Job Openings at Ignition Group

The detail:

Support

• Support and maintain standards for the production database environments.
• Maintain the integrity of the production database environments, including performance, data, and stability of the systems.
• Verify the structure, accuracy, or quality of data changes.
• Complete support activities in a timely fashion.

Maintenance

• Monitor database related operation reports to ensure service SLAs are being met.
• Ensure all database schema changes are in TFS before UAT and production deployments.
• Provide or coordinate troubleshooting support for the business.
• Assist in creating products and UAT deployment packages.
• Ensuring data security policies and processes are followed.

General

• Perform other related duties as assigned by management.

Are you this person?

• Are you MSCA certified?
• Experience with MS SQL Server 2012, 2014, and or 2016, stored procedures, views, TVF/UDF?
• Good working knowledge of SQL Server Security?
• Good working knowledge of SQL performance and maintenance?
• Agile/ scrum using TFS?
• Working knowledge of SharePoint with Power View / Power Pivot, PowerBi Reporting?

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The role:

• Are you the best “Support Engineer” in the market?
• We are looking for only the best people out there, who thrive in challenging situations. We’re an organisation who takes the success of our business and customers seriously.
• This Support Engineer will be responsible for developing, configuring as well supporting and maintaining financial systems.

The detail:

Ticket System

• 3rd line systems support.
• Attend and manage all tickets assigned daily(such as: billing queries, tariffs and other customer requirements) within the given SLA.
• Escalate and feedback to the manager daily on tickets unresolved.

Daily Operational Checks

• Monitor the performance of the system.
• Maintain connection to 3rd parties. 

Bill Run

• Accurately and timeously execute monthly bill runs for MVNOs and provide reporting.
• Generate input for invoice documentation generation using different forms.
• Post financials to Pastel evolution.
• Troubleshoot all issues within the billing process and/or system. 

Are you this person?

• Do you have a degree or diploma in IT?
• Do you have experience in a systems development and support environment? (telecoms preferred)
• 2 years+ PL/SQL Databases, DB structure and Oracle experience?
• Linux/Unix bash scripting, Java? (Nice to have)
• Would you consider yourself an expert in all things MS. Office?
• Do you have experience is financial reporting?
• Are you deadline driven?