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  • Posted: Jul 9, 2021
    Deadline: Not specified
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    DUXBURY NETWORKING, headquartered in Johannesburg South Africa, with branches in Cape Town and Durban, is a specialist distributor providing a broad range of products and technical expertise in the fields of networking, wireless solutions, IP telephony, mobility, video conferencing and surveillance. Since 1984 Duxbury Networking has consistently and succe...
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    Surveillance Support Engineer

    About the job

    • Duxbury Networking is looking to fulfill a position in Johannesburg for a support Engineer based in the Duxbury Cape office.
    • The Candidate should have intimate knowledge of Milestone XProtect, Axis communications, and Hanwha Tecwhin product offerings. Further knowledge of Licence Plate and Facial recognition as well as a general understanding of Access control, Fire detection, and Intrusion detection will be of great help.
    • The candidate should be able to install and configure a full Milestone Multiserver High Complexity system with Multiple integrations into various 3rd party systems. The candidate should have a natural inclination to the installation of high complexity software platforms – have a vast knowledge of servers and related hardware. The candidate should also be able to design a network suited to video surveillance requirements (Understanding of Multicast, IGMP, PIM).
    • The support engineer will be customer-centric and understand the complexities of surveillance projects in the market. 

    Responsibilities will include:

    • Provide pre and post-sales technical support to current clients as well as prospective clients
    • Provide support to the sales teams to help drive the technical review and decisions throughout the life cycle of sales as well as internal deal acceptance
    • Be a strong technical contributor who understands the impact and influence of the customer’s bottom line
    • Be a trusted advisor at all levels within an account or consultant
    • Provide system designs on complex surveillance solutions
    • Be creative in an approach to provide a technical solution for real-world problems
    • Engaging with large to medium size system integrators as well as consulting engineers on request
    • Be proactive in building relationships with technical decision-makers within consulting engineering firms and large integrators.
    • Propose and professionally demonstrate the Duxbury surveillance product set
    • Implement proof concept setup understanding all the different functionalities available that need to be implemented.
    • Be able to drive a demo system and explain the technical advantages of a solution.
    • Responsible for demo products and milestone demo system in Cape Town
    • Have a strong relationship with sales engineers at vendors

    PERSONAL ATTRIBUTES

    •      Well-groomed and highly presentable
    •      Well organized individual
    •      High attention to detail
    •      Assertive and positive individual
    •      High level of energy
    •      Team player
    •      Motivated and driven
    •      Self-starter, self-confidence and self-driven
    •      A high level of perseverance
    •      Be patient, tolerant, and diplomatic
    •      Problem solver
    •      Proactive individual
    •      Analytical thinker

    Method of Application

    Interested and qualified? Go to Duxbury Networking on www.linkedin.com to apply

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