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  • Posted: Mar 26, 2020
    Deadline: Mar 30, 2020
  • Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africas leading and innovative financial institutions. These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms. Our origins go back to ...
    Read more about this company

    Team Lead: Loss Adjusting

    The Team Manager: Loss Adjusting contributes to the organisation’s goals by successfully implementing all directives, policy and procedures according to the operational plan through supporting and sharing knowledge and skills to the team assigned to them to assist in achieving the required operational results.


    • Implement, drive and monitor group strategy and operational efficiency through team members and systems to achieve group targets and results (Rejection ratios, cost effectiveness, resource management etc.).
    • Accurate decision making and mitigating of risk in all decision making in all claims.
    • Conduct daily performance discussions (huddles) to monitor and review operational performance against the plan with the team in order to improve and/or achieve the required operational results.
    • Ensure that team members execute work activities on time in accordance with the required operational and quality standards.
    • Continuously assess the need for training or performance improvement of individual team members and implement action plans to enhance overall team performance.
    • Relate and communicate all new or revised policies, procedures and /or processes to team members to ensure they have the most up‐to‐date and current information.
    • Support team members by sharing knowledge, information and problem-solving recommendation to achieve the required operational results.
    • Coordinate individual team member’s work assigned/schedules and leave requests to consistently have the required capacity within a team to meet operational requirements.
    • Identify, assign, and follow‐up on work activities of team members in accordance with operating procedures to contribute the management control system.
    • Identify practices for improvement and make recommendations to functional Business manager for consideration.
    • Ensure team members are knowledgeable about Telesure products and service standards.
    • Collect and submit reports specific to team data as part of the Management Control System.
    • Establish goals and objective for self and team and implement and measure accordingly to support or improve job performance (experience, ability, competence.) by completing performance reviews and competency matrix.
    • Ensure that all recruitment and employment is carried out in accordance with company policy.
    • Ensure accurate and concise decision making on all claims in accordance with company/ombudsman stance and or philosophies measured against the quality assurance standard by means of Management PBI results and overturns.
    • Support team by driving the business plan in relation to the staff engagement results.
    • Ensure operational measure of On The Road evaluations are completed timeously, accurately and in accordance with standards.
    • Optimising use of company property by means of regular inspections to check for misuse, wear and tear and overall good maintenance of property.



    • Diploma or equivalent qualification in management with at least 2 to 3 years in a customer service, claims or fulfilment environment or;
    • Grade 12 with at least 6 to 7 years related experience in a decision making role
    • The required FAIS Accreditation


    • 2 years’ or more experience leading a team of call centre agents
    • 2 years’ experience in a claims and policy services environment


    • Understanding Leadership and Management principles
    • Knowledge of the short-term insurance industry
    • Knowledge of Claims processes and philosophies
    • Leadership/Management best practice
    • Contact Centres operations


    • Company Policies and procedures
    • Basic Knowledge of applicable legislation (FAIS, BCEA etc.)
    • SAQA Accredited Equivalent -It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.

    Method of Application

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