Sr Technical Consultant CMM Back Office at ACI Worldwide

Job Summary:

Ensures new and existing ACI customers receive a first class delivery service in accordance with customer expectations and contractual agreements. Primarily responsible for the identification/development of solutions for customers using company products, outsourced solutions and/or proprietary tools/techniques implemented by others. Defines customer needs and develops a plan and proposal for delivery of the project. Viewed by customers as a consultant. Performance is typically evaluated based on utilization, (i.e., billable hours).

Job Responsibilities:

•  Analyzes client’s business needs, integrates client’s business strategies and recommends appropriate information technology solutions utilizing ACI’s methodologies. Conducts analysis of corporate objectives, critical success factors, business functions and processes. Plans, integrates and manages the implementation of new technology.
• Solves highly technical and complex problems for project(s). Guides and provides ultimate technical direction for projects.
• Significantly supports the regional/product’s business development and sales support efforts for a particular territory, industry or account. Meets with prospective, current and former clients describing and defining ACI’s services particularly as they relate to area of specialty.
• Has advanced technical knowledge and understanding of product set and business knowledge. Guides customer with their implementation efforts as necessary to ensure successful product adoption.
• Anticipates the implications and consequences of risks or business situations and takes appropriate action to prepare for possible mitigation actions and or contingencies. Has the ability to identify information needed to clarify a risk or business situation, seeks that information from appropriate sources and use skillful questioning to draw out the information.
• Perform other duties as assigned.
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

Knowledge, Skills and Experience required for the job:

• Bachelor’s degree or equivalent experience.
• 5 years related experience.

Implementation

• These are more customer-facing roles; which comes with its pressures and expectations;
• The key skillset here is to be able to find issues (troubleshooting), analyze and resolve if the solution is a configuration change. Development resolutions will be added for this group and are highly desired;
• High level of intuitive skills and proactive reasoning. Being a member of a squad is required as there is a lot of work and planning that has to be done and the most efficient are usually the ones the teams need
• Very good understanding of the solution landscape (Acquiring or Issuing) but deep expertise or specialist in one of the areas will be required. Understanding of the CMM product is desired
• Experienced hands with UNIX and Linux, with database troubleshooting, admin and scriptwriting on any hierarchal databases will be the desired need
• Good experience with Microsoft Azure implication and administration
• Onsite travel will be required in time but not for now as the COVID restrictions are in place

From a Product knowledge perspective, we people with:

• Issuing experience: This is more geared towards credit and debit processing, card issuance, EMV, card personalization. Also, there is an expectation that they have an understanding of card settlement and reconciliation, with the view of how this links up with transaction processing, whether online on stand-in processing;
• Acquiring experience: Understand merchant onboarding, creation, pricing, and fee processing as well as how this relates to transaction settlement and payment where required.

Soft Skills:

• Intuitive; self-starter and motivated
• Dynamic and curious about finding solutions
• Leadership skills
• Attention to detail

Key Technical Skills:

• Coding in COBOL language experience (good to expert)
• Linux experience (familiar to expert)
• Back office experience 

Nice to have skills:

• Java development Knowledge
• Testing experience
• Customer-facing experience
• ACI CMM product experience
• Innovative