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  • Posted: Jan 17, 2022
    Deadline: Not specified
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  • At Netstar, with everything we do, we love to continually deliver new insights, with the aim to unlock new value and opportunities, from productivity efficiencies, technical innovation to cost savings, for clients in South Africa, Australia and selected African countries in which we operate. We give peace of mind to vehicle and fleet owners, their employe...
    Read more about this company

     

    Team Leader

    Job Description

    Attend to customers as and when required to maintain relationship or resolve problems or respond to queries

     

    1.       Attend and resolve matters without delay

    2.       Provide feedback to initiator within 24 hours regarding progress made

    3.       Resolve matter accurately in line with expectations and business

     

    Liaise with relevant departments and staff and ensure debtor’s queries are resolved timeously including the relevant feedback to stakeholders

    • Escalate to correct department for resolution
    • Follow up and provide feedback on resolution

    To deliver an efficient and effective service to both internal and external clients at all times

    1.       Meeting customer and companies expectations

    2.       To respond to relevant parties

     

    Identify, understand and manage personal development requirements as well as among team members

    1.       Attend training course-in house and external to develop skills

    2.       Enrol training course applicable to job requirement

    3.       Improve skills to operate different programmes

     

    With and through the allocated team deliver normal credit control functions including administration, allocations, debit- and credit notes, journals etc. including follow-ups to finalization

    1.       Complete task accurately

    2.       Complete task timeously

     

    MANAGE DEBTORS BOOK (30%)

    1.       Identify, resolve and collect on problematic accounts

    2.       Manage external debt collectors daily in line with our strategy

    3.       Monitor status of the book

    4.       Take action to prevent the book from ageing

    Compile and distribute relevant reports to management as per required deadlines and in required format

    1.       Operational reports: Eg. Top 10 accounts; 30 Days plus reports; Special reports

    2.       Performance reports Eg. Age analysis

     

    Ensure that agreed targets are achieved through people and processes

    1.       Contingency plans and consequences management for targets not achieved

    2.       Operational planning, support and guidance to staff. Review performance daily

    3.       Introduce strategies where required to achieve targets, reconcile and     resolve problem accounts

     

    Qualifications

    National Diploma/Bachelor’s Degree or equivalent

    Experience

    • 2-3 years supervisory/team lead experience
    • 5+ years credit control experience
    • 2+ years customer service experience (advantageous)

    Method of Application

    Interested and qualified? Go to Netstar on altron.wd3.myworkdayjobs.com to apply

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