Switchboard Operator:: Mopani North at Department of Agriculture and Rural Development: Kwazulu-Natal

key Performance Areas

• Attend to incoming and outgoing telephone calls. 
• Transfer calls to relevant extensions. 
• Provide clients with relevant information. 
• Take messages and convey to relevant staff.
• Keep record of all outgoing calls. 
• Print and issue telephone accounts. 
• Maintain telephone database. 
• Allocate pin codes when authorised. 
• Identify and report telephone faults to the supervisor.

Prerequisites

• Grade 12 or equivalent qualification as recognised by SAQA. 
• Certificate / Qualification on Telephone etiquette will be an added advantage.

Person Profile

KNOWLEDGE, COMPETENCIES, AND SKILLS: 

• Able to operate switchboard machines. 
• Able to handle confidential information. 
• Able to read and write. 
• Good communication and interpersonal skills.
• Knowledge of Batho Pele Principle.

Closing Date: 30 January 2026