Spitz Store Admin Manager - East London at AVI Limited

Main Purpose:

To ensure the highest standards of customer service is delivered and sales turnover targets met through effective people management and enforcement of retail disciplines at store level. The successful individual will be responsible for the store administration function and will be an assistant to the Store Manager.

Job Specification:

Key Performance Areas:

Ensure adherence to policies and procedures as per the admin policy

• Completion of daily, weekly and monthly admin checks, as per the admin check guideline and checklists
• Perform daily tasks eg. declarations, prepare cash for banking and collection
• Calls logged to rectify issues (stock, maintenance, cash etc)
• Transfer of information contained in instruction letters (RIL, MIL, PCI, SMIL and Memo) and ensure adherence to instructions and adherence to deadlines

Cash control

• Adequate POS training and support is given to staff
• Cash control and banking processes are followed daily
• Cash variances are investigated, followed up on and cleared
• Manual transactions are captured timeously once the store is back on line

Stock Control

• Adequate stock management training and support is given to staff
• Stock management processes are followed daily
• Stock variances are investigated, followed up on and cleared
• Weekly and Quarterly stock counts and takes are prepared for and conducted accurately
• Shoe pairing exercise is completed weekly
• Write offs are controlled adequately

Care taking of the Store in absence of the Store Manager

• Store is opened and trades as per requirement
• Customer relations are maintained
• Adequate staffing and planning is in place
• Instructions and to-do lists are followed
• Disciplinary action takes place, where necessary
• HR relations are maintained

Customer Service

• Development a service ethic culture within the store environment
• Internal and external customer relationship building
• In store coaching and on-going training of skills
• Role model customer centricity and service excellence

Minimum Requirements:

Experience:

• Minimum 5 years’ retail experience
• Minimum 2 years administration management experience
• Experience in working in a small - medium retail turnover store 

Qualifications:

• Complete Matric/Grade 12
• Tertiary Retail Qualification will be to your advantage 
• Additional Requirements:
• Excellent numeracy skills
• Retail administration disciplines
• Stock and cash management
• In-depth knowledge of policies and procedures

Competencies:

• Meeting Deadlines
• Minimising Risk
• Interpreting Data
• Planning & Organising
• Thinking Analytically
• Attention to Detail
• Keeping Commitments
• Articulating Information