Systems Administrator – Courier & Warehouse Support at JD Group

Key Responsibilities:

• Provide technical and functional support for the FarEye platform, particularly related to user training and system navigation.
• Assist operations and courier staff with PAXI parcel-related queries across the relevant systems.
• Serve as the first point of contact for system-related issues arising during daily warehouse and courier operations.
• Troubleshoot and resolve system issues within agreed timelines or escalate to second-level support or development teams as needed.
• Monitor system performance and user activity during shifts to preempt or resolve issues.
• Maintain detailed logs of incidents, resolutions, and escalations using internal tracking tools.
• Ensure alignment with operational processes and recommend improvements where system gaps are identified.
• Collaborate with warehouse, courier, and IT teams to ensure seamless system integration and support.

Requirements:

Qualifications:

• Matric / Grade 12 (essential).
• IT certification or related technical qualification (advantageous).

Experience:

• 2 + years' experience in a system support or warehouse logistics environment.
• Experience with FarEye, or similar last-mile delivery systems is strongly preferred.