Talent Acquisition Coordinator - Projects (Team Leader) at Anglo American

Job Description:

You will play a significant role in building strong relationships with key business points of contact whilst driving Hiring Manger and candidate satisfaction, together with the responsibility for ensuring all aspects of your team of Talent Acquisition Analysts - Projects (Recruiters),performance is managed and work together with the Talent Acquisition Business Partner to develop the team.

Commercial 

• Manage a team of Talent Acquisition Analysts - Projects (Recruiters) to achieve delivery targets and SLAs by providing team objectives, direction and continuous feedback on progress

• Contribute to gathering accurate hiring forecasts in partnership with your designated Business Unit and Regional Talent Acquisition Business Partner

• Proactive management and escalation of potential business delays Review and analyse data to drive team performance, and provide regular management information reports as required

• Collaborate with all members of the Talent Acquisition Operations team to deliver consistent, value add services and regular communication to the business

• Work with the Talent Acquisition Operations Team to drive continuous improvement activities to reduce time to fill, cost per hire, quality of hire and increase candidate and Hiring Manager experience

• Review impacts of proposed projects/changes on the administration and global process framework processes as a result of change requests

Technical 

• Work closely with your business unit stakeholders to ensure the talent acquisition operations approach supports the recruitment strategy, which includes inclusion and diversity.  Including sourcing and talent pooling activities as well as driving a best practice approach to interview and selection

• Ability to understand risk, exercise discretion and take appropriate action

• Resolve escalated queries and issues and provide solutions for all incidents raised

• Continually identify areas of process improvement and communicate proposed operational solutions appropriately to the Talent Acquisition Operations Leadership team.

• Contribute to operational performance reviews with key clients in line with performance and escalation concerns in line with Talent Acquisition KPIs.

• Ensure a consistent and exemplary candidate experience is delivered, covering the full candidate lifecycle across all stages of the process

• Undertake regular audit activity and qualitative reviews to ensure ongoing governance and quality performance is measured, monitored and apply remedial interventions

• Collaborate across the team to address problems, to resolve issues, clarify or interpret complex information and/ or provide initial problem definition and solutions

People

• Manage a team of Talent Acquisition Analysts - Projects (Recruiters) , and instill a motivational culture through individual 1:1 coaching sessions and daily huddles

• Ongoing supervision and development of Talent Acquisition Analysts - Projects (Recruiters) , including ongoing setting of objectives and commitments and work allocation

• Performance delivery and operations management with suitable interventions where required such as problem-solving sessions and process confirmation sessions

• Manage consistent and effective communication with key stakeholders

• Build a deep understanding of the team’s productivity to enable effective resource management relating to capacity and utilisation

This role is in the Talent Acquisitions Operations department at a Band 6 level reporting to the Talent Acquisition Business Partner. 

Qualifications:

You will need the following:

• Relevant degree or diploma, or recognition of prior learning

 Experience:

• Minimum 3 - 5 years’ experience in managing end to end project-based recruitment service delivery teams in an Agency or internal Talent Acquisition environment

• Proven Project Management Methodology utilised e.g. Agile or Scrum and/or Kanban 

• Solution focused, with experience in building and maintaining a high-performing team, with a genuine passion for developing talent and high collaboration skills 

• Good understanding of the mining industry and Talent Acquisition industry trends.

• Experience in enabling technology to deliver recruitment services