Travel Consultant at Discovery Limited

Job Purpose
Responsible for creating an exceptional travel experience using our innovative travel platform, Vitality Travel, by promoting and booking traveling arrangements for our high net worth clients while addressing client unique needs and requirements.

Areas of responsibility may include but are not limited to

• Complete bookings through the defined online booking system (e.g. AGM and Travel IT), fulfilling package bookings through tour operators and / or ability to self- package deals.
• Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc. and accurately conclude multi-sector / round the world reservations.
• Accurately complete all refunds or reissues.
• Quote preferred agreement deals and full understanding of the conditions of these deals and eligibility.
• Ensure preferred agreement deals are understood & applied appropriately
• Ability to provide navigational and technical support on our online portal, Travel IT
• Provide troubleshooting to all online users where required
• Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings
• Identify other opportunities for additional savings to client, when quoting.
• Correctly issue vouchers and email to the client.

Education And Experience

• Diploma in Travel
• Minimum of 5 years’ experience in leisure and 10 years overall in travel
• Minimum of 3 years’ experience dealing with high net worth clients