Support Engineer at Ignition Group

The role:

• Are you the best “Support Engineer” in the market?
• We are looking for only the best people out there, who thrive in challenging situations. We’re an organisation who takes the success of our business and customers seriously.
• This Support Engineer will be responsible for developing, configuring as well supporting and maintaining financial systems.

The detail:

Ticket System

• 3rd line systems support.
• Attend and manage all tickets assigned daily(such as: billing queries, tariffs and other customer requirements) within the given SLA.
• Escalate and feedback to the manager daily on tickets unresolved.

Daily Operational Checks

• Monitor the performance of the system.
• Maintain connection to 3rd parties. 

Bill Run

• Accurately and timeously execute monthly bill runs for MVNOs and provide reporting.
• Generate input for invoice documentation generation using different forms.
• Post financials to Pastel evolution.
• Troubleshoot all issues within the billing process and/or system. 

Are you this person?

• Do you have a degree or diploma in IT?
• Do you have experience in a systems development and support environment? (telecoms preferred)
• 2 years+ PL/SQL Databases, DB structure and Oracle experience?
• Linux/Unix bash scripting, Java? (Nice to have)
• Would you consider yourself an expert in all things MS. Office?
• Do you have experience is financial reporting?
• Are you deadline driven?