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Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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Key Purpose
The Strategic Enablement Manager will report to the Head of Operations and will work closely with the Head of Forensics, Head of Legal and Head of Claims to implement operational efficiencies and maximise return on investment (ROI).
Responsible for initiating and leading key strategic objectives to ensure continuous improvement and seamless integration of key business areas within the claims department and broader business. Overall accountability to drive and execute the Claims strategic objectives using best practice to assess, monitor, and enhance business performance for the organization.
Areas of responsibility may include but are not limited to
- Analyze business processes and assist in identifying problems, and opportunities and mitigating plans
- Coordinate and facilitate the development and implementation of a ‘best-in-class” continuous improvement strategy
- Collaborate with the Heads and Training to establish norms and standards of performance
- Collaborating with the Heads and business stakeholders to enhance productivity and efficiencies
- Communicating strategic objective to key stakeholders to ensure alignment
- Engage and manage agreed projects with Business Architects to ensure focus and quality delivery on strategic initiatives
- Engage and manage agreed projects with Systems delivery team to ensure successful execution, sign-off and deployment of business functionality into production
- Monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance
- Engage and manage a Quality Assurance and User Acceptance Testing team to ensure comprehensive coverage of business scenarios and outcomes before implementation and during testing phase
- Develop and implement change management plans to increase stakeholder user adoption and utilization of business solutions
- Coordinate and facilitate business prioritization across all functions and business areas that directly or indirectly impact the claims area
- Business case development and management post go-live i.e., tracking of operating efficiencies and ROI.
- Assist with development of tracking KPI’s to measure initiative impact
- Work closely with the Heads and key business stakeholders to build a continuous improvement environment to support an ongoing programme of change
- Staying up to date with developments in management and process optimization best practice
Technical Skills And Knowledge
- Formulating Strategies and Concepts
- Adapting and Responding to Change
- Persuading and Influencing
- Analytical
- Detailed oriented
- Deciding and initiating action
- Working with People
- Adhering to Principles and Values
- Relating and Networking
- Learning and researching
Required
Experience
- Minimum 5-7 years’ proven continuous improvement analytical experience in a similar role, including project management and business analysis
- 8-10 years’ experience in process optimization, operations, and/or business analysis or process analysis
- Detailed oriented and ability to identify weak points in processes and organizational structures
- Must have a strategic and analytical mindset
- Excellent communicator with great presentation skills
- Dynamic thinking and problem-solving abilities
- Experience in dealing with Senior and Executive level stakeholders
- Experience in leading organizational change
- Experience to coordinate the projects/initiatives prioritization process and interface regularly with stakeholders to identify project priorities, implementation opportunities and challenges
- Good understanding of short-term insurance specifically claims environment
- Experience in delivering information technology projects
Preferred (advantegeous)
- Experience in Six sigma & Lean tools and methodologies, Process improvements and project execution
Education/Qualification
Required
- Bachelor's degree in commerce, business administration, process management, and/or operations
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Job Purpose
Responsible for creating an exceptional travel experience using our innovative travel platform, Vitality Travel, by promoting and booking traveling arrangements for our high net worth clients while addressing client unique needs and requirements.
Areas of responsibility may include but are not limited to
- Complete bookings through the defined online booking system (e.g. AGM and Travel IT), fulfilling package bookings through tour operators and / or ability to self- package deals.
- Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc. and accurately conclude multi-sector / round the world reservations.
- Accurately complete all refunds or reissues.
- Quote preferred agreement deals and full understanding of the conditions of these deals and eligibility.
- Ensure preferred agreement deals are understood & applied appropriately
- Ability to provide navigational and technical support on our online portal, Travel IT
- Provide troubleshooting to all online users where required
- Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings
- Identify other opportunities for additional savings to client, when quoting.
- Correctly issue vouchers and email to the client.
Education And Experience
- Diploma in Travel
- Minimum of 5 years’ experience in leisure and 10 years overall in travel
- Minimum of 3 years’ experience dealing with high net worth clients
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Key Purpose
The key purpose of this role is to be able to extract and analyse data according to requirements set out by business. The focus of the unit is to identify and detect potential fraud within the Discovery Health business.
Areas of responsibility may include but not limited to
- Logging new requests
- Extracting data using Oracle PL/SQL and IBM Aginity Netezza
- Trend analysis
- Producing accurate reports and dashboards
- Managing relationships with risk management and forensics
Personal Attributes And Skills
- Self-starter
- Ability to work under pressure and at fast pace
- A restless curiosity towards data and uncovering unknown fraudulent patterns
- Ability to work cohesively in a team environment and balance multiple priorities
- A team player who can work alone when required and without supervision
- High level of attention to detail, resilience, enthusiasm, energy and drive
- Positive, can-do attitude
- Ethical and able to maintain confidentiality and manage boundaries
- Aligned to Discovery values and core purpose
Technical Skills
- Experience in coding using Oracle PL/SQL or Aginity Netezza is essential
- Develop and implement a reusable architecture of data pipelines to make data available for various purposes including Machine Learning (ML), Analytics and Reporting
- Advanced excel (using formula such as VLOOKUP’s, pivot tables, cubes, VBA)
- Ability to work with, analyse and communicate findings from data (verbal and written)
Education And Experience
- Undergraduate 3 year degree in either Computer Science, Data Science, Statistics, Applied mathematics
- Other analytical qualifications will also be considered
Method of Application
Use the link(s) below to apply on company website.
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