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  • Posted: Sep 22, 2021
    Deadline: Not specified
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  • Ten is the world’s fastest growing concierge company, providing services to private individuals as well as more than 40 global organisations. Our 500+ experts provide travel and lifestyle concierge and loyalty programmes to more than two million members across the globe from 17 offices in 24 languages. Our members are at the centre of everything we do ...
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    Talent Development Specialist - EMEA Support

    Description

    Creating an engaging and inspiring place to work is at the core of Ten’s long term vision. The Talent Development (TD) team is expanding its reach to support the learning and development needs of all teams across its EMEA (Europe, Middle East and Africa) locations.

    As a Talent Development specialist, you will be responsible for the design, implementation, and evaluation of EMEA’s training and onboarding initiatives for support teams (this is our non-client facing roles, for example: HR, IT, Tech teams etc.). You will own the end-to-end planning and delivery of learning experiences to develop support teams across the EMEA region, alongside any other TD duties as reasonably required. You will work alongside key stakeholders to analyse business needs and ensure programs deliver measurable results for the business.

    Who We Are

    At Ten our goal is simple, to become the most trusted service business in the world.

    We are already the global market leader for lifestyle management and concierge services, providing services from a 22 strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

    We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

    To find out more about working at Ten, hear from some of our people and have a sneak peek at our offices, please watch this short video here.

    Key responsibilities

    EMEA Onboarding Programme & Training - Support

    • Execute the EMEA Support Team induction from planning through to team-integration

    • Support the deliery of Service Team trainign delivarbles

    • Work alongside the senior team manager to refine the content and format of induction

    • Collaborate with global TD team members to align our global onboarding experience

    • Ensure all aspects of blended learning are thought about and utilised where appropriate

    • Ensure all e-learning content created is relevant, engaging and delivers results

    • Determine the design, look and feel of the modules to maintain consistency between modules even if different people have created the content

    • Ensure ROI/ROE analysis is completed for the course as a whole

    Support Team Focus

    • Support the senior TD manager to conduct a learning needs analysis across support teams

    • Design and deliver training initiatives that are in line with business needs

    • Develop mechanisms to measure the efficacy and business impact

    Requirements

    Skills And Qualifications

    • Bachelor’s degree or an equivalent combination of education and experience.

    • Experience of creating and delivering great e-learning material is advantageous

    • Must have a keen eye for design and be able to demonstrate this

    Competencies

    • Confidence - Be a good communicator and confident virtual or face-to-face facilitator

    • Computer Proficiency - excellent computer skills in MS Office 365, CRM tools, Zoom, and Internet

    • Passion for the client, member and service delivery standards – You are an advocate for the client/member, you can demand excellence from others.

    • Tactful - Ability to show consideration for and maintain good relations with others.

    • Discretion - Ability to handle sensitive and confidential company matters.

    • Common Sense - Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

    • Independence - Ability to work independently with minimal supervision, be self-motivated.

    • Detail Oriented - Ability to pay attention to the minute details of a project or task.

    • Time Management - Be well organised and should be able to prioritise a diverse workload and deliver them to a high standard within agreed deadlines.

    • Project Management - Ability to organize and direct a project to completion.

    The above information is representative of the work performed in this position, however it is not all-inclusive. The omission of a specific duty or responsibility does not exclude it from the position if the work is similar or related to the essential duties and responsibilities.

    Benefits

    Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

    All our employees also enjoy a range of benefits regardless of where they are based. Not only do we offer a remote work option, but employees also get 3 extra days of annual leave in their third year and an extra month off every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program - this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

    Other benefits that Ten offer, specific to the South Africa office, range between access to ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use, all the way through to various discounts on both travel and entertainment events (the latter is of course available regardless of location). There are also lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) whilst enjoying our latest fruit drop.

    We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car) and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

    Preference will be given to candidates in alignment with the employment equity plan of the organization

    Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.

    Method of Application

    Interested and qualified? Go to Ten Group on apply.workable.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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