Surveillance Mon Officer at Sun International

Education
Education, experience, and competencies required.

• Grade 12 or equivalent qualification in gaming operations
• 1 year experience in a gaming / financial auditing / law enforcement (e.g. SAPS, Security, Defence Force, etc)
• environment an advantage

Experience using surveillance /equipment an advantage

1. Problem Solving
2. Analytical Skills
3. Handling conflict
4. Checking
5. Attention to detail
6. Following Instructions
7. Emotional resilience
8. Honesty & Integrity
9. Ability to del with highly confidential information

• English verbal communication skills
• Rapid tracking and review of visual information
• Use surveillance equipment – chip handling, chipping machines, Shuffling machines
• Betting procedures
• Compliance procedures and regulations
• Basic responsible gambling principles
• Basic computer skills
• Prolonged attention span

Key Performance Area

Certifications/Accreditation/Registration/Licenses

• Meet the requirements for a gaming licence and FICA
• PSIRA C registration

Work Condition & Special Requirements

• Ability to work shifts that meet operational requirements.
• Work in a smoking environment
• Full visual acuity (including ability to discern colours)

Key Performance Areas

Surveillance Monitoring

• Monitor all Gaming procedures on the gaming floor against the relevant functions.
• Complete target reports / punter scans on all gaming areas as per unit specific schedule
• Conduct system checks, alarm conditions and interfaces
• Record and report on faulty equipment Issue and check playing cards, where required and other gaming related equipment as per SOP
• Identifies, monitors and actions significant events actioned as per SOP: punter scanning, jackpot verification, table activity, etc.
• Monitors all non-gaming procedures against the relevant function
• Proactively monitor high risk areas and emergency response as per set out procedures

Investigations

• Reviews all video footage and other documentation/ reports relating to incidents, queries and variances
• Investigates all variances reported to the Surveillance Department
• Reports or escalates findings of the review and investigations
• Record and retain evidence to be used for further processes according to standards

Reporting & Administration

• Reporting all incidents and significant events to the relevant Stakeholders.
• Prioritises reports according to the severity of the incident.
• Captures relevant data on the EOB
• Compiles comprehensive reports where required

Planning

• Planning is generally on a daily to weekly basis within regular activity cycles.
• Work within set policy, procedures, system parameters and internal controls
• Manages one's time and resources to ensure that objectives are achieved effectively and on time.

Decision Making

• Interprets customer requirements in terms of services available and the applicable constraints
• Takes initiative in making decisions which are made within limits of authority;
• Considers all the facts, options and possible outcomes prior to making decisions;
• Works independently, and is orientated towards solving customer queries.

Problem Solving

• Takes ownership of customer requests and requirements.
• Follows laid-down policies and procedures at all times.
• Operates within rules, regulations, system parameters and internal controls.
• Interprets customer requirements in terms of services available and applicable constraints.
• Refers problems falling outside parameters to the team leader/manager for resolution.