Store Manager - Klerksdorp at ManpowerGroup South Africa

Duties:

• Retain and grow the existing customer base by ensuring the delivery of the Customer Journey.
• Ensure a prompt response and resolution to Customer requests, queries and complaints.
• Liaise with internal and external customers in line with the Values.
• Ensure achievement of store / personal turnover targets by monitoring the selling techniques and turnover performance of all staff members and provide relevant constructive feedback on an on-going basis.
• Ensure that store and individual daily / weekly / monthly turnover targets are communicated to staff members.
• Ensure that the store / personal APV targets are met by focusing on add on sales, promotions, new accounts, laybys and higher priced items.
• Ensure that APV targets are communicated to all staff members.
• Motivate and monitor the APV performance of each staff member and provide relevant feedback on an on-going basis.

New account submissions:

• Ensure that store / personal new accounts submissions targets are achieved by monitoring the new account performance of each staff member and provide relevant feedback on an on-going basis.
• Ensure that terms and conditions are discussed with the customer for every submitted account.
• Ensure that new accounts submissions targets are communicated to all staff members.
• Ensure that all pending card submissions are followed up on timeously and professionally.

New accounts approved:

• Ensure that store / personal new accounts approved targets are achieved by monitoring the new account performance of each staff member and provide relevant feedback on an on-going basis.
• Ensure that new accounts approved targets are communicated to all staff members.
• Ensure that all customers are informed timeously about their approved accounts and that all the relevant documentation is completed accurately.
• Ensure that the store / personal layby targets are achieved by monitoring lay-by performance and provide relevant feedback to staff members on an on-going basis.
• Ensure that lay-by targets are communicated to all staff members.
• Ensure that the stockloss percentage is less than the store budget.
• Ensure that the Company Stockloss action plan is communicated and enforced by all staff members.
• Conduct and manage stock counts and stocktakes according to company procedure.
• Ensure that the company stockloss performance management process & stockloss checklist is implemented when necessary.
• Report any incidents of stockloss to the relevant line manager immediately.

New VIPS

• Ensure that store VIP targets are achieved by ensuring that staff members are actively promoting VIPS and benefits thereof to customers.
• Ensure that the store New VIP targets are communicated to staff members.
• Ensure that staff members are completing all the necessary fields of the VIP transaction.
• Monitor VIP performance and give relevant, constructive feedback to the relevant staff members on an on-going basis

VIPS linking:

• Ensure that the relevant VIP information is linked to customer purchases at the point of sale.
• Ensure that the VIP linking target is communicated to staff members.
• Monitor VIP linking performance and give relevant, constructive feedback to the relevant staff members on an ongoing basis.
• Ensure effective implementation of the seasonal VM Principles and guidelines contained in the Lookbook.
• Ensure that all styles and sizes are represented on the sales floor and replenished on a regular basis.
• Ensure that all housekeeping standards are adhered to & that the visual audit is conducted monthly.
• Ensure that the department contribution percentages are in line with the proportionate space allocated to that department.
• Ensure that sale stock is merchandised according to merchandise instructions.
• Apply appropriate leadership skills aimed at enhancing motivation levels and store productivity thereby building an effective team.
• Monitor and manage staff absenteeism, labour turnover, late coming, and working hours and overtime remain within acceptable limits.
• Ensure that recruitment and selection is conducted in accordance with the company recruitment and selection policy and procedure.
• Ensure that the company disciplinary and grievance processes are adhered to and forwarded to the relevant department for record keeping purposes.
• Ensure the on-going growth and development of staff members and that their performance agreements are signed off.
• Ensure that training needs are identified and that succession plans are in place.
• Ensure that staff are trained, developed and coached so to ensure that they reach their full potential.
• Ensure that Monthly performance reviews and Annual Performance reviews are held with all staff members timeously.
• Ensure that staff meetings are held regularly so as to communicate important and relevant information to the team.
• Ensure that all staff members are adhering to the ETHOS guidelines and company Vision & Values.
• Perform and ensure that all admin / NAV policies and procedures are adhered to.
• Ensure that all attendance registers are completed.
• Ensure that the monthly staff planner is prepared fairly and accurately according to the Workforce management guidelines and that this is communicated to all team members timeously.
• Ensure that accurate flexi part-time store assistant’s time sheets are submitted to the salaries department timeously.
• Ensure that system related problems are communicated to the IT department timeously and ensure that follow-up is done.
• Check and action e-mails timeously and meet all deadlines required.
• Ensure that month-end information is reported to the relevant line manager accurately and timeously.
• Ensure that Controlled Self Assessments (CSA) are completed accurately and timeously.
• Ensure that all staff members accurately capture HR data on the ESS system and that it’s approved by the line manager timeously.
• Complete and submit your ESS information accurately and timeously on the ESS system.
• Ensure that staff member’s files are updated with the necessary information as per HR policies and procedures.
• Ensure that the Days off and leave schedules and Overtime registers are accurately and timeously completed.
• Ensure that staff attendance registers, including your own, are accurately and timeously completed.
• Stock Management.

Requirements:

• Grade 12 OR Equivalent (Preferred).
• At least 3 years’ experience in a management role in the retail industry.
• Must be able to work shifts, extended centre trading hours, weekends and public holidays.