Strategic Enablement Manager at Discovery Limited

Key Purpose

The Strategic Enablement Manager will report to the Head of Operations and will work closely with the Head of Forensics, Head of Legal and Head of Claims to implement operational efficiencies and maximise return on investment (ROI).

Responsible for initiating and leading key strategic objectives to ensure continuous improvement and seamless integration of key business areas within the claims department and broader business. Overall accountability to drive and execute the Claims strategic objectives using best practice to assess, monitor, and enhance business performance for the organization.

Areas of responsibility may include but are not limited to

• Analyze business processes and assist in identifying problems, and opportunities and mitigating plans
• Coordinate and facilitate the development and implementation of a ‘best-in-class” continuous improvement strategy
• Collaborate with the Heads and Training to establish norms and standards of performance
• Collaborating with the Heads and business stakeholders to enhance productivity and efficiencies
• Communicating strategic objective to key stakeholders to ensure alignment
• Engage and manage agreed projects with Business Architects to ensure focus and quality delivery on strategic initiatives
• Engage and manage agreed projects with Systems delivery team to ensure successful execution, sign-off and deployment of business functionality into production
• Monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance
• Engage and manage a Quality Assurance and User Acceptance Testing team to ensure comprehensive coverage of business scenarios and outcomes before implementation and during testing phase
• Develop and implement change management plans to increase stakeholder user adoption and utilization of business solutions
• Coordinate and facilitate business prioritization across all functions and business areas that directly or indirectly impact the claims area
• Business case development and management post go-live i.e., tracking of operating efficiencies and ROI.
• Assist with development of tracking KPI’s to measure initiative impact
• Work closely with the Heads and key business stakeholders to build a continuous improvement environment to support an ongoing programme of change
• Staying up to date with developments in management and process optimization best practice

Technical Skills And Knowledge

• Formulating Strategies and Concepts
• Adapting and Responding to Change
• Persuading and Influencing
• Analytical
• Detailed oriented
• Deciding and initiating action
• Working with People
• Adhering to Principles and Values
• Relating and Networking
• Learning and researching

Required
Experience

• Minimum 5-7 years’ proven continuous improvement analytical experience in a similar role, including project management and business analysis
• 8-10 years’ experience in process optimization, operations, and/or business analysis or process analysis
• Detailed oriented and ability to identify weak points in processes and organizational structures
• Must have a strategic and analytical mindset
• Excellent communicator with great presentation skills
• Dynamic thinking and problem-solving abilities
• Experience in dealing with Senior and Executive level stakeholders
• Experience in leading organizational change
• Experience to coordinate the projects/initiatives prioritization process and interface regularly with stakeholders to identify project priorities, implementation opportunities and challenges
• Good understanding of short-term insurance specifically claims environment
• Experience in delivering information technology projects

Preferred (advantegeous)

• Experience in Six sigma & Lean tools and methodologies, Process improvements and project execution

Education/Qualification

Required

• Bachelor's degree in commerce, business administration, process management, and/or operations