Team Lead and Solutions Sales Specialist - Altron Campus Woodmead Block A at Altron Bytes Systems Integration

Job Description

The Team Lead and Solution Specialist role is a critical sales role partnering closely with a mid-sized but growing GTM within Altron Digital Business. The role has two core responsibilities, Team Lead for the sales structure and direct Solution Sales ownership for specific accounts with an expected time allocation of 25/75 respectively

KEY RESPONSIBILITIES:

• The Team Lead (25% time allocation) aspect of the role will be responsible for leading a small number of sellers ensuring they meet their numbers and run a professional business, in line with the expectations set out at the beginning of the year by the Sales Execution team
• The team lead will be responsible for maintaining the business rhythm which includes, but not limited to, holding sales meetings, guiding, and coaching the sellers on their top deals and growth plans for the business and ensuring the relevant reporting is completed on time
• All the relevant activity must result in the team achieving its targets for the FY annually
• The Solutions Sales Specialist component of the role will be a direct sales function and will require the solution specialist to partner closely with the KAMs in the Tier 1 and Tier 2 accounts, mapping out the opportunity and building a plan to win net-new and renewal business in the relevant areas
• In the Tier 3 accounts the Solution Specialist will own the responsibility to meet with new prospects and existing Altron customers to determine their needs aligned with the Altron Digital Business Specialised Solutions products and services
• In both situations the role will be expected to drive the opportunity with clients/prospects to develop and implement cost-effective and efficient solutions including the provision of ongoing support and maintenance of our products and services
• These products include but are not limited to; Genesys Cloud and Zailab Omni-channel contact centre solutions, Datavoice Voice Recorders and Quality Management solutions as well as Infobip digital channel CX solutions

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• All business stakeholders
• All GTMs and Group
• MDs from other OpCo’s
• Enablers

Reasons for Interaction:

• Align to business objectives
• Collaboration
• Ideation and planning
• Support, guidance and managing risk

External:

• Vendors
• Customers

Reasons for Interaction:

• Materials and products from vendors
• Upselling, innovation for new product and service

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• IT, Commercial Degree or Relevant Bachelors, Honours or post graduate qualification

Professional Qualifications:

• Any relevant Professional Qualification

Experience:

• A minimum of 8 years direct enterprise sales experience in the CX space is required and or 5 Years experience as a sales manager in a similar technology - this requirement is mandatory and candidates without the relevant experience will not be considered
• As a Solutions Sales Specialist, you must be able to communicate the technical details and capabilities of products to clients and demonstrate how the offering will meet the client's needs
• You must possess presentation skills and be adept at relationship-building, negotiation, and communication, meeting and exceeding sales goals and objectives is a must
• Some technical background and functional knowledge of each product and service and its respective capabilities are also necessary
• Strong business acumen with the ability to create and execute strategic plans
• Exceptional leadership and team management skills
• Excellent communication and interpersonal abilities to collaborate effectively across departments
• Analytical and data-driven decision-making
• A deep understanding of the industry and market dynamics

Other requirements:

• Good written and verbal communications skills
• Strategy Development
• Budget management
• Relationship Management
• Business and Strategic acumen

Behavioural Competencies:            

The incumbent is required to have demonstrated the following competencies:

• Creative, strategic problem solving
• Can play an advisory role to senior leaders
• Is able to operate at a senior level
• Is approachable, demonstrates leadership qualities with a desire to help junior team members grow in the function and organisation
• Active listener