Student Governance Manager_Head Office at The South African College of Applied Psychology (SACAP)

SACAP provides a secure and supportive environment for teaching and learning and holds high standards of fairness, professionalism, and ethical conduct in all activities. The Student Governance Manager is pivotal in maintaining a conducive learning environment that promotes integrity and ethical behaviour. It involves managing and resolving complaints and grievances related to students, and ensuring compliance with all relevant legislation, policies, and procedures related to student discipline. The Student Governance Manager also oversees the development and implementation of policies and procedures related to student governance, complaints management, and student discipline.

Responsibilities:

The candidate will be required to perform various functions that include but are not limited to:

• Strategically developing prevention and training strategies for student governance processes
• Developing and implementing policies and procedures related to the institutional management and alignment of student governance processes
• Creating a national operational framework to ensure the fairness, integrity, coordination and oversight of the resolution of student governance processes related to students, while also ensuring compliance with all relevant legislation, policies, and procedures
• Providing advice and support to staff on student governance processes
• Managing and resolving escalated complaints and grievances
• Monitoring and evaluating the effectiveness of SACAP’s complaints and grievances process
• Developing and managing a document storage system and incident tracking for all student governance processes
• Ensuring institutional alignment for the management of all student governance processes. This includes managing relevant committees

Qualifications and Experience:

• Three years experience in Higher Education
• Bachelors degree in relevant field such as Education, Law, or Public Administration
• Knowledge of and experience in developing relevant legislation, policies, and procedures related to student governance, complaints management, and student discipline
• Excellent communication, interpersonal and conflict resolution skills, with the ability to work effectively with a wide range of stakeholders
• Proven track record of ethical and fair decision making

Personal Attributes:

• Strong leadership and management skills
• Empathic but policy driven
• Self-motivated and holds themselves to a standard of excellence when completing tasks
• Displays high integrity in all situations
• Is diplomatic, professional, and person-centred in their interactions
• Manages stress well and can work under pressure
• Ability to work independently and as part of a team, with the flexibility to adapt to changing circumstances
• Demonstrated commitment to diversity, equity and inclusion