transversal-related issues.

Customer Engagement & Reporting

• Function as the primary point of contact for transversal-related customer queries.
• Host recurring alignment sessions with transversal stakeholders to resolve customer issues.
• Provide monthly reporting on revenue generation per transversal contract.
• Deliver insights on transversal uptake and performance metrics to leadership.

Bid Management

• Develop & manage the bid plan/schedule towards effectively responding to RFIs, RFQs & RFPs.
• Analyse tender documents to ensure all necessary information is included.
• Create comprehensive RFIs, RFQs & RFPs responses to ensure quality of bid documents in accordance with Vodacom & best practice standards.
• Manage virtual bid teams across Sales, Products and Solutions, Finance, Legal, Marketing, Supply Chain, and delivery to ensure integrity of information required for bid proposals.
• Implement & maintain a controlled access storage for data & bid information for ease of use by internal stakeholders.
• Co-ordinate the application, registration and submission process with customers 
• Provide weekly/monthly reports on pipeline bids (current & potential).

Stakeholder Management 

• Managing Stakeholders: Strategic management of stakeholders to achieve success in the market.
• Co-ordinate transversal opportunities and contracts nationally with respective Sales Teams, Lob’s, and Partner Landscape.
• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
• Engage and escalate timeously and effectively  with various stakeholders and levels of management in ensuring that proposals are reflective of the business & individual Client’s needs.

The ideal candidate for this role will have:

• Relevant 3-year degree / diploma or equivalent experience
• 5+ years’ work experience in bid operations, transversal management, or related environment, with:
• Strong understanding and experience in South African Government tenders
• Experience with Partner/Channel Management
• Proficiency in CRM and opportunity management systems
• Excellent communication, stakeholder management, and interpersonal skills
• Must be willing to work under immense pressure with many projects running simultaneously.

Technical Competencies

• Advantageous to be APMP Qualified to Foundation level 
• Team player, strong influence and relationship management skills
• A self-starter with a determination to succeed, balanced with appropriate tact and diplomacy
• Ability to work in an international and/or distributed virtual team
• Strong communication and decision-making skills – ability to balance conflicting interests
• Proficiency in MS Word, MS Excel, PowerPoint, MS Teams, SharePoint.
• Detail-oriented with a focus on accuracy and quality.
• Ability to work collaboratively in a team environment and independently.

Behavioural Competencies 

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: Uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership   
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 10 October 2025.