System Analyst IT Support Services T13, Distribution, Gauteng Cluster,Megawatt Park at Eskom Communications

Minimum Requirements
Qualification(s):

• National Diploma in Information Technology /Engineering/Information Systems at NQF6 with 240 credits

Related Minimum Experience:

• 3 years experience in Information Technology.

Skills and Competencies
Behavioural:

• Intellectual and ethical integrity
• Sound interpersonal relations
• Embraces diversity
• Emotional maturity
• Teamwork

Leadership:

• Ability to work and interact effectively with people
• Team player
• Results orientated stakeholder management
• Motivating teams
• Effective at driving short term actions consistent with long term goals
• Working in a team towards a common goals and the ability to lead and empower a team

Knowledge:

• Understanding of an IT environment
• Fault logging system
• International Organisation for Standardisation (ISO) 9001
• Relevant system functional
• Information Technology Infrastructure Library (ITIL) processes
• Understanding Eskom business and value chains
• Apply solutions to business problems
• Systems development life cycle (SDLC)
• Applications and infrastructure.
• Good understanding of Eskom and Group Technology strategic goals and priorities

Skills:

• Strong verbal, written communication
• Presentation
• Good problem solving and analytical
• Application and operating system configuration

Key Responsibilities

• Provide user support for logged incidents and requests.
• Develop solutions and enhancements on backend services and systems.
• Perform system testing.
• Perform system changes and enhancements.
• Perform process documentation and reviews.