Student Wellness Manager at IIE MSA and IIE Varsity College

About the Job

• The IIE's Varsity College, Online Centre has a vacancy for a Student Wellness Manager.
• NB. This position may be based at either our Cape Town, Durban, Waterfall (Midrand) or Nelson Mandela Bay Online Centre.

Duties and Responsibilities:

Provision of Student Emotional and Mental Counselling Services

• Creates a plan and schedule of provision of counselling services for online students.
• Provides individual primary counselling to online students and explores/determines if the student should be referred for secondary counselling and unpacks their referral options if necessary. (Up to 6 Sessions)
• Provides students with coping techniques and skills to deal with life challenges.
• Receives the signed consent form from the student prior to the commencement of the first counselling session.
• Establishes trustworthy relationships with students that opens channels for communication between the online campus and students.
• Facilitates online group counselling for students with similar problems.
• Establishes a referral network for secondary online / face to face (geographical location) counselling.
• Presents online Life Skills workshops or video's addressing relevant social and emotional problems experienced by students.
• Creates online awareness campaigns surrounding universal social and emotional issues and sources relevant guest speakers to add value to the campaign to address students on relevant topics.

Creation, Rollout and Monitoring of Awareness Campaigns

• Sets a bi-annual calendar for the following semester of online awareness campaigns based on the reports compiled throughout the previous year.
• Identifies key themes, suggests possible campaigns and plans awareness campaigns accordingly.
• Designs, develops, implements and manages awareness programmes and campaigns and includes and oversees the VC Online Student Representatives assisting with marketing and creating awareness for these campaigns

Planning, Rollout and Monitoring of Community Engagement Programmes

• Facilitates engagements between the students and community engagement programmes at IIE Campuses.
• Plans the bi-annual community engagement and awareness campaign calendar.
• Markets contact campus community engagement outreach programmes and encourages online student participation at IIE campuses.
• Creates awareness amongst online students regarding social issues.
• Establishes and maintains relationships with contact campuses Student Wellness Managers / Wellness Navigators.
• Empowers students with a sense of citizenship and encourages online students to get involved in activities for community projects in their area (e.g. by donating blood in their area, donation drives and outreach projects).
• Educates students about giving back and sharing the skills with them to do so.
• Co-ordinates communications and visibility of online campaigns (including sharing posters on the WhatsApp community groups).

Student Wellness and Administration Reporting

• Provides annual registration process support specifically relating to the marketing of the Student Wellness Manager services.
• Communicates and liaises with students specifically in relation to Student Wellness services available.
• Compiles and submits weekly Student Wellness status and progress reports as well as the weekly Student Activity Report to the National Student Wellness Manager including statistics and details of counselling sessions and referrals.
• Markets, uploads and maintains a monthly register of workshops and videos regarding online awareness campaigns avaialble and in th designated wellness weeks.
• Ensure all marketing material / posters / infographics / videos are approved and available to students prior to the commencement of the initiatives.
• Compiles and submits the necessary reports to the national office and ADvTECH head office as and when required.
• Ensure effective and efficient service delivery to students by monitoring and communicatin with students via the various platforms (Online Booking form, IIE Assist, Email).
• Keeps records of each counselling session and any interventions implemented or recommended and captures notes on the relevant business system (SIS) to track these sessions for reporting purposes and ensure that the maximum number of sessions (6 per student issue) is not exceeded.
• Compiles and reports on monthly Corporate Social Investment (CSI) activities on the CSI Tertiary Hub.

Competencies required:

• Advanced Communication and Interpersonal skills
• Organisational and Planning skills
• Analytical skills
• Counselling
• Computer skills

Minimum Education Requirements:

• Minimum of Postgraduate Diploma / Bachelor Honours Degree (NQF Level 8) in Counselling Psychology or Social Work. Ideal qualification Social Worker / Psychologist (NQF Level 9).
• Legal Requirements - Registered with Social Work Council or Health Professions Council of South Africa as a counsellor and Driver's License.

Minimum Work Experience Requirements:

• Minimum of 2 years Trauma Counselling and 2 years Community Engagement experience.

Preference will be given to EE candidates